Unreasonable to have Sears warranty my Air compressor

[welndmn]

I was given the 30 gallon compressor as a gift 2 year ago. The compressor holds a 2 year manufactures warranty on it, I have now had for about 25 months.
The piston has seised.
Sears is not willing to do anything for me.
Personally I believe an Air compressor used at a residential should last 5 years.
Sears is also a Satisfaction Granutee company, but will not back this up, saying I am unreasonable in my request for them to replace it.
I am currently holding on their hotline to get this resolved.
What do you think, should they replace it? or am i just out the 400$ because i bought an inferior product.

[ASTAR]

Fawk Sears, it's not the company it was when our dad's shoped there! Don't get me started cause their customer service has gone out the window. :mad3:

[Sully]

Fawk Sears, it's not the company it was when our dad's shoped there! Don't get me started cause their customer service has gone out the window. :mad3:

What he said.

[dblue351]

That sucks Mark. Good luck with them!

[TexasBlake]

If you felt that a compressor should last longer than two years then you should have found a compressor with a longer warranty....

[Brandon]

they wouldn't even warranty the gear wrench I bought from there, I had to go to Napa who swapped it no questions asked :)

[Old Scout]

Sears could careless about quality of there products. The fact that Ryboi makes there power tools proves this fact!

[Sundowner]

I had a very long and painful bout with Sears over my compressor.
they don't warranty theier power tools worth a shit and they dont' give a rat's ass about you after you give them money.

all I aver got after MONTHS of battle was a crappy coupon of my next sears purchase.

I'll never buy another sears power tool again. I still buy the hand tools becuase I love smashin the shit out of them and making them git me a new one.

[Keith]

they wouldn't even warranty the gear wrench I bought from there, I had to go to Napa who swapped it no questions asked :)In all fairness, I was told that they would not warranty Gear Wrenches......the manufacturer has to do it. They sell their own gear wrenches that you can warranty at the store

[Brandon]

In all fairness, I was told that they would not warranty Gear Wrenches......the manufacturer has to do it. They sell their own gear wrenches that you can warranty at the store


when I bought the set this wasn't the case though, and they didn't have their own brand or I probably would have bought it. Napa is closer to me though, so no big deal :)

If Napa can swap em I see no reason Sears can't except that they want you to buy their own brand..

[welndmn]

LOL not promising sounding :(
What sucks is I really need one, but I have to buy one, I will be going with an IR brand, just don't have the cash

[Old Scout]

LOL not promising sounding :(
I will be going with an IR brand, just don't have the cash
Install my ARB and you will be closer! :flipoff2:

[Sundowner]

LOL not promising sounding :(
What sucks is I really need one, but I have to buy one, I will be going with an IR brand, just don't have the cash


Lowed nad HD carry the new cambell hausfield HD oiled cast iorn compressor line with a a 5yr warranty. best I could find.

[Rubicrawler]

It's not unreasonable at all. You should get AT LEAST 5 years out of that unit. 25 months is just crap!

You can always borrow my old iron lung if you need it (if you can lift it;))

[lt1yj]

I've been through this with a radial arm saw I bought new myself. The motor burned up after 1 year and two weeks. 1 year warranty. Crappy products.

I bought a table saw from them when I got out of college. Their top of the line model. Piece of crap table was warped by 52 thousandths across the blade. It cut curves really well but couldn't hold a straight line. Their tech department said 100 thousandths was in spec and it met their quality standards. No refund, no replacement.

Since 1992 every new power tool I buy I take a picture of and send in to one of their vice presidents in Chicago. "here's another tool purchase you lost because of poor quality and even worse customer service"

So far:

Delta Unisaw
Delta 14" bandsaw
Delta 16" drill press
Powermatic cabinet shaper
Powermatic planer

Sears is resting on the name it built in the early 1900's. I take my business to companies that care about the quality of the machines they make.

[welndmn]

Ok, They just called, They are going to price out a new motor for me, then they said will nagoicate with me for the price.
I feel I should not have to pay over 50$ for this. (we all know thats not going to happen)
But who knows, all it took was a call to the VP to get this far.
Its just a sad day when I feel I have to go to this level to get what I feel is right.
If they offered this option to me at the store last night (I was there for 2 hours) iw ould of been happy.
But lets see how this going to pan out

[welndmn]

Install my ARB and you will be closer! :flipoff2:

LOL we can't get pinion off with out Air tools :)

[jopes]

Just tap into that CO2 tank you have. You will get the pinion off. :flipoff2:

[Travis Waldher]

Ok, They just called, They are going to price out a new motor for me, then they said will nagoicate with me for the price.
I feel I should not have to pay over 50$ for this. (we all know thats not going to happen)
But who knows, all it took was a call to the VP to get this far.
Its just a sad day when I feel I have to go to this level to get what I feel is right.
If they offered this option to me at the store last night (I was there for 2 hours) iw ould of been happy.
But lets see how this going to pan out

Your lucky then... 2 year warranty is a 2 year warranty... from date of purchase.

I liken Sears/Craftsman to Harbor Freight anymore. they sell good tools, as long as none of them have moving parts.

[Supergper]

Your lucky then... 2 year warranty is a 2 year warranty... from date of purchase.

I liken Sears/Craftsman to Harbor Freight anymore. they sell good tools, as long as none of them have moving parts.
thats the way I see it...24 months and 1 day is still out of warranty...sucks, but thats life

[fj40charles]

Have you tried to contact DeVillbiss? They are the manufacturer for many of their oilless compressors for Sears.

[slo-vic]

When it comes to sears/craftsman products, I try to deal with my local OSH store. They are owned by Sears but offer much better customer service. I accidently dropped a craftsman drill and broke the battery pack retainer. I took it to Sears and they started giving me a hard time, so I just drove over to OSH. They ordered me up the part, no other questions asked.

[Old Scout]

LOL we can't get pinion off with out Air tools :)

I'll bring my own compressor! :D

[welndmn]

Ok, They said they can put a motor on it (cost is 275 for the motor) they will pay half.

Or She will give me 1/2 price on the black compressor
http://www.sears.com/sr/javasr/product.do?pid=00916778000&BV_UseBVCookie=Yes&vertical=TOOL&bidsite=CRAFT

If anyone thinks this has been easy your are wrong, I may have bad typing but have been in Customer Service managment for close to 4 years.

BTW going to go to Lowes and see what they have on sale.

Ohh Yeah, OSH I love, They always help me, know their stuff and are NOT home Depot :)

[Old Scout]

OSH IS Sears!

[welndmn]

OSH IS Sears!
Right, but some how they treat you nicer?
I bought a sazall from them, it broke (I had the extended service on it)
I just went there, I had no recipt, I just told them it lasted 6 months then died, and paid the exrta $ for the service plan, they just took it over the counter and gave me a new one.

I think they might still have diferent Big wigs

[crashinaz]

I agree with most everything stated about current day Sears. As far as their deal goes... If they say the motor costs $275, then it's really $137.50... If they say they'll give you half off on that compressor, that probably their cost. Stay away from the oilless units if at all possible. Their longevity isn't much to speak of and they're loud as hell too. Good luck.

[welndmn]

I think I am just going to tell Sears buh-bye

Looking at this one
http://www.lowes.com/lkn?action=productDetail&productId=16060-1126-WL6117

Flows way better then anything sears sells, Has a reliable name tied to it, and 2x the HP

All the oil'd compressors start around 60 gallons, I don't want anything that big :((

[steveh]

I think I am just going to tell Sears buh-bye

Looking at this one
http://www.lowes.com/lkn?action=productDetail&productId=16060-1126-WL6117

Flows way better then anything sears sells, Has a reliable name tied to it, and 2x the HP

All the oil'd compressors start around 60 gallons, I don't want anything that big :((

Mark, don't waste your money on an oil free compressor! They just don't last! ... On second thought .... if you like to upgrade frequently ..... you won't end up with the same 20 gal CH one for 17 years .... and still going strong ... for a 20 gallon .....

Dude, go for as big as you can go in an oil lubed one

[Bushwhacker]

I have the same 30 gal Crapsman compressor, and the galvanized pipe that goes from the tank to the switch just broke off in the tank. Hopefully I'll be able to get it out with an easyout. Wish I would have saved more and bought either the black one or CH one. The black ones are so much quieter and dont run as much.

[AthlonAJ]

What model is your's that broke??? I have an 8 year old Craftsman and it only cost $40 to rebuild the pump on it.

[grimbo]

So you were given as a gift a compressor that has a 24 month warranty. It then dies at 25 months and you are pissed you are out of pocket $400. How? It was a gift and the warranty has run out. Simple. It doesn't matter that you think all compressors for household use should have a 5 year warranty, this one doesn't. Get over it. You wonder why companies like this have bad warranty service its because they get people who's warranty has run out ringing up and complaining. If you want a compressor that will last 5 years then buy one with that sort of warranty

[jeepdude1]

Hey Guys,

[welndmn]

So you were given as a gift a compressor that has a 24 month warranty. It then dies at 25 months and you are pissed you are out of pocket $400. How? It was a gift and the warranty has run out. Simple. It doesn't matter that you think all compressors for household use should have a 5 year warranty, this one doesn't. Get over it. You wonder why companies like this have bad warranty service its because they get people who's warranty has run out ringing up and complaining. If you want a compressor that will last 5 years then buy one with that sort of warranty

Does it Matter who's 400$ it is that is now junk?
24 or 25 months, it comes down to Customer service, most companies with IMO would let a month slide.
Companies give themselves bad names, not me

[welndmn]

Mark, don't waste your money on an oil free compressor! They just don't last! ... On second thought .... if you like to upgrade frequently ..... you won't end up with the same 20 gal CH one for 17 years .... and still going strong ... for a 20 gallon .....

Dude, go for as big as you can go in an oil lubed one

Going see what I can find tonight, the bad part is I need it in 3 days :(
and can get anything bigger then about 50 gallons, or maybe an odd sized 60, going to bring my tape measure and play

[jeepdude1]

Hey Guys,
I am a manager for Sears service, although in a carry in facility. I manage a camcorder and vcr/dvd repair lines. Yes we still repair DVD players and VCRs...can you believe it? Our facilitry also repairs the Sears compressors for all of So Cal.
As a manager, when A product is brought in out of warrenty I will look at the circumstances. If the motor was out of warranty, by one month, I probably would have covered the cost of the part. The labor was most likely out of warranty so you would have been responsible for that. We also look at the compressor's condition. If the unit had been abused at all, all banged up, looking thrashed, exposed to the elements, we probably would not have covered it. You might also want to look at the warranty. Some people say " I have a 2 year warranty" but when they read the owner's manual they find out it is 90days labor, 1year parts, then 2 years on the tank. I can't tell you how many times this happens.
Did you take the compressor to the service center or did you just go directly to the retail store for an exchange? The stores do not usually just replace products when there is a problem. They ask that they be sent in for service. Service will normally make a judgement on the unit and go from there.
As far as oil-less compressors, we repair a grip of them. We hardly ever see the oiled type. I know we do carry a smaller oiled compressor. It is an upright and runs on 120V with about a 30 gallon tank. If they are willing to give you store credit, you might want to take them up on it.
I really hope things work out for you. I really don't know all the ins-and outs, and I don't really work directly with the compressors, so I don't know how they came up with the decision they did. If you would like me to look into it personally, PM me with your number and I can look into it tomarrow and try to shed some light, but I can not promise anything at all.
Bryan

[64Trvlr]

I think I am just going to tell Sears buh-bye
Looking at this one
http://www.lowes.com/lkn?action=productDetail&productId=16060-1126-WL6117
All the oil'd compressors start around 60 gallons, I don't want anything that big :((


I found this one on Lowes site. It's a small OIL LUBED compressor, just plumb it to the tank on the dead compressor and it should be what you want.
http://www.lowes.com/lkn?action=productDetail&productId=114732-1126-VT6333

[Spawn_X]

in all fairness a day over warranty is out of warranty.

i've had that happened to me, and i cringe at the thought of it, but it *is* fair..

Now - if the company decides to not give a rat's hoot about keeping you a happy customer or at least *working* with you on solving it, then i would nicely tell them they lost a customer and shop elsewhere..

sorry to hear that though - at least it wasn't something real expensive that you worked hard to get, then it would really suck..

[MikeW]

Ok, They said they can put a motor on it (cost is 275 for the motor) they will pay half.

Or She will give me 1/2 price on the black compressor
http://www.sears.com/sr/javasr/product.do?pid=00916778000&BV_UseBVCookie=Yes&vertical=TOOL&bidsite=CRAFT

If anyone thinks this has been easy your are wrong, I may have bad typing but have been in Customer Service managment for close to 4 years.

BTW going to go to Lowes and see what they have on sale.

Ohh Yeah, OSH I love, They always help me, know their stuff and are NOT home Depot :)

Mark,
I have the same model except it carrys the Porter Cable label.
It is 175 PSI, and it is supposed to be equal to a 60 gallon.

www.statelinepower.com has great prices on air compressors plus free shipping.

[Getsome]

I have the 33gal 110v Craftsman oil less and it's noisy as hell! I'm going to sell it and get a nice 220v 60gal that I don't have to leave the garage before I go deaf.

[tators]

Ok, They said they can put a motor on it (cost is 275 for the motor) they will pay half.

Or She will give me 1/2 price on the black compressor
http://www.sears.com/sr/javasr/product.do?pid=00916778000&BV_UseBVCookie=Yes&vertical=TOOL&bidsite=CRAFT

If anyone thinks this has been easy your are wrong, I may have bad typing but have been in Customer Service managment for close to 4 years.

BTW going to go to Lowes and see what they have on sale.

Ohh Yeah, OSH I love, They always help me, know their stuff and are NOT home Depot :)

Your first post said that the piston had siezed on the compressor...

Why would you put on a new motor?

[JeepinIan]

I worked on compressors for many years. I've rebuilt them, repaired em, and installed em.

1st off, if the compressor is out of warranty, the only way they will help is if the y really want to satify the customer.

As for the type of compressor, oil-less sucks for most applications. THe only thing I reccomend airless for is small air brush.

The way to buy compressors is to find the tool that uses the most air then get a compressor that puts out more CFM than the tool uses. PERIOD!

The size of the tank is in direct proportion to the size of the compressor.
There is no way a 25 gallon tank is equivalent to a 60 gallon tank.
Basically, you want the compressor to run a max of 50% of the time. If it runs more than that, the heat generated affects the output & the water that collects in the tank. BTW, drain the tank daily. I have seen the results of tanks that have exploded due to rust from the inside. One of em took out a CBS wall.

This is also a case of you get what you pay for. You buy a $200 compressor, you get a piece of crap.

The best compressor out there, IMO, is Quincy. Right behind it is IR and Champion. All three have oil pressure lubricated models, instead of splash lubricated.

[rsitzejr]

When my old 20 yr old craftsmen tools break now, they go to Home Depot. Better qaulity and stronger then what sears is selling now. And HD even honors the craftmen warrenty and will trade for a husky tool.

[Nobody]

It's unreasonble for a product to break immediately after the warranty expires. Good customer service should back the product. As the mgr above suggested, free part, charge for labor....... or sell an extended warranty plan and repair at no charge. Both options would sound reasonable to me.

[WireGeek]

Ok, They said they can put a motor on it (cost is 275 for the motor) they will pay half.

Or She will give me 1/2 price on the black compressor
http://www.sears.com/sr/javasr/product.do?pid=00916778000&BV_UseBVCookie=Yes&vertical=TOOL&bidsite=CRAFT

If anyone thinks this has been easy your are wrong, I may have bad typing but have been in Customer Service managment for close to 4 years.

BTW going to go to Lowes and see what they have on sale.

Ohh Yeah, OSH I love, They always help me, know their stuff and are NOT home Depot :)

I had that black compressor 3 times...
Bought it, got it running the same day and the piston crapped out. Brought it back the next day. They gave me a new one. A couple of weeks later, the same thing happens so I bring it back (30 miles each way) again. This time they say it need to go in to service. I am ter a couple of hours talking to sales and management. They finally give me another one. The 3rd one last a week and the same thing happens again, so I bring it back. This time they accuse me of abusing the product, tell me they will send it to service and I can be without it for a few weeks, etc...I am there a couple of hours again talking to managers. They finally just refund my money after a few heated words. I went to HD and picked up a Husky and have been happy with it for the last 2 years...

Good luck with Sears. I havent been back there since.
Scott

[MikeW]

When my old 20 yr old craftsmen tools break now, they go to Home Depot. Better qaulity and stronger then what sears is selling now. And HD even honors the craftmen warrenty and will trade for a husky tool.

How can Craftsman be better than HD's tools made in Tiawan and China? :rolleyes:

[PTSchram]

I bought a 5 hp, 20 gallon Sears compressor in 1987. Used it for four years to produce compressed air for atomic absorption spectroscopy. Put it in the corner of my leaky, wet, dirty garage.

November 2001, dug it out, wired it up and it ran. It's now in the shop and has been running daily for six-seven months.

don't know if it is the fact it was drained weekly, or if I just got lucky.

When mine dies, I'll certainly not get another Sears.

Curiously, at the time, oil-less was better for my application, but I bought what I thought would be more robust-obviously, it has been.

Peace,
PT

[Grim Reaper]

Ok, They said they can put a motor on it (cost is 275 for the motor) they will pay half.

Or She will give me 1/2 price on the black compressor
http://www.sears.com/sr/javasr/product.do?pid=00916778000&BV_UseBVCookie=Yes&vertical=TOOL&bidsite=CRAFT

If anyone thinks this has been easy your are wrong, I may have bad typing but have been in Customer Service managment for close to 4 years.

BTW going to go to Lowes and see what they have on sale.

Ohh Yeah, OSH I love, They always help me, know their stuff and are NOT home Depot :)

Hope you don't plan on sand blasting EVER.
SCFM Delivery At 90 psi 5.1 SCFM My POS Garage sale special 30 gallon Cambel Housefeld is 7.5 at 90 and it still has problems with cheezy small sand blaster and cut off tools. When you start looking at 9cfm at 90 that's when your looking at a high quality compressor that will do some serious work.


Them OilLess compressors are FAWKING LOUD AS HELL!

[rsitzejr]

How can Craftsman be better than HD's tools made in Tiawan and China? :rolleyes:

Because they are made by Stanley? One of three tool manufactures left in the states. Stanley also used to make Craftmen, but Danaher now makes them. Stanley also makes Mac tools. Here's a link I did in a 2 minute search to find out who makes what.

Tools (http://www.team.net/www/morgan/tech/whotools.html)

[ChevyGal]

BTW going to go to Lowes and see what they have on sale.




I'd just do that, or Home Depot. They sell decent stuff. I'd rather lose money on the deal, which sucks, but it's not giving another dime to Sears.

Oh yeah, I have a 60 gallon CH from Home Depot. I have a small garage, like 12' x 15' and I have plenty of room. I love that thing.

[lwg]

Oh yeah, I have a 60 gallon CH from Home Depot. I have a small garage, like 12' x 15' and I have plenty of room. I love that thing.

How loud is this compressor? Is it oil-less? Just curious as I am going to be buying a 60 gallon compressor soon and can't really justify spending much more than $500 on it.

[MikeW]

[QUOTE=rsitzejr]Because they are made by Stanley? One of three tool manufactures left in the states. Stanley also used to make Craftmen, but Danaher now makes them. Stanley also makes Mac tools. Here's a link I did in a 2 minute search to find out who makes what.

Basically Wal Mart sells the same tools for less under the stanley
name.

[jerseyzuks]

It's unreasonble for a product to break immediately after the warranty expires. Good customer service should back the product. As the mgr above suggested, free part, charge for labor....... or sell an extended warranty plan and repair at no charge. Both options would sound reasonable to me.

I have worked in many different places where warranties came into play, from retail electronics to car dealerships.

What most people fail to realize is that a warranty is an agreement between the manufacturer and the consumer. The retailer is normally not involved in this loop, except for an exchange.

For example, if I work for a company that sells a compressor for XYZ company, and you bring in a compressor that failed within a warranty period, normally I can ship it back or destroy it and get credit from the manufacturer.

If you bring it in outside of the warranty period, then the manufacturer will not credit the retailer (doesn't matter if it's one month, one year, or five years). If the retailer decides to offer you a "deal", such as discount on a new one, or a credit towards repair, they normally do so from their own pocket, just to retain you as a customer.

[ironpig70]

i bought a frezer from sears and got it home(2 hour drive each way) and plug it in after two days its still not cold so i call sears and out comes a tech. the frezer still had the charge valve on it and was never charged at the factory. no big deal shit happens. so i call the store and the lady says bring it back. i explain to her that they are 2 hours away each way and that i would have to rerent a truck(cause i only own a car) and she says sorry but there is nothing we can do so i ask for her boss and i get a guy who could care less so i ask for his boss and same thing so i politely explained that they could cancel my account and wow i get a guy(a manager) who brings it out himself 2 days later.

[AprilzWarrior]

Mark,
Do you not like my Compressor ? I know its 80Gal and thats not what you want but it has NEVER failed me...

My Sears compressor let go at 10pm during a Long Arms install, The connecting rods/pistons (one piece) snapped taking out the fan too.

A rebuild kit can be had for $60 from sears. Fix it. Sell it. But a Real one. My compressor uses Chevy Pistons, and Cast Iron Block, Belt Driven. Screw Oil Less !!!


:flipoff2:
AW

[pmurf1]

Here's another good Sears story. I have a 30 gallon oiled one I've had for 10+ years, tons of other Craftsman tools. I went in and bought a 47" widescreen they had on sale plus 10% off if you used your card. Paid for it on the card, had it delivered to my new house, installed it, etc.. A month and a half goes by and no bill, I know it's floating out there and want to pay it off. Call their customer service and they refuse to send a bill to my new house, say it's against security purposes. I ask why they'll deliver a $1200 TV there, but no bill so I can pay them, it's against their security policy??!! Ask here where I can pay it off, she says any Sears. So I walked into Sears with $1200 cash and a cut up credit card and refuse to deal with them anymore. I go to HD now, they much better with keeping satisfied customers and have better tools IMO.

[BlaznJon]

Return it to OSH .Say it was a gift.You don`t have a reciept.See What happens.JB

[SeaBass44]

Return it to OSH .Say it was a gift.You don`t have a reciept.See What happens.JB
:mad3: :shaking: that is how scumbags do things :barf:

[AprilzWarrior]

:mad3: :shaking: that is how scumbags do things :barf:

And help drive prices up for the rest of us. :(

[jeeplord]

Sears knows exactly how long the compressor will last, that's why they put that warranty on it. They don't want to spend extra money, that would cut into their profits. They broke and blew up more than a few before they decided on a warranty length.

[BlaznJon]

Scum bags huh! If I buy something and It comes breaks In less then or right at the warranty period.I guess I should just eat it huh.JB

[SeaBass44]

Scum bags huh! If I buy something and It comes breaks In less then or right at the warranty period.I guess I should just eat it huh.JB
yes you are scum, it was bought at sears, youy say take it to OSH say you lost the recept, what part of that do you not understand as wrong, disshonest, fraud, unawfull, imoral? :confused: :mad3: