Brad Kilby
12-18-2005, 06:27 PM
There is a company called Nevada Products Inc ( aka NPI) that sells different camera systems for various applications. http://www.nvproducts.com
I spent nearly $800 buying a "wireless" camera system for my motorhome/trailer combination. I bought their RV5.6LRW system that the sales guy claims was able to transmit something like 300 feet or more but it can't transmit a clear signal the 64' my MH/trailer combo measures. I've sent the components back numurous times to get "fixed" only to get a wireless system that now has wires and still can't do the job. Right now, we're at a stage that they don't even return my phone calls or emails and yet they have my money and the entire wireless system. In other words, I'm screwed. :mad3:
Here is the first email that I was smart enough to keep. This was sent July 28th, 2005.
"I had purchased your wireless camera system RV5.6LRW a few months ago
and
have been extremely unhappy with the product. We've shipped the camera
back to have it tested and at that time, your company added an external
antenna and cable assembly to solve the problems we were having but the
problem did not go away. After that, we sent the monitor to you to have
it checked and you added another antenna and cable assembly to it as
well. The system still does not work! My company has made many phone
calls to you to try and resolve this problem and so far, your customer
support has a lot to be desired.
This system is terrible. It cannot transmit the 64' of motorhome and
trailer combination without massive amounts of static. Static to the
point of not being able to make out an outline of any car behind the
camera. This is unacceptable especially for a system that cost me
$700-$800. I can't tell you exactly what that is at this time because
the invoice we received was one to another of your customers that you
sent us by mistake. Please respond to this email immediatly or call the
phone numbers I left on your answering machine. Again. 818-565-5945
office and 818-***-**** cell phone.
Brad Kilby
Kilby Enterprises"
This is an email back from NPI AFTER we had to send another email asking if they'd received my system back. This email was dated Auguest 8th.
"Yes we received the system. Basic tests found nothing wrong
so far, however, here is what we are doing.
We are going to be using 5 watt transmitters now instead of
10 milliwatt ones which will solve the problem. Please let
us know exactly the cable lengths that you want.
Thanks,
NPI"
This is another email received October 25th after we sent many more emails requesting an update.
"When we moved it got lost in the shuffle. So sorry!!!
Will get it back to you asap.
NPI"
This was the last email received from NPI. Nice huh? ASAP? I don't think they know what that means! Ha!
Anyhow, I normally don't go on the 'net to spew such info but a couple of other members here suggested I do this to see what response I get.
So what say you folks reading this? Would you buy from NPI at (702) 294-3159m or (800) 334-1430?? I can't believe these guys can do business with this type of product or customer service. I know that if I did, I would have been out of business a long time ago. Bastards!
I spent nearly $800 buying a "wireless" camera system for my motorhome/trailer combination. I bought their RV5.6LRW system that the sales guy claims was able to transmit something like 300 feet or more but it can't transmit a clear signal the 64' my MH/trailer combo measures. I've sent the components back numurous times to get "fixed" only to get a wireless system that now has wires and still can't do the job. Right now, we're at a stage that they don't even return my phone calls or emails and yet they have my money and the entire wireless system. In other words, I'm screwed. :mad3:
Here is the first email that I was smart enough to keep. This was sent July 28th, 2005.
"I had purchased your wireless camera system RV5.6LRW a few months ago
and
have been extremely unhappy with the product. We've shipped the camera
back to have it tested and at that time, your company added an external
antenna and cable assembly to solve the problems we were having but the
problem did not go away. After that, we sent the monitor to you to have
it checked and you added another antenna and cable assembly to it as
well. The system still does not work! My company has made many phone
calls to you to try and resolve this problem and so far, your customer
support has a lot to be desired.
This system is terrible. It cannot transmit the 64' of motorhome and
trailer combination without massive amounts of static. Static to the
point of not being able to make out an outline of any car behind the
camera. This is unacceptable especially for a system that cost me
$700-$800. I can't tell you exactly what that is at this time because
the invoice we received was one to another of your customers that you
sent us by mistake. Please respond to this email immediatly or call the
phone numbers I left on your answering machine. Again. 818-565-5945
office and 818-***-**** cell phone.
Brad Kilby
Kilby Enterprises"
This is an email back from NPI AFTER we had to send another email asking if they'd received my system back. This email was dated Auguest 8th.
"Yes we received the system. Basic tests found nothing wrong
so far, however, here is what we are doing.
We are going to be using 5 watt transmitters now instead of
10 milliwatt ones which will solve the problem. Please let
us know exactly the cable lengths that you want.
Thanks,
NPI"
This is another email received October 25th after we sent many more emails requesting an update.
"When we moved it got lost in the shuffle. So sorry!!!
Will get it back to you asap.
NPI"
This was the last email received from NPI. Nice huh? ASAP? I don't think they know what that means! Ha!
Anyhow, I normally don't go on the 'net to spew such info but a couple of other members here suggested I do this to see what response I get.
So what say you folks reading this? Would you buy from NPI at (702) 294-3159m or (800) 334-1430?? I can't believe these guys can do business with this type of product or customer service. I know that if I did, I would have been out of business a long time ago. Bastards!