: Trail Ready's service


JONYJEEPER
05-03-2002, 05:28 PM
I was just curious what kind of luck you guys have had with these boys... i was billed for my wheels on march 25, and still haven't seen a damn thing. So about three weeks ago I started calling and was told oh, yea another week and then another week and so on .then last monday they said they would be here on thursday so i waited it out well today is friday and the fawkers weren't here, so I called and recieved some of the worst customer service ever , the guy told me about how hard it is to run a bussiness, and some stupid a** sob story...... so if you guys plan on ordering wheels from them get em now and they might make it there for christmas....that is if their powdercoater gets em done in time....SO NOW I NEED SOME INPUT ON WHO ELSE TO GO THROUGH BECAUSE THESE FAWKERS SUCK A**....:flipoff2: :flipoff2: :flipoff2:

badassjeepguy
05-03-2002, 05:41 PM
well i got mine in 4 weeks but that was before they became popular...... i will be ordering another set in the near future from them....... there beadlocks rock.....

Run dog
05-03-2002, 06:42 PM
I got my 1st set right on time (1 week), The 2nd set I needed the 17" Micket Thompsons w/ TR rings. They hit my house in (1) week. You should ask for the UPS tracking #. That will tell the story. RUN DOG

Matt025
05-03-2002, 07:19 PM
I am waiting on mine also, they were ordered around the same time as yours were, and i am getting the same excuses. Also Avalanche billed me over 6 wks ago for them, I am about to call the credit card company and have them do something about it. How long can they honestly be at the powdercoaters? I will think twice before ever ordering from them again.:confused:

JONYJEEPER
05-03-2002, 08:04 PM
UPS isn't the problem they haven't even shipped them yet!! they bill you first so they know they've got your your cash then they really could care less how long it takes to get em to you:flipoff2: :flipoff2: I called the credit card company and told them I wasn't paying one penny in interest cause of those jokers.

CORNFED
05-03-2002, 09:23 PM
Hey jonyjeeper I saw that youre in Washington so I better warn you to stay way clear of Aggressive wheels, also near T/R in Washington. I bought a set of wheels in September that were defective. I was told he had been expecting the call that they wouldnt work. He said hed trade me out a new set. Needless to say March rolls around and I still dont have wheels so I had to buy a set of chrome spokes to take my truck to an event. He refunded my money minus sales tax and today I called AGAIN to see where the $70 he owes me was and was called names and cussed at!!!!!!!!!!!!!!!!!!!!!!! Great F***kin service huh?

camo
05-03-2002, 09:26 PM
beware of any company that wants to bill now and ship later on a non custom part.

Jeepskickass
05-03-2002, 09:49 PM
So what exactly did you order, Camo? I just bought a set of Allied Beadlocks, and I had them in six days. Of course, I didn't do anything custom. 5 on 5 1/2 and 3 1/2" backspacing, so I'm sure that had something to do with it.

AthlonAJ
05-03-2002, 10:16 PM
I speak from experience with owning my own business, it never pays to try and BS a customer. Even when I put something off I'd be up front and just tell them that flat out, people can understand that more than some WAH WAH:crybaby2: :crybaby2:excuse about how tough it is being in business, if things are that bad go flip some burgers.

Explorer
05-03-2002, 10:41 PM
I got mine about a year ago and had similar problems. Took over a month for them to arrive after I was told they would ship in a week.

I got them and ran them with Baja Claws which had thick sidewalls. I got rid of the Claws and went with MTRs which have much thinner sidewalls. Guess what... they leaked like a sive since the bead lip was too tall for the radial tires.

I told them about the problem and they sent me a set of their "new improved" rims which would work with either. Another month goes by and these work, but the welds on the back of the flange were getting in the way of the nuts seating properly. Nothing a hand grinder couldn't fix, but what a PITA.

After all is said and done, I do like my beadlocks. Not only that I have an extra set of wheels (old style for thick beads), now all I have to do is get another set of rings made :D

D60
05-03-2002, 10:50 PM
Originally posted by AthlonAJ
I speak from experience with owning my own business, it never pays to try and BS a customer. Even when I put something off I'd be up front and just tell them that flat out, people can understand that more than some WAH WAH:crybaby2: :crybaby2:excuse about how tough it is being in business, if things are that bad go flip some burgers.

Exactly. Don't make your problem the customer's problem. It's NOT the customer's problem. The top post about the TR guy crying about how hard it is to run a business does not impress me. TR won't be my first choice for bead locks.

Sloan
05-03-2002, 11:00 PM
BTW how do their aluminum rings hold up to the rocks? Seems like steel would be a better choice there.:confused:

badassjeepguy
05-03-2002, 11:33 PM
Originally posted by Sloan
BTW how do their aluminum rings hold up to the rocks? Seems like steel would be a better choice there.:confused:

they are tuff..... very tuff....... all kinda scratches and gouges but never bent whatsoever........ i used a highlift on the lip of them twice now.... and drove off the jack with no damage to the ring..... did i say they are tuff...

RockDoc
05-04-2002, 07:05 AM
I've been waiting on a set of Avalanche beadlocks (made by Trailready) for nearly 2 months now. I've been promised deliveries so many times it's rediculous. As far as the beadlocks go, Avalanche is totally at the mercy of T/R since they don't make their own wheels. The whole reason I ordered 2 months in advance was to prevent this from messing up my trip to Tellico. It looks like the trip might be off if the wheels aren't here. The last "promise" or "my personal word" as they said was that the wheels would be here Thursday 2 weeks ago, then it was that they would absolutely ship this past Wednesday, then Thursday, then Friday. Now I've been promised overnight delivery on Monday to be here no later than Tuesday. I sure hope that happens because I'm turning blue from holding my breath. I really wouldn't care much about it except that I was told the wheels would be here in 2 weeks after ordering which was long before my planned Tellico trip 2 months later. If they'd honest with me from the get go, I would have not ordered from them in the first place.

Rant over,

Doc

camo
05-04-2002, 07:26 AM
i hated my stockton beadlocks so much i gave them away. :D


i order a set of champions and they said it would be 5 days. well guess what........i had them in 4 days. the worked exactly like they were suposed to and i have never had a problem with them.

The Rockslut
05-04-2002, 08:10 AM
I ordered my Agressive Beadlocks in january and after 3 months of drama I ordered TR Beadlocks on 4/1/02. Still waiting. :mad: Was told 2.5 weeks worst case senario. I just call every other day now. According to TR my beadlocks have been getting welded and powder coated for 2 weeks. Hmmmmmm, I dont think so. I was gonna go Allied because I could actually get them but I am not impressed with the way they are made. At least I have some regular wheels to run for now but they had better show SOON!

SHERPA
05-04-2002, 09:34 AM
Maybe Clifton ( Bruiser 42 ) could chime in here
soon...? He IS Avalanche Engineering, but it
would be nice if Trailready had their stories
more towards reality....

I want to also order the A.E. Trailready beadlocks. who woulda thought I'd have to do it
2-3 months in advance.....guess there goes my
summer....

--Sherpa

SeaBass44
05-04-2002, 10:15 AM
Originally posted by SHERPA RIG
guess there goes my
summer....

--Sherpa

Com Awn! belive it or not you can wheel on regular rims, I seen people do it before:rolleyes: :rolleyes: :rolleyes: :flipoff2: :flipoff2: :flipoff2: :flipoff2: :flipoff2:

bigblaze
05-04-2002, 01:59 PM
i personally tryed to help cornfed mount up his brand new 16.5s on those f****d up wheels from aggresive and that guy must not have a fn clue cause you would have to either have some kind of maching to stretch the tire out or take a quarter of an inch of the entire outside inner bead of the tire and he had the nerve to say we did not know what we were doing but back when we called him to tell him he said "oh i have been expecting your call,blah blah blah sorry i had a little problem with my first couple of sets so send um back and i will take care of ya" yeah right here we are and not only did he never get his wheels and have to buy new ones for only temps but the stupid feck still hasnt refunded his taxes. We tryed to reason with him and if things would have worked out i would have ordered a set and we could do a descent job of advertising for him in the southern washington/northern oregon and then some but no he had to screw that up for himself!

JONYJEEPER
05-04-2002, 03:33 PM
what does every one thing about rockstomper they look pretty damn stout......and the guys on the phone were cool.

SeaBass44
05-04-2002, 03:38 PM
Originally posted by JONYJEEPER
what does every one thing about rockstomper they look pretty damn stout......and the guys on the phone were cool.
Mike ladd aka SnowBall has some kits that are crazy strong! best I've sen, in person, I think $80 each, search General on snowball u will see. or call him.

jeepbeater
05-07-2002, 10:57 AM
I ordered my TR's on April 1st(Probaby a mistake, I think the joke's on me). They charged me for 100% of the order on April 3rd. April 15th, called and told the standard 2.5 weeks for delivery(1 week for them to get the rims from their distributor, and 1 week on their side to process and make the locks, powder coat).

Decided that hey, its May, maybe I should call since my tires have been sitting here for 4 weeks without rims. Called yesterday, found out out the rims still haven't come in from the distributor and they frankly don't know what's going on. Was told they'll call me back today and tell me how long. I'm not holding my breath.

Planning on buying some cheap steelies while I wait on this getting figured out.

John

ouibus
05-07-2002, 11:21 AM
Have a friend that ordered a set of Trail Ready beadlocks like 4-5 weeks ago. He is getting the same bs answers that you guys are getting. I am not impressed with the company in the least. I would order from a comapny that has a good reputation like Champion. Just my handful of change.

jeepbeater
05-07-2002, 12:57 PM
I told Brent at TR that I have to know this week what my time frame is on receiving them, becase I will be cancelling my order and getting the weld on's from Scott at Rockstomper if they aren't realistic in time frames. Rockstomper at least believes in customer service more than I can say for Trail Ready. I find this totally unacceptable for these guys to do business like this.

Scott, you rock. I wish I had ordered them from you in the first place. I may be calling you real soon, if this doesn't pan out.

John

Boss
05-07-2002, 01:55 PM
Originally posted by CORNFED
today I called AGAIN to see where the $70 he owes me was and was called names and cussed at!!!!!!!!!!!!!!!!!!!!!!! Great F***kin service huh?

Man, I thought I was the only one. I had to return my wheels I bought from them a while back b/c I basically went through the same exact shit you went through. When I first called him and told him about it, he told me that no-one else is having problems, so try it again. Tried...still no go...thought I (and a buddy) were just dumb idiots. I called him and told him basically I can't use these and he just cussed me out, and told me I was jumping on the bandwagon :confused: ...I didn't even know everyone else was having the same problem as me. I only talked to one other person about this. Definately didn't appreciate being cussed at by a business....I should be the one cussing... He said he'll refund my money in 2 weeks. I hope he's not BSing me. Since I plan on ordering TR's and need to put that order in ASAP!
Boss

jp junkie
05-07-2002, 06:15 PM
I sent Champion a set of wheels to have beadlocked on April 25th, and got them back on May 1st. Now that is service.:flipoff2: Also from what I understand, I don't think it is legal to charge someones credit card if you are not ready to ship the part right away, unless it is a custom part. :confused:

CORNFED
05-07-2002, 10:01 PM
Hey Boss - good luck on the refund. Unfortunately you live
across the country, whereas I have the option of taking him
court since its only a three hour drive to his county from here.
Im sick of being lied to and shat on, not to mention I had to buy a set of chrome spokes to wheel on until my beadlocks are done.
He said the same thing about us not knowing what the f***
we were doing, even though the other two guys helping both
have beadlocks, and one of them is so clueless he won the top truck this year!

Scott@Rockstomper
05-07-2002, 10:06 PM
Originally posted by scramblin
Also from what I understand, I don't think it is legal to charge someones credit card if you are not ready to ship the part right away, unless it is a custom part. :confused:

Most wheels are custom--8 lug 15", special backspacing, particular bolt/nut combo, wheel center style, etc. I've seen it both ways, where the credit card bill shows up before the parts, and where the parts don't get charged for, 'till they're actually shipping. From one perspective, I think it's only right that the customer doesn't pay till the parts are ready to roll, and from the other side of the same coin, we've got a small pile of custom stuff that's set aside waiting for somebody to order the same exact thing, 'cause whoever ordered it once, had a credit card that wouldn't go through, and didn't want it enough to return a phone call. It's not just credit cards, either... gotten burned that way (doubly so, paid shipping too!) on COD stuff too.

As far as the advance-charge-on-the-card thing, there's a certain timeframe that you have available to contest charges. I think it's 120 days, but you should check with your credit card issuer to be sure. Bottom line, if you've paid for something that hasn't shown up for three months after you paid for it, it's time to get the ball rolling with the credit card company. Stuff on terminal backorder that hasn't been charged, is (I think fairly so) not unreasonable to simply cancel with whoever it was ordered from.

Incidentally, this whole thread, points to why, when we first started doing beadlocks, we were only doing beadlock kits, no complete wheels. Actually physically getting wheels to beadlock, on time, right the first time, etc., is the biggest time-consuming thing about making beadlock wheels, and most frustrating because it's what we have the least control over. The beadlock kits are almost a constantly-in-stock thing... custom wheels take weeks. Jeepbeater, this applies to you too... if you want kits, they ship quick... if you have to have complete wheels, they're running really slow right now (US is buried :( ). Believe me, if I could get wheels faster, I could sell the pants off of 'em, but if wheels take weeks, that hurts me several ways.

Newfie Bullie
05-08-2002, 05:03 AM
I'll throw my vote in for Scott at Rockstomper too!! He's a great guy to deal with & his parts are INDESTRUCTIBLE!!!!:cool:

Only got a rockrod off him so far but the draglink & beadlocks are next to come!! :D :D

Boss
05-08-2002, 06:44 AM
Originally posted by SeaBass44


Ok WTF? why after reading this post are you still going to buy from TR? why? U just like taking it in the :rainbow: or what????

Whoa, take it easy man. No, don't like taking it up the:rainbow:
(Although I do feel like I'm taking it up the :rainbow: by Aggro.

Anyhow, I don't mind waiting for quality shit. From what I've seen, I feel that TR makes some good quality wheels. What I meant was, I hope to get my money back ASAP, so I can put an order in ASAP, so the wait will be 2 months from when I put the order in...blah blah.... :beer:
Boss

JONYJEEPER
05-08-2002, 04:11 PM
It's just like I said they will bill you now ......then they could really give a crap less from there out , to me this isn't acceptable when i'm spending that kind of coin, even if they are the best beadlock i still wouldn't want to run after all the b.s. lies and hoops they make you jump through....why not go through the smaller guy with just as good a product and not be worried about bieng cussed out on the phone..... when I'm ready to order this time it will be rockstompers.

BnTMike
05-08-2002, 04:41 PM
they are 89 seabass and I can have them anywhere in a day ...if you wanna pay the shipping;)

Mike-

SeaBass44
05-08-2002, 04:43 PM
Originally posted by Snowball
they are 89 seabass and I can have them anywhere in a day ...if you wanna pay the shipping;)

Mike-

I'm keeping U in mind. I like yours the best of any kit!! U guys got that scale working over there??

rkcrawl
05-08-2002, 05:12 PM
Originally posted by Snowball
they are 89 seabass and I can have them anywhere in a day ...if you wanna pay the shipping;)

Mike-

Mike whats the story with your site bentandtwisted.com?
I get can not find server... I want to check out your stuff...

Thanks

crash
05-08-2002, 11:18 PM
I think it took about 6-7 weeks to get mine, and very nice
http://www.pnw4x4.net/crash/thetoy/4-3swap/43swap134.jpg
http://www.pnw4x4.net/crash/thetoy/4-3swap/43swap138.jpg

saf-t scissors
05-09-2002, 09:45 AM
Originally posted by Scott@Rockstomper
Jeepbeater, this applies to you too... if you want kits, they ship quick... if you have to have complete wheels, they're running really slow right now (US is buried :( ). Believe me, if I could get wheels faster, I could sell the pants off of 'em, but if wheels take weeks, that hurts me several ways.

Yeah, tell me about it. I've been waiting 8 wks now for mine. Personally, I think US is yanking you around, tho. They can turn around orders for Rocky Road in 4 days, but take 10 times as long to do stuff for you? Just doesn't seem right to me. :confused:

Granted, Rocky Road is right down the road from US Wheel.... but maybe that's part of the problem....?

dumplin
05-09-2002, 11:44 AM
I think I have a very simple way for all you who are dissatisfied w/ poor customer service . Look up the better business bureau in
that area and complain like hell to them about the problems ya'll
are having . Good luck and bad service jus' plain sux ass !!!!!!!
:flipoff2:

The Rockslut
05-09-2002, 11:55 AM
I ordered my wheels on April 1st also. Was told 2.5 weeks worse case senario. I am cancelling my order today.

bigdude
05-09-2002, 11:57 AM
Allied wheel has caught up with orders and is shipping again in 1-2 weeks from order. They don't have that awesome aluminum ring, but they are nice locks. 32 bolt for $150/wheel. just another option.

The Rockslut
05-09-2002, 12:06 PM
Yeah Allied are and option but they dont compare to TR beadlocks. Oh well.

bigdude
05-09-2002, 12:16 PM
www.high-impact.net (http://www.high-impact.net/beadlockwheelsnew2.htm)

made by allied.

You can also call Goforth Tire in Tennessee, he has very good prices on these wheels. You can get his number with www.anywho.com (http://www.anywho.com)

bigdude
05-09-2002, 12:27 PM
Nice avatar seabass:beer:

It makes me think about this

Homer *after putting on glasses and speaking really fast*-
"The length of the hypotenus of an isoceles triangle is equal to the sqaure root of the sum of all it side squared"

Somebody off screen-
"That's a right triangle"

Homer-
Doh!

SeaBass44
05-09-2002, 09:11 PM
Originally posted by bigdude
Nice avatar seabass:beer:

It makes me think about this

Homer *after putting on glasses and speaking really fast*-
"The length of the hypotenus of an isoceles triangle is equal to the sqaure root of the sum of all it side squared"

Somebody off screen-
"That's a right triangle"

Homer-
Doh!



:laughing: :laughing: :laughing: :laughing: :laughing: :laughing: :laughing: :laughing: :laughing:

cj4play
06-03-2002, 04:34 PM
Do you guys have any updates? Did you get your wheels? I ordered my set of 5 on 5.5, 15X10 w/ 2" BS on April 15th. They still do not have the correct centers from their supplier.

What is your status?

RickyR
06-03-2002, 05:20 PM
Some buddies and I ordered 3 sets of wheels from Avalanche. 1 set 15" and the others were 16.5's. Of the 12 wheels 9 were bad. Fortunately the 3 - 15" were mine and I used the wobbly one for 3 weeks until my new one arrived. My other buddies were told that the wait for 16.5's will be some time. Curt and Clifton were very sympathetic about our delimma and were willing to help in any way, as was Brent at T/R.
TR must be doing that groing pain thing. They did try to do the procrastination thing with me, but it ended up working in my favor. My buddies on the other hand are "jonesing" for beadlocks and I have recommended them to Rockstomper.


I hope everyone can control their patience and get what they really want. Life does go on and we are still human. On the otherside of the coin being blatently lied to is demeaning and not necessary. So T/R and Avalanche come clean with the info and just tell it how it is for the customers that are still patiently waiting..Like my 2 buddies...
Ricky...seeya...

jeepbeater
06-04-2002, 06:31 AM
Ordered them April 1st. (15x12, 8 on 6.5", 2" back spacing) Was promised them June 1st several weeks ago. When they didn't show, and the final crunch to get a lot of other people's projects done started getting to me; I decided to stop working on the jeep and get some other people's project's knocked out. Still no idea on a time of arrival for the rims. The Swampers are very loney.

Figured they'll show up eventually. At this point I don't really care when. I was pissed a while ago now I'm just mystified by the whole experience.

John

robc10x
06-04-2002, 08:01 AM
Hey John, Can I borrow your 44's?!?! Just a liiitttle more fender trimming.... :D

The Rockslut
06-04-2002, 09:32 AM
I cancelled my order with TR and then ordered Rockstomper 15" Mud ring counter sunk bolts. They showed up and i have just got to dismount my tires and start welding.

cj4play
06-04-2002, 04:36 PM
I have a run to the Pargon in mid August, I will give them until 3 weeks prior or so to be at my door. If not, I am canceling my order and going with Champions or Allieds.


Thanks for the update.

offroadr35
06-04-2002, 04:40 PM
if TR really is experiencing "growing pains" maybe they should just stop selling the wheels until they can deliver. It seems to me like the bad publicity they're getting is going to seriously hurt them in sales when they actually can deliver their product.

-Steve

Slagburn
06-04-2002, 06:46 PM
Check those Allieds before mounting! I had a slow leak on one since mounting the tires 2 weeks ago and pulled it down today. :( Pinhole in the weld bead. And they looked so purty otherwise..
I'm not gonna bother sending it back, just put some goop on it.