hey just wondering if anyone else has had a problem with sky not sending everything in a kit? i was pretty excited today when i showed up at work and 2/2 boxes (yes i checked the shipping lable) were wating in the recieving area for me. so i got home, well after sky's hours of operation and its a friday, started unpacking like a giddy little boy under the christmas tree, and i noticed that i was missing the pieces that bolt on to the front of the frame and hold the bumpstops for the missing link shackles. and the bumpstops themselves. as they are showed in the picture of the front wrangler swap, i would assume they are included? and also on their front toyota to wrangler kit(the task-001 or whatever) the through bolt on the passenger side is WAY too short. with springs in there i would be lucky to have even 1 or two threads. im not gonna lie there stuff does look bitchin' and i have heard many good things about sky. has anyone else encountered these problems? in my opinion it is quite rediculous. ugh. :(

I've had great service. Did you call them before this to see first hand what , if anything was wrong? I'm sure if Sky made a mistake, it was a mistake and he'll take care of it.

as stated i was unpacking it all around 7:30 ish. im sure they are closed. and its friday, so im sure i'll have to wait untill monday just to call. i am pretty dissapointed, i was expecting better since i had heard nothing but good things. has this happened to anyone else...?

I used to wheel with Sky when I lived in Oregon. He's a stand up guy and if a mistake was made he'll definetely make things right. Sucks it's the weekend, but call him first thing Monday and it'll be handled promptly, I'm sure.

that is pretty reassuring. i just wish that today is thursday:mad3:

Sky is def a stand up guy, if it was supposed to be there, he'll get you hooked up.

x2 sky is pretty stand up ...

I ordered his missing links a while back, and I too didn't get the bump stops. I called him up, and he made it right. He shipped shit out ASAP and with an attitude like that, he has won a LOT of my business. We all only human and shit happens. As mentioned earlier, it takes a stand up guy to fix things without even batting any eye!

:grinpimp:

I've only heard positive things about Sky, and if I was a betting man, would put ALL my money on him. Call his number anyway, we all work on the weekends at times, you may catch him there, and may be able to leave a message if he isn't there.

I had a problem where a shackle mount was wrong. called him up it showed up the next day after he overnighted it . Sky is a good guy , and you might get him on saturday .One thing for sure is he scores an A+++++ With my business.

Sky is A++++. Once you speak with him you'll have no worries. Just got to be patient until the weekend is over.

Sky is at least a AAA+ man he is great and easy going and is about getting the job done only problem I had was a mixup with my address but that is as much my fualt as any one elses.

so turns out its worse than i thought
i am missing a variety of bolts, and some are too short. :mad3: . i finally decided to put all the bolts were they go today, and the only thing i have left over from all those ziplock bags, are four washers.(which dont seem to go anywhere... so at least i got some extra stuff..) and the frame studs/bolts/washers for the ML bumpstops. im greatly dissapointed and all i hope is that it gets taken care of without anymore hassle. i am however, not sure if i'll be ordering from them again.

He is a great guy . I am using his toyota SFA stuff on my S10 . I am super happy with the product , the service is awesome I could call and talk to him for hours , and he will gimme whatever help he can . As is everyone , and every business mistakes happen when I ordered I changed my order 3 times before it shipped , and so I was missing one thing , granted it was not billed just got lost in translation. Just had to order another one and they got it to me asap. Give the guy a chance to make it right before you bash his reputation here tho.

im not trying to bash anyone's reputation, im just dissapointed because i had heard so many good things. but trust me, in no way am i trying to bash him, or his products, everything i got looks bitchin', i just didn't get all of it, nor did i recieve all of the right hardware for what i did get.

In my opinion sky is one of the best in the business. He has great customer service and all his parts are great. I am suprised that he messed up i have never had a problem with him. I was there today measuring from some shocks and they stopped by he came and talked to me like he had nothing to do the rest of the day. Great guy. It sucks but wait till monday and i promise that he will fix it for ya

I'm in Alaska and ordered the D44 high steer arms from Sky(with some other parts), anyway I didn't get the hardware for them, called the next day and and then had the hardware 3 days later. Excellent service and very high quality products.

EVERY vendor, EVERY business screws up some time or other. The screw up is not the problem (speaking within reason of course)(it's run by humans right - NO ONE is perfect - including us, the consumer - we are not perfect. All of us have screwed up at our work also at some point in our lives). Anyways, the key is WHAT happens after a supplier/vendor/business screws up. It's all about how they treat the customer, the problem, and what they do to make it right. I am confident SKY will make it right - he's got an excellent reputation for customer service. Be patient, he'll make it good. :)

I had a problem with another vendor's product that I had purchased through SKY. Even though it wasn't his fault he took care of it.

I am sure he will take care of it on Monday.

EVERY vendor, EVERY business screws up some time or other. The screw up is not the problem (speaking within reason of course)(it's run by humans right - NO ONE is perfect - including us, the consumer - we are not perfect. All of us have screwed up at our work also at some point in our lives). Anyways, the key is WHAT happens after a supplier/vendor/business screws up. It's all about how they treat the customer, the problem, and what they do to make it right.

Definitely X2!

Someone already wrote a defensive message, BUT. Working in the automotive internet parts industry, your just like the type of person who calls me complaining I sent them the wrong part when that person has no idea what they want and ordered the incorrect parts, or the type of person that might receive the wrong part either if my fault or the warehouse incorrect picking it fault. I try to help the best I can telling them I will get the item to them the next business day, but usually people get the parts and wait till friday to open then then, start bitching and yelling and expect me to get them a part by saturday when I tell them the best I can do is get it to them on monday. You get an item and before waiting to give the vendor a chance (yes I'm another person who has had grat service from SKY) you have to come on a B.B. and complain when its after their business hours and they cant do anything. This country has become a no-patience country, and everyone expects everything they want the moment they want it .. I know I'm guilty at times. But if a vendor cant do anything why come here and start a thread, in the bashing style .. yeah you say your not bashing him, but just starting a thread like this is.


so turns out its worse than i thought
i am missing a variety of bolts, and some are too short. :mad3: . i finally decided to put all the bolts were they go today, and the only thing i have left over from all those ziplock bags, are four washers.(which dont seem to go anywhere... so at least i got some extra stuff..) and the frame studs/bolts/washers for the ML bumpstops. im greatly dissapointed and all i hope is that it gets taken care of without anymore hassle. i am however, not sure if i'll be ordering from them again.

Someone already wrote a defensive message, BUT. Working in the automotive internet parts industry, your just like the type of person who calls me complaining I sent them the wrong part when that person has no idea what they want and ordered the incorrect parts, or the type of person that might receive the wrong part either if my fault or the warehouse incorrect picking it fault. I try to help the best I can telling them I will get the item to them the next business day, but usually people get the parts and wait till friday to open then then, start bitching and yelling and expect me to get them a part by saturday when I tell them the best I can do is get it to them on monday. You get an item and before waiting to give the vendor a chance (yes I'm another person who has had grat service from SKY) you have to come on a B.B. and complain when its after their business hours and they cant do anything. This country has become a no-patience country, and everyone expects everything they want the moment they want it .. I know I'm guilty at times. But if a vendor cant do anything why come here and start a thread, in the bashing style .. yeah you say your not bashing him, but just starting a thread like this is.


Amen Brotha Like I said . :D

This thread should not even been started until AFTER you talked to SKY.

At this point, even with all that has been said, you're never going to be satisfied because you have convinced yourself you're not. There could be a number of reasons why you are missing parts or have the wrong bolts and you won't know until you actually talk to someone from SKY.

So stop bitchin' and get your facts straight before you start again.:flipoff2:

I understand the disappointment, and having to wait. I've been collecting and building my Zuk since November 05. I'm so close to being finished, but had several setbacks. BUT, I agree starting a thread without contacting the vendor to even find out if its HIS fault, and what HIS solution will be, was a poor choice. I've know too many people who get bent out of shape, and absolutely NOTHING will make them happy. I certainly hope this isn't you, and I do feel your frustration. I'm sure you will get it worked out, particularly since it's with Sky.

As somebody said earlier, people are very impatient, I am a person that will give somebody two chances with a service before I start BITCHING :shaking:. I had a similar problem with a company not shipping me all of the right parts for a tube bender. I CALLED them FIRST before I would ever think about BITCHING. CALL THEM FIRST, then see what happens. I live right down the road from SKY and know how upstanding a guy he is as far as customer service. If he could deliver it himself he probably would just to make you happy. So call before you start an ASSHOLE thread.

dear everyone who has replied who thinks im a dickhead,
i apologize if i came off in a dickhead sort of way. i am in no way bashing or trying to hurt sky mfg's reputation. i do agree with most of your points. but if you re-read the very first post in this thread. i am just puting my experience on the table and trying to figure out if i am a fluke, or if this is something that should be expected, obivously from what everyone has said, is that it is a fluke and they will get it taken care of, which is all i ask, is that it gets taken care of.

and to me it seems like most of you think that i dont have a right to be dissapointed. when in my opinion i should be furious, i am however not furious, just merely dissapointed. i work in retail and have had my fair share of TWA roll through the shop, yes they are a pain, but in some cases they have every right to be.


so please if you re-read everything i wrote and correct me if im wrong, i NEVER wrote that skys products suck, or that their customer service sucks.


lebowski, i fully agree with your post. which is why i am not meaning to bash sky, im again sorry if it came off like that.


DougO, it is pretty asinine of you to stereotype me as that sort of person based upon this thread. please re-read my posts and let me know how i was bashing sky.

Sky is A+++++ from me too. Ive ordered several things from sky. Great service and great product. I ordered skylocks, they came friday and the bolts came monday. They were shipped the same day but delivered separately. Not everything can be controled by the vendor.

Mike

Whats asinine is writing a thread like this BEFORE you talk to the vendor that provided your product. Even if its to find if your a 1 off .. If you had called the vendor and found he was unwilling to take care of the issue then I could see asking if you were a 1 off situitation. Also my post goes on to your rant about
so turns out its worse than i thought

and then saying

im greatly dissapointed and all i hope is that it gets taken care of without anymore hassle

With out anymore hassle??? You didnt even talk to the vendor yet. Then to finish off with a

i am however, not sure if i'll be ordering from them again.

Oh yeah, thats not a bashing comment. You havent even talked to the vendor yet, have no clue how their customer service .. yeah real nice ..

I've got an idea, why dont you re-read how pathetic your posts look then take a look at my posts:shaking:

DougO, it is pretty asinine of you to stereotype me as that sort of person based upon this thread. please re-read my posts and let me know how i was bashing sky.

I too live just down the road from him, and have had many dealings w/ him.

He waited a hour after hours on friday so I could get a mini spool so I could go wheeling on saturday. When I called he was walking out the door!

He special ordered parts for me because he said they would be there, and through a mix up they were not.

He has my business again for sure! Everybody makes mistakes, he will admit it if it was his (or his employee's) fault. I have no doubt he will make it right!

a thread like this... this thread is not supposed to be a "thread like this" which is what i said. it is not my intention to turn it in to such a thread.

you are mistaken of the intentions of my first post.

oh yeah and to me, true customer service is getting it done right the first time. i know however this can't always happen.

we clearly have different opinions on this entire situation.

and i do think it is foolish for you to stereotype me. but thats my opinion and i am entitled to it, aren't i?

I too live just down the road from him, and have had many dealings w/ him.

He waited a hour after hours on friday so I could get a mini spool so I could go wheeling on saturday. When I called he was walking out the door!

He special ordered parts for me because he said they would be there, and through a mix up they were not.

He has my business again for sure! Everybody makes mistakes, he will admit it if it was his (or his employee's) fault. I have no doubt he will make it right!

thanks for understanding why i initialy posted this thread. this gives me reassurance that it will get taken care of. see people, a reply like this, not to mention many more before this, was all i was looking for.

Ok, sounds like things are settled for now. We all sound like reasonable blokes.

ABWMike, let us know how it goes. :)

but thats my opinion and i am entitled to it, aren't i?

Sure are, Just like I am also:D

so sorry for the little diff dougO but it seems we have different opinions on the matter. which is what makes this world so great. but anyways i just got off the phone with sky. and i must say it was too easy. they handled the situation just as i had hoped and the stuff has been sent out. im not sure when it will arrive but im not so worried about it, as long as i get it. so anyways all in all. sky mfg is great and has another satisfied customer. ill let you all know how the install goes.

Ok, so I posted earlier in this thread with nothing but good things to say about Sky Manufacturing, and following the advice of this thread when I had a problem, I called them up...

I told them over the phone that I had a tweaked shackle from their rear YJ kit for Samurai's. I shipped it down on my dime with a note that explained the situation. The complete situation is that I bought the kit in Dec. 05 and until about 6 weeks ago, it had sat on a shelf until I had all of the parts I needed for my plans. I had primed and painted all pieces and started to install the kit. I struggled long and hard with the spring shackle and finally got it to go over the new bushings. Now the bad part... I lifted the leaf up to be bolted into the shackle and the bolt would not push through. I dropped the leaf and put the bolt back in. What I saw was that the holes were out by 3/8's of an inch. I pulled the shackle down and saw the brace inbetween the two sides was warped... BADLY!!!

I sent down the shackle after calling, and when it arrived on Wednesday I called them. I don't know who I talked to about it, but he said they received it and he didn't know what was going on. I called later and here is the bad part. I was told by the person on the phone (not Sky) that "there was no way they were going to replace it". He explained that I had bent this part somehow. He even went so far to say that the power coat was chipped from it being warped. Funny, since it was Plastikote rust paint and had visible runs in it. He went on to say it did not leave Sky's like that and their fabricator (who has been there for 5 years) would never allow for it to go out the door. To keep a long story as short as possible, I asked Sky to call me directly on my cell phone (as written down on my letter). I've since called twice looking for Sky, who it seems is always out or too busy to take my call. I finally jumped on the grenade and just ordered a replacement to be shipped out along with my tweaked one, since the entire kit (both front and rear) is in and awaiting this one part.

Uggggg..... so frustrating when someone you have had a great relationship with, have bought $1500 +/- in parts off of (retail) and have constantly plugged as being AWESOME and AAA+++, is completely uncompelled to help a customer out.

/rant

yeah sky mfg and i had yet another miscomunication. not that it was a huge deal. since i actually got all the parts this time. but it was a week later then when the dude i had ordered the stuff from had told me it was going to be here. and... turns out that when i started this thread. i should have measured the draglink too. cause it was 3 inches too short. 60 bucks for the proper length one. and now i have an extra thats too short. bleh. anyone want a 26.5 inch draglink? its got a sami and an fj80 end. no ends though. real cheap.

Ok, well I don't know if it was the power of Pirate or just a clearer heads kind of moment, but I got a call from Sky's while I was on lunch. They are going to send up a new shackle AIR OVERNIGHT and not charge for anything but the shipping. This is all I really wanted in the first place. I'm glad that this is the outcome, and by doing so they have regained my faith as a manufacturer of top-notch aftermarket truck parts.

Ok, well I don't know if it was the power of Pirate

Yup, it is nice they took care of you A FULL YEAR after you bought the item ... Hell wal-mart doesnt even do that ..

Yes, it was very nice of them. Enough said.

I am trying to decide between a few companies for my lift right now and of course I am considering Sky. I am glad to hear that they are an awesome company and they stand by their products. AND I love that they are made in the USA. I thank you for helping me with my decision. Screw up or not, I agree noone is perfect but it does matter how you deal with your screw ups. Sky it is, for me :flipoff2:

i run sky's yj kit, that i had ordered thru sean at low range, i believe when i got the kit it was missing a bushing set, called sean and he had it sent to me in very short order, ive been very happy with the parts froms sky and as a side note ive got to express how good low range's customer service is, i just got a package from them yesterday with some new goodies for my ride, satisfaction is just a phone call away if your dealing with sean :grinpimp:

holy old fucking thread batman!:rolleyes:

I had good luck with his products and will buy more I'm sure in the future. Call the guy I bet he fixes it.

I had good luck with his products and will buy more I'm sure in the future. Call the guy I bet he fixes it.

A) He already called "the guy".

B) "He" already fixed it.

C) Those events took place over 3 years ago. Good suggestion though :flipoff2: .