Snap-On Warranty

[unixxx]

If I buy a used Snap-On torque wrench on eBay and it breaks, is it still covered under the Snap-On warranty?

[frankenfab]

TERMS AND CONDITIONS OF SALE

1. Offer and Governing Provisions. Snap-on Tools Company LLC ("Snap-on") is pleased to offer for sale the tools and equipment manufactured or marketed by Snap-on ("Product") and the Snap-on branded clothing and accessories (“Gear”), subject to the following terms and conditions. Customer agrees and represents that he is buying the Product and Gear for his own use and not for resale. Customer's placement of an order for a Product and/or Gear constitutes Customer's unconditional acceptance of the following terms and conditions. These terms and conditions are subject to change without prior written notice at any time and in Snap-on’s sole discretion.

2. Personal Use Warranties for Products. Customers buying Product for personal use can obtain the Product warranty information by mailing a written request that includes a description of the Product to:

Snap-on Tools Company LLC
Consumer Warranty Information Center
2801 – 80th Street
Kenosha, Wisconsin 53143

3. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product’s warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code and warranty duration from a selling Snap-on dealer or representative or by writing Snap-on at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned.

During the applicable duration of the warranty, at its option, Snap-on will repair or replace its Products which fail to give satisfactory service due to defective workmanship or materials, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Snap-on, and is Customer’s exclusive remedy in place of all other rights and remedies. To obtain warranty service, please call Snap-on at 1-877-762-7664 or write to eorders@snapon.com. By repairing or replacing a Product, or providing a refund, Snap-on does not waive a claim that a Product nevertheless has been subject to abnormal use.

In addition to any limitations outlined in warranty statements provided with the Product, Snap-on does NOT provide any warranty for (1) products labeled other than Snap-on or Blue-Point or (2) products subjected to “abnormal use”. Products that are not labeled Snap-on or Blue-Point are subject to the warranty provided by the manufacturers of those products and Snap-on will pass along any such warranties. "Abnormal use" includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Abnormal use of tool storage units also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a highly corrosive environment, used as a step stool, modified with non-Snap-on parts, overloaded or modified in any way.

THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Descriptions of Product contained in this website are for the sole purpose of identifying Product and shall not be construed as an express warranty.

Snap-on Tools Company LLC
Professional Use Warranty Information Center
2801 – 80th Street
Kenosha, Wisconsin 53143

4. LIMITATION OF LIABILITY. SNAP-ON AND ITS AFFILIATED COMPANIES AND THIRD PARTY SUPPLIERS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES, COSTS OR DAMAGES INCURRED BY BUYER OR OTHERS, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE PRODUCTS AND/OR GEAR, OR FROM ANY OTHER CAUSE WITH RESPECT TO THE PRODUCTS AND/OR GEAR OR THE FOREGOING WARRANTY, WHETHER SUCH CLAIM IS BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, NEGLIGENCE OR ANY OTHER LEGAL THEORY (INCLUDING WITHOUT LIMITATION, LOST PROFITS, REVENUES, ANTICIPATED SALES, BUSINESS OPPORTUNITIES, GOODWILL, OR INTERRUPTION OF BUSINESS OR OTHER INJURY OR DAMAGE).

5. Notice of Product and Gear Design. Snap-on reserves the right to make changes in design or construction at any time without incurring any obligation to incorporate such changes in Product and/or Gear previously sold. Snap-on also reserves the right to discontinue the manufacture or offering for sale of any Product and/or Gear at such time to be determined by Snap-on in its sole discretion.

6. Tool Dimensions. Dimensions shown on this website have been rounded up to the nearest fractional size or nearest tenth millimeter and are not exact product specifications.

7. Shipping; Title; Risk of Loss. Title to Product and/or Gear will pass from Snap-on or Snap-on’s suppliers to Customer on shipment from Snap-on’s facilities or other designated third party supplier’s facility. Loss or damage that occurs during shipping by a carrier selected by Snap-on is Snap-on’s or Snap-on’s supplier’s responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. Snap-on reserves the right to make delivery of Product and/or Gear in installments.

8. Returns of Product. Customers may return any Product purchased from this Site for any reason within 30 days of delivery. To return a Product, Customer must call 1-877-762-7664 or email a return request to eorders@snapon.com to request a Return Goods Authorization form ("RGA"). The RGA will provide detailed instructions on the return process. Upon receipt and confirmation of the return by Snap-on, Customer's credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in cases of the wrong Product being shipped by Snap-on, or in the case of a damaged or defective Product. In the case of a damaged or defective Product, Customer may choose to have the Product replaced with the identical Product, or if the Product shipped was not the Product ordered by the Customer, Customer may elect to have the correct Product shipped. Only Product purchased from this Site can be returned in this fashion. Snap-on requires that you return your Product with prepaid insurance using UPS or Parcel Post. Snap-on will not accept returns sent C.O.D. If the Product was damaged in transit, Snap-on requests that you hold the Product and original packaging and call the carrier for inspection and pick-up.

9. Returns of Gear. Returns are handled by Snap-on’s third party supplier. All Gear must be returned unworn and unused, in its original saleable condition with all tags and packaging intact. Customers may return any Gear purchased from this Site for any reason within 30 days of delivery. To return Gear, Customer must complete the Return Form and use the Return Label included with the shipment of the original ordered Gear, or to request return instructions call 1-877-762-7644 or send an email to eorders@snapon.com. Upon receipt and confirmation of the return by Snap-on’s third party supplier, Customer’s credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in the cases of the wrong Gear being shipped by Snap-on’s third party supplier, or in the case of damaged or defective Gear. In the case of damaged or defective Gear, Customer may choose to have the Gear replaced with the identical Gear, or if the Gear shipped was not the Gear ordered by the Customer, Customer may elect to have the correct Gear shipped. Only Gear purchased from this Site can be returned in this fashion. Snap-on requires that you return your Gear with prepaid insurance using UPS or Parcel Post. Snap-on will not accept returns sent C.O.D. If the Gear was damaged in transit, Snap-on requests that you hold the Gear and original packaging and call the carrier for inspection and pick-up. Orders and returns for Gear are processed and handled by a third party supplier. Customer’s credit card will be separately charged for such Gear under the name of the third party supplier.

10. Delay. Snap-on and its affiliates and third party suppliers shall not be liable for any damage as a result of any delay or failure to deliver due to any cause beyond Snap-on's or its third party supplier’s reasonable control, including, without limitation, any act of God, act of Customer, embargo or other governmental act, regulation or request, fire, accident, strike, slowdown, war, riot, delay in transportation, or inability to obtain necessary labor, materials or manufacturing facilities. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost because of the delay. Customer's exclusive remedy for other delays and for Snap-on's or its third party supplier’s inability to deliver for any reason shall be rescission of the sale of Product and/or Gear.

11. Governing Laws. These terms and conditions, and use of this website, shall be governed by and construed in accordance with the laws of the State of Wisconsin, without reference to principles of conflicts of laws. The rights and obligations of the parties hereunder shall not be governed by the 1980 U.N. Convention on Contracts for the International Sale of Goods. Any provision which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability of such provision in any other jurisdiction.

[speedo]

Snap-on torque wrenches aren't lifetime warranty they are 1 year. How old is this used torque wrench?

Gus

[unixxx]

It's just a theoretical question. I need a 250ft*lbs torque wrench and am trying to decide on the brand. All manufacturers pretty much seem to have a 1 year or shorter warranty on their torque wrenches. Thanks for bolding that term in the warranty, I couldn't find it previously.

[chris408]

Husky says lifetime. I already used the service once, as the ratchet in the head of the wrench went out.

[KS Toy]

I say it depends on your dealer. The dealer in my area is a real ass hole and will not warranty anything. I just drop off my broken stuff at a shop that has a different dealer and it is replaced every time with out a problem.

[NOODLES]

If I buy a used Snap-On torque wrench on eBay and it breaks, is it still covered under the Snap-On warranty?
yes. but if it is a click type they will send it in for calibration, unless it is broke then they will replace it. it is usually a transferable warranty thats why they are so expensive, other than the quality (which sometimes that isnt really there either).
btw if you have chrome snap on sockets, and they have marks like they are used with a impact, some snap on sales people will not warranty them. I have warrantied tools on a regular basis, that I never purchased myself, but may have gotten from friends, or second hand.

[PTSchram]

While investigating whether or not I wanted to buy a Snap-On franchise, I learned quite a bit about the warranty I did not know before.

Snap-On only warrants their stuff is free from defects. If you wear it out or put a cheater on it, it ain't warranted.

But, if your tool man decides to replace it, it might just be on his dime and he might eat the cost of the replacement, hoping you will buy in the future.

The morale of this story? Treat your Snap-On man well and he might just return the favor!

PT

[jymmiek]

Sorry for the hijack, but, does anybody know what kind of discount they give to students? Thanks.

[MMiller]

If the ratchet mechanism fails, they will rebuild it, at least all the Snap on Dealers I've dealt with do. I've got 1/2" ratchets with marks on the handles from my pipe, and they will rebuild the mechanism everytime. They don't have too, and they don't do it but a couple times a year, so they don't have a problem.

If you buy from your Snap on man, and give him $20-30 a week or more, you can almost count on customer service like no other. This also depends souly on the attitude of the dealer. I've had excellent dealings with the 6 different Dealers in my 10 years of wrenching at 3 different shops.

When I went to tech school, they had a tool day once a year where everything in the "kit" was 60% off, all makes (Snap On, Mac, Matco, Napa, etc).......and when I was attending school they all offered tools to students at 20% of list price. You had to check on the Mac guy, because he wouldn't figure it in if you did not know the list price.

I bought the "kit" and then went out to the local Snap on man, he bought the top and bottom box from my "kit" at full list, and sold me a much larger tool box for 20% off. I was honest, he knew what was up, and I got a smokin' deal on a new big box that I have still today.

Michael

[jymmiek]

That's good to know, I am starting automotive school next fall and I think i am going to buy the complete Snap-on set.

[MMiller]

That's good to know, I am starting automotive school next fall and I think i am going to buy the complete Snap-on set.

FWIW, before I went to tool day, I was already working at a repair shop. I went to every tech and asked them "If you were going to buy a new set of tools today, what kind would it be?" Every tech in the shop said Snap on. Not because they were blind or brand loyal, it was the only tool dealer that showed up every week, and repaired tools, and had new tools on the truck. I live in rural Iowa, and this is a big deal, as the nearest Craftsman store was 20+ miles away, and Mac could not keep a salesman in our area. Now that I have a large majority of Snap on hand tools, I keep buying them because the area rep is good to deal with.

Michael

[PTSchram]

That's good to know, I am starting automotive school next fall and I think i am going to buy the complete Snap-on set.

Snap-On has a flier just for this purpose. You are assigned a number of points. Each "Kit" has a given number of points. you can buy until you use up your points.
From what I have seen, you can expect up to 60% off list pricing, BUT, list pricing for Snap-On is just like everything else, nobody pays list price and your price probably depends on your relaitonship with your Snap-On man.

I used to be guaranteed to pay $30/week, now, I see my Snap-On man about once a month, but again, he knows I'm gonna pay him every month and I am treated accordingly (in fact, he never hard sells any tools, but he WILL NOT leave me alone to buy a franchise). the pricing and trade-in he is offering me on a new(er) box is infawkingcredible. If I get a job offer today, I'm buyin' a new box-woo hoo!

[jymmiek]

I am a little confused by this. Are you saying, for example, if you spend $4000 that you get points worth a certain amount of money?

This is the set I was thinking of buying. http://buy1.snapon.com/catalog/item.asp?P65=&tool=all&item_ID=65545&group_ID=2294&store=snapon-store&dir=catalog

[sha_ba_do_bang]

This is the set I was thinking of buying. http://buy1.snapon.com/catalog/item....re&dir=catalog

I don't know what your planning on working on but that set is a US set, i didn't see any metric in there,( unless i'm mistaken)

Pretty much every car made after about 1990 is metric, so you use alot of metric, i have both but i hardly ever use SAE unless its an old somthing. You need metric stuff if your working in a dealership or somthing

Also i wouldn't drop 30 grand on some tools right off the bat, what if you don't like turning wrecnhes for every? You prolly wont' make much more than 30 grand you first year either

I see lots of kids spend 10 grand on a box and then don't have any tools, just buy tools as you need them, first buy all the basics and get a shitty used box for $100. Buy the tools progressively otherwise you'll be broke

And my snapon dealer is awesome, he will just replace about anything, last week i got a new ratchet because the chrome had come off of my old. He has also only had the franchise for like 4 months. But thats why i pay the high price for quality and a no questions ask tool replacement. He even replaces sockets and pliers that are just worn out. Thats why Snap on is the best

[jymmiek]

That set has both standard and metric. I wouldn't buy an all standard kit especially since my main intrest in is Land Rovers. I already have cheap tool boxes and Craftsman tools, I just don't want to be using those everyday for a job. The main reason I would buy the biggest set to start with is because I can get a better discount from the start. If I waited and bought the tools as I needed them I would end up paying almost twice as much.

As for not wanting to be turning wrenches everyday... I love cars and always have, if I end up changing my mind later then I will still have a nice tool set for the weekends:flipoff2: .

[Bolt Thrower]

If you're just starting in school, they will continue to give you the discount all throughout school and some dealers will even continue beyond that just to keep you loyal during a job placement. Of course, if he's giving you a great deal on that particular set (somewhere around 14k) then it's not too much of a punch to the wallet. Just be ready, because in a typical auto shop to never use 90% of what you bought; or to find your employer already owning most of them for general shop use.

Edit:
Sorry to continue derailing the thread

[unixxx]

Thanks for the input guys. I can't afford to buy all Snap-On, but I'll probably replace anything that busts with it. The warranty seems great.

[braxton357]

Thanks for the input guys. I can't afford to buy all Snap-On, but I'll probably replace anything that busts with it. The warranty seems great.

Not that I'm hating on snap on because they do make good tools...but how is that warranty "great"? Harbor freight and sears offer a much better warranty for far less. Seems like it relies on your tool guy and how much he expects to make off you in the future or how cool he is...

[glfredrick]

While investigating whether or not I wanted to buy a Snap-On franchise, I learned quite a bit about the warranty I did not know before.

Snap-On only warrants their stuff is free from defects. If you wear it out or put a cheater on it, it ain't warranted.

But, if your tool man decides to replace it, it might just be on his dime and he might eat the cost of the replacement, hoping you will buy in the future.

The morale of this story? Treat your Snap-On man well and he might just return the favor!

PT

'Zactly... When I was a dealer, I warrantied everything, almost no matter what. (I had to make sure it was "broken" - which in some cases was tough to pull off!) I generally went by customer history. The dealers know who takes care of them, and they get taken care of in return! The guys that came on the truck week after week looking only to jew me down didn't get much for their efforts.

The markup on tools isn't at ALL what most guys in the shop think it is. My own tool bill on the truck (at my cost) ran me $100 a week. Most of the time the markup was between 20-30%. Slightly higher on electronics and tool boxes, but hardly ever on hand or air tools. Tool boxes were the only real place to wheel and deal. Electronics were locked into the computer, and you pay what you pay. No way to get the upgrades out of the computer unless you do! Other stuff you had some choice, but it cost you if you discounted, and in the end, it didn't help the customer or the dealer -- for a dealer that can't make enough to cover his costs ends up being gone -- or not able to order in replacement tools.

Torque wrenches are another animal though. The ratchet mechanism is a lifetime deal -- similar kits to the regular ratchet wrenches, no big deal and every dealer ought to take care of that end. The torque part gets sent in, and the dealer gets charged back if it is over a year old -- no way to get out of it, and the cost is generally between $50-100 a pop. Likely no way that any dealer is going to eat that kind of cost more than once -- and then only for a really good customer.

On the other hand, you can send that baby in forever, if need be. They'll just keep on tuning it up. Its unlikely that it will ever need much work though. They are very reliable. In close to 2 years on the truck, I only sent in one... Wish I could have said that about some other things.

[glfredrick]

Not that I'm hating on snap on because they do make good tools...but how is that warranty "great"? Harbor freight and sears offer a much better warranty for far less. Seems like it relies on your tool guy and how much he expects to make off you in the future or how cool he is...

The main difference in Snap On tools and their warranty is how often you will end up using it. I mostly warrantied ratchet mechanisms and screwdriver blades. The other stuff just keeps on giving and working.

For a great customer (one of those $3-+ a week dudes, and you know who you are!) I'd replace an entire set of sockets just becasue they were worn out. For the slackers out there that cost me $10-$15 a stop, but never bought much, too bad... I had to make the first $10-$15 to cover the cost of stopping at their place before I could start making a profit, and at a whole lot of places, I never did, so there was no money to spend on the customer.

Oh, and everyone wants a fancy Snap On Calendar. Those things cost ME $10 a pop from Snap On. Same with those little pocket screwdrivers -- $250 for a tub full of them... Seems that the customers that wanted that stuff the most paid the least.

PT -- get a box while you can. I sure wish I did while I was on the truck. I got a couple of things, but never got a new box for myself. I'm kicking myself now. I'm back to stuffing everything double in my old box and it sucks.

BTW, boxes MAKE the technician, who works by the book, money. To better book time, you have to be able to work faster than hell. The only way to be able to do that is to have every tool right where you can touch it in a second. If you don't think it makes a difference, then you've never worked in a shop where the best tech makes triple the money of all the other dudes. I used to cash paychecks -- I've seen first hand what the dudes with the biggest boxes make compared to the cheap slackers. The cheaper they were with their tools, the less money they made. Happened all the time in almost every shop I called on (over 200 shops!).

Note that I'm no longer a dealer, so this is FYI stuff. I don't make any money from Snap On anymore, and I don't plan to, but I sure do love their tools and service. I had over 30K worth of stuff from my mechanicing days, and since working the truck, I've bumped that a tad... plus set up both of my kiddos with good stuff as well. Its made me a living, and both of them, also. BTW, they both tried the Crapsman route. That was a joke once they actually started working for real. You spend half your day drilling out stuff that you break off or round off because of the cheap crap tools.

There is a difference that you'll never understand until you put the tools in your hand and pull on them all day long -- day after day. I used to love to challenge customers to a "break test." Just bring your favorite tool out to the truck. We'd chuck something in the vise and have at it. If mine won, I sold them a new tool. If theirs won, I had to fix mine - no big deal. I'd trade in their broken junk and sell a new tool. I NEVER lost...