Fawking UPS

[lennyv]

I purchased a transfer case from someone on the list a few weeks ago. After waiting for about a week for them to ship it, the finally did, only to have UPS rip the box open and steal my transfer case.
Tracking Detail

Your package has experienced an exception.

Tracking Number: *********************************
Type: Package
Status: Exception
See description below
Shipped to: ELK GROVE, CA, US
Shipped or Billed on: 01/08/2007
Service Type: GROUND
Weight: 87.00 Lbs

Package Progress
Location Date Local Time Description
WEST SACRAMENTO,
CA, US 01/15/2007 4:47 P.M. MERCHANDISE IS MISSING. UPS WILL NOTIFY THE SENDER WITH ADDITIONAL DETAILS.;ALL MERCHANDISE MISSING, EMPTY CARTON WAS DISCARDED. UPS WILL NOTIFY THE SENDER WITH DETAILS OF THE DAMAGE
01/15/2007 4:13 A.M. OUT FOR DELIVERY
WEST SACRAMENTO,
CA, US 01/13/2007 2:57 A.M. ARRIVAL SCAN
SAN PABLO,
CA, US 01/13/2007 1:03 A.M. DEPARTURE SCAN
SAN PABLO,
CA, US 01/12/2007 3:41 P.M. ARRIVAL SCAN
ROANOKE,
VA, US 01/09/2007 3:49 A.M. DEPARTURE SCAN
ROANOKE,
VA, US 01/08/2007 10:39 P.M. ARRIVAL SCAN
CHARLOTTESVILLE,
VA, US 01/08/2007 8:00 P.M. DEPARTURE SCAN
01/08/2007 6:36 P.M. ORIGIN SCAN
US 01/08/2007 4:54 P.M. BILLING INFORMATION RECEIVED

Tracking results provided by UPS: 01/22/2007 9:21 P.M. EST (USA)

The seller/shipper did not buy insurance and UPS won't talk to me because I was not the shipper. I'm typically a trusing sole, so I don't think the seller is trying to rip me off, but I sure as heck don't think I should eat all the money I forked out for the case. He siad he spent all morning on the phone with UPS to no avail.
When you complain to UPS about damaged foods, they want to see the package - I think I'm entitled to the same respect. If the box got ripped apart and a 90# transfer case fell out, you would think they could find it or at least haved the decency to show me the box.

Apparently, UPS is willing to cover the pacakge for $100, but I spent WELL over that for the transfer case and the seller has way more than that invested in the TC.
What do you think? Should I press the seller to reimburse me or what?

Damn - this sucks!

I'm more pissed at UPS than the seller, but UPS won't talk to me.
Anyhow - anyone got a DANA300 for sale?

[Greatlakeoffroad]

Did you pay for added insurance? Was insuring the package discussed? Here's how UPS works, they self insure the 1st hundred, so if you would have put more money on insurance an outside insurance company would have investigated the claim. But since it is only the $100 self insured they won't look at it twice but instead just pay out the money. So in fact it is not UPS that ever inspects those boxes but it is an outside insurance company. Bottom line the t-case is gone and UPS will never find it............ Amazing how that works a t-case got lost! We have sets of b-locks and large packages of covers going to vendors get misplaced quite frequently, amazing how the expensive ones always get lost not the package w/ 2 spring perches in it for $15.

[BOFF]

Who packaged the t case? If the seller packaged it, then I think it's his or her responsibility. If a 90# tcase is just put in a cardboard box IS GONNA come out before it get to shipping point. How was the tcase packaged? Regardless, I'll bet your transfer case shows up somewhere between shipping point to destination.

[lennyv]

We paid no extra for insurance and the seller swears it was packed well.

['97 V8]

Its not the sellers fault. You should have payed the extra 10 bucks for insurance.

[sn0border88]

yup, shippings like an extra dollar a hundred. Well worth it on high ticket items. But he should reimburse you anyways.

[lennyv]

I'm not trying to rip anyone off and I do agree that the shipment should have been insured, but then I just assumed that it would be insured. Anything I sell and ship is ALWAYS insured, so as to avoid this type of situation. My bad for not verifying.

It sounds like everyone is writing UPS off - ba$tard$. They're the one at fault.

I already no longer ship with fedex for a similar reason. I guess I'm down to good old Uncle Sam and DHL.

I have a good mind to go over to the shipping hub in W. Sac, which is not too far away and talk to the manager. And look and see if there is a Jeep in the lot.

I really thing someone frmo UPS opened it and stole it. I KNOW that's what happened at FEDEX, but I couldn't prove it.

[alsoffer]

I sold the transfer case to lenny.
I talked to UPS again this morning. They said they are not even going to reimburse me the 100 dollars because of poor packaging. I politley told them that was not acceptable. I wanted to see the box. They are re-opening the case. I should hear from them today or tomorrow. The way it stands now the most we can be compensated is 100 bucks they won"t even reimburse shipping. It cost me 81.66 to ship so I made 193.34 off deal. I packaged the case in a double wall 2000 per square inch breaking strength box. I wrapped the case in 3 inches of bubble wrap then wrapped numerous times with shrinkwrap I then put in box surrounded with foam that expands around package I went 1 step futher and wrapped box with 1 whole roll of duct tape. I put 4 heavy stickers on each side of the box. OK package shipped from va to ca.It was on truck for delivery and got lost? WTF I did my part and the buyer did his part. The only party that did not was ups. How the f_ _ k do you loose a 87 pound transfer case on your truck BULLSHIT. Now the guy has to go the trouble of finding another case and I am out of the money yes we should of purchased extra insurrance but why should we pay extra for a service I am already paying for TO GET THE PACKAGE DELIVERED. I am really sorry it worked out this way but out of my hands.

[lennyv]

Thanks Al.
I'm going to head over the UPS distribution center this morning with the tracking info and this in hand.

http://www.ups.com/content/us/en/resources/service/claims/hlp/damage_process.html

[InstaGator]

Just trying to help locate the case here, but was all the gear oil drained from the case? Also did it at all smell like gear oil? If it did, they may have it in there hazardous materials room. A friend of mine tried to ship a torque converter and it first showed up as missing then 3 weeks later it was returned in a specail bag. Hopefully that is the case here. Good luck.

[lennyv]

10 - 6. I will have to drive back @ lunch. Thanks for the info on the haz mat room.

[Sturbo90]

Another thing, the package weighed 87lbs.?

I don't remember exactly, but I think its 70 lbs. and the driver does not have to deliver/lift the package. He can choose to request assistance from a second person.

If he went back to the hub with the package still on the truck, they could have pulled it off and it is sitting somewhere in the hub. Technically being lost.

That happened to me one time, a large package that was not on the truck and it was supposed to be, was delivered on the special delivery truck at a later date.

[lennyv]

I just got back from the UPS Distribution center. the cse is not there, but they did agree to pay the full claim, so it looks like Al will get his shipping refunded and I'll get my money back.

I'm still a little pissed, though.
If anyone comes across a dana300 with u-bolt flanges in the near future, it might be mine.
It got lost somewhere between Virgina and Ca, but most likely disappeared in Sacramento.

THANKS EVERYONE and I did learn that from now on, I buy or make sure a shipper buys insurance.

[BOFF]

Glad it worked out for you both, and UPS came through for you in reimbursement.

[KWTMECH]

I just got back from the UPS Distribution center. the cse is not there, but they did agree to pay the full claim, so it looks like Al will get his shipping refunded and I'll get my money back.

THANKS EVERYONE and I did learn that from now on, I buy or make sure a shipper buys insurance.


I hope you got that in writing.

[Wilson]

With the progress of the scans, it seems pretty clear that it disappeared in West Sacramento or on the truck. I worked local sort at UPS in College, all of the scans are normal and I only question the out for delivery scan, because a loader may have realized what it was, stole it and scanned the package in to try and eliminate suspiscion. Loader, driver or a skillful guesser at a stop (not likely)

[65Chevy4x4]

UPS does suck. sent out an x-mas present from so cal to washington on the 3rd of december and it just showed up there on the 12th of jan. On the other hand I did make a grand off of the insurance for a lost package before. Sent it out with $1200 of insurance for a $200 part and it got lost so I made some money. took about 12weeks to get but I did get it.

[actionpaintball]

It is at least insured up to $100 (standars and included with all shipments)

I always ship with extra insurance-even my ebay items.

Best way to ship a tcase?--> Heavy Duty Rubbermaid container and zip screw the lid on-I have never had a problem shipping transmissions or transfer cases in them and never had an item come up missing.

In this case-you should get $100 through the shipper-all claims are initiated by the shipper.

Make sure they file a claim with "lost items" :
All untagged and open box items go to holding facility-it happens with tires alot and items can/do get found. Try to send them a picture of a similar transfer case and list the tag number (ie NP205 ect...)

[krb]

Did UPS know the contents of the package?Might be what the driver was looking for.
How the hell can a TC fall out of a box and no one sees it?

[ProJunkRacing]

I don't Ship Usps As they burned me like 4 times' . Now only Ups . They have been Good , and I always Insure it . Even If it is out of my pocket for this very reason. If it is lost then who is to blame ya know? Usps Lost a part of mine last year . Box showed up empty with holes in it . WTF . That shrink wrap and shirts etc to secure it were there but the box was empty. Good thing I insured it .

[fj40forlife]

Just trying to help locate the case here, but was all the gear oil drained from the case? Also did it at all smell like gear oil? If it did, they may have it in there hazardous materials room. A friend of mine tried to ship a torque converter and it first showed up as missing then 3 weeks later it was returned in a specail bag. Hopefully that is the case here. Good luck.

Well I bougth a steering boxs off ebay. and went by ups. and I guess the box had fluid in it and messed the whole boxs up. it was leaking all over the place But thats why I guess THEY put the package in a large boxs, and it came pretty fast

But good luck
Eric

[88K1500TEX]

I shipped a 3 on the colum chevy trans with bell to somewhere few years back i built a little pallet for it then taped a cardboard box to it when ups came to pick it up they picked it up by the cardboard box that i taped to the crate.

I knew at the moment the trans was going to have a ruff ride.

But i had included the buyers address taped it onto the trans incase the packaging came apart they would still know where to send it to .

[actionpaintball]

I clean the transmission housing (or bellhousing) and write in permanent marker the info/address, AND UPS tracking number (1Z2a2y41XXXXXXX). That has saved my shipments a few times and only takes an extra minute to do. If it gets out of the box-any UPS idiot with a handheld scanner can type the tracking number in and find out where its supposed to be going.

I have not had any pop out of the rubbermaid conatiners yet...

[lennyv]

Luckily, my buddy's brother is a big wig with UPS.
He was able to have someone track down the case and I finally got it delivered today.

I didn't realize the case had the short rear ouput (no speedo).
I need a speedo for the ECU.

Any suggestions?

[CameronZuki]

Glad you got your case finally.

I bought a D300 from a guy about 4 hours away. They shipped it FedEx and was supposed to be here in 2 days. Shipper dropped it off Thursday, and was on a truck at the local terminal for delivery Saturday. Checked the tracking number and it was scheduled for Monday. Monday after work, no box (8:00pm) Checked the tracking number, scheduled for Tuesday. Tuesday after work, no box. Checked it, still scheduled for Tuesday. So I call. They used their website to track the package, and tell me what I just read :shaking: Then they tell me to wait one more day. Wed, after work, no box. I call one more time. They told me they deliver up to 8:00pm (this was around 8:30pm).

They transfered me to someone in the local terminal. They then looked up the tracking number and told me its on the truck (it has been on this truck for 4 days now, the driver must have had a massive hangover). The woman told me she was going to investigate a little bit and get back to me. An hour later, she called and told me the package was damaged, and was undeliverable in that state. She is going to repackage it and ship it out in the morning.

Thursday, after work, I have a beaten and battered box with a D300 halfway hanging out of it on my porch. Boy, am I glad they repackaged it :rolleyes:

[1967K10]

UPS has been screwing me on shipping in general. I can ship the same thing to the same state and one day it will be $8 and another it will be $20 :mad3:. My problem is there isn't another shipper for 60-120mi. I had a friend with Fed-Ex but he recently changed jobs :( . Anyone use DHL? USPS is good as long as it fits in a flat rate box.

[lennyv]

Box size AND weight are factored into the shipping costs.

[1967K10]

Box size AND weight are factored into the shipping costs.

I know,I ship parts all the time. I'm talking exact size stuff and same weight.

[actionpaintball]

UPS has been screwing me on shipping in general. I can ship the same thing to the same state and one day it will be $8 and another it will be $20 :mad3:. My problem is there isn't another shipper for 60-120mi. I had a friend with Fed-Ex but he recently changed jobs :( . Anyone use DHL? USPS is good as long as it fits in a flat rate box.

I am calling Senanigans. UPS rates are automated and the same.

Unless-you shipped one from home and the other from a UPS store.

or your account was on daily pick up status and you changed your account status recently.

or your box size or weight changed-even 1 pound or 1 inch to bump it to the next shipping tier.

Rates did slightly change for 2007 as well...

[1967K10]

I am calling Senanigans.


That's what I think it really is. The person at the UPS store. Cause it's a local business with a UPS drop off. I think they are just trying to make a few extra $$$$. All my shipments are dropped off.

[1969 CJ-5]

That's what I think it really is. The person at the UPS store. Cause it's a local business with a UPS drop off. I think they are just trying to make a few extra $$$$. All my shipments are dropped off.

I thought UPS offered online services for packages. You weigh it at home and pay for the shipping online and then they just pick it up from where you are at. They picked up my Qwest Modem that I returned from my doorstep with a tag I printed up online.

[Eroq]

Did UPS know the contents of the package?Might be what the driver was looking for.
How the hell can a TC fall out of a box and no one sees it?

all the times i've shipped a part from a UPS store, theyve asked the contents of the box.



Glad to hear you finally got the package!

[Gotlift01]

I had some new steering shipped from Rusty's Offroad a few months back and when the box arrived the sucker was EMPTY! UPS had somehow managed to rip the corner out of the box and my steering slid right on out......good thing Rusty's was nice and shipped another set with no questions asked.

The thing that gets me is, how the hell do you not notice an empty box. My box said 30 LBS on a HUGE sticker right on the front of the box.........if I were the delivery guy and saw that and the box weighed nothing...I'd be a little concerned

[CameronZuki]

UPS has been screwing me on shipping in general. I can ship the same thing to the same state and one day it will be $8 and another it will be $20 :mad3:. My problem is there isn't another shipper for 60-120mi. I had a friend with Fed-Ex but he recently changed jobs :( . Anyone use DHL? USPS is good as long as it fits in a flat rate box.

I have used DHL a number of times and have been real impressed. I shipped a skid plate (stock Zuk gas tank skidplate) with a sticker on it and nothing else, and about halfway to the destination, the sticker was scratched off in a truck or plane or rabid dog, whatever. They called me and I gave them the address, and it was delivered the day it was supposed to, even with the delay. I have been real impressed with them.

['97 V8]

I have used DHL a number of times and have been real impressed. I shipped a skid plate (stock Zuk gas tank skidplate) with a sticker on it and nothing else, and about halfway to the destination, the sticker was scratched off in a truck or plane or rabid dog, whatever. They called me and I gave them the address, and it was delivered the day it was supposed to, even with the delay. I have been real impressed with them.

I just had a skid plate hitch made and is bieng shipped to me through the snowstorm. DHL is sending it, so we'll see how they fair.

[lennyv]

I don't remember if I posted this or not, but I finally got my case. UPS found it in Sacramento on the day it was scheduled to be delivered to, then shipped it to a warehouse in Salt Lake City.

[JeepManEd]

really makes you wonder how much gets taken by the employees....tell me how a grill for a gladiator I sold on ebay for $300 packaged good just disappears....I don't think there's a huge barn full of lost UPS packages, and I wonder how they can lose a set of flat top knuckles packaged with heafty wrap and no oil to spill....just gone...vanished....poof....hmmmm?

[BKinzey]

A tip for shipping.

Lots of companies use the improperly packaged excuse when they smash your stuff. Don't accept that answer. Ask if it was improperly packaged why did you accept it? If you decide to take them to court you'll win with that question:flipoff2:

[carnuck]

I've had both good and bad with UPS (seems to depend on the destination) I've shipped Jeep parts all over the world (probably 1/2 my '84 Grand Wagoneer went to OZ and NZ) and it seems certain destinations have problems.
I WON'T ship UPS to my friend's shop in NJ again. I sent an immaculate Grand Wagoneer tailgate in a crate, and it disappeared for 3 weeks, then arrived on my front lawn sans crate (I caught the driver as he was pulling away then called UPS) It had a forklift rammed through it (busting the glass) and dual wheel tracks across it (so much for it being labeled fragile)
Turned out it made it all the way to the shop, then the driver (who had an issue with them before. Rather than use a handtruck on a previous delivery, he dragged a bust of Leonardo Da Vinci across the the street and left it sitting on the curb! In the process he did $50,000 more damage to the $1.5 Mil statue) decided to back over it, and took it back to the NJ depot, where he or someone else unloaded it with the forklift (glass was found at the depot matching the glass from the tailgate. The driver tried to claim it was leaking glass already so he took it back to the depot sans crate)
It took almost 3 months for them to pay out and the BUM in NJ is STILL working for the "company". I think his name is Luigi or sumthin. Fuhgedaboudit!

I shipped someone on here a Dodge NV241 DHD tcase and between my packing (I take photos as I pack stuff) and it's arrival it magically transformed from a 29 spline to 23 spline! If it had been 23 spline, it would've gone into my '73 J4000 tow rig with a 727!

Oh yeah! I sent my steering knuckle to Colorado K5 to have it drilled and get high steer arms in '01 to ready my truck for the FSJ invasion in '02. They shipped me my knuckle back and it disappeared until 2 days before I was to go! I ended up converting my '86 Comanche to 4x4, lifting it 3" and taking that instead. (we did it the day before the trip, so we left without even test trying the 4x4)

[Wilson]

If you have an account and get different $$ for the same stuff, you likely got caught by the auditor.

[Yota8]

[QUOTE=1967K10;6432469] Anyone use DHL? QUOTE]


My mother was sending me down some of my old guitars from Washington, and when the finnaly arived to my house (3 weeks later :mad3: ) The fawking neck; on the one my grandpa gave me for my birthday; was snaped! Oh yah, i was pissed, so i called them up and they said they would have someone come out and check out the box to see if it was packaged right... well that would be nice if they told me that before i tore open the box just to get the guitars out :flipoff:

[PaintedRat]

I've had trouble the last two times I used DHL. I think the problems both times were at the local dock. Second time was parts shipped in an aluminum rifle case. They smashed that one up good. Looks like they hit it with the forklift. It was hit from both ends, and bent in the middle. Most of the parts survived. DHL tried claiming the package was damaged when picked up. I had to use a prybar to break the smashed locks open, so I don't expect it started out that way.

[jeffro]

.... but why should we pay extra for a service I am already paying for TO GET THE PACKAGE DELIVERED....

Seems like this thread answered the question.

I shipped a dual case last week and the UPS store asked, "Is there a declared value over $100?" I said "yes, $1050". Had I said "no" it would have been my fault. Did UPS fail to ask if there was a declared value over $100? Did you decline the insurance without consulting the buyer? UPS offers insurance for a reason.

[Yota8]

Oh yah... that reminds me, my mom said that she put the insurance on them, for 1000.00 and when i got it, they declined giving me money back because they blammed it on the box, the box wasnt even that bad though, untill i tore it up haha. Im not as butt hurt about it as i was, the neck can be fixed, but the fact is, i got it from my grandpa, and he trusted me to take care of it.

[ATXBIRDman]

I'm having a similar problem as we speak. I had problems with my atlas2 and took it to 4wheel parts to ship it back to be looked at. Figured they been there and done that so they'd ship it right. Well the transfer case was lost somewhere in Cali. It shipped from texas. Ups said they'll only comp. 100 for the case and 48 for the shipping. The reason is that 4wheel parts didnt declare a value on the package. From talking to both 4 wheel and Ups I feel that it should be 4wheel's responsiblity to replace the case or pay me for it. Anyone see a problem with that conclusion?

[lennyv]

I agree. These companies that are selling parts over the internet are making plenty of money and ought to know better than to ship something without insuring it - I'm sure their building is insured.

[ATXBIRDman]

Not sure if anyone could tell me for sure or not but is 4wheel parts legally responsible for the replacement or compensation of my transfercase? I just want to be sure that if all else fails and they try and wesel out of it I can possibly take them to court. Hopefully i won't have to but i'm getting the feeling that their gonna try and walk away with out doing anything about my 2500 dollar part.

[woodzracer]

I have always had good luck with Fed ex although I have to say in general they all suck in one form or another. Biggest thing that gets me is my house sits facing one street but my address and mail box are on the side of the house. Even though I put a big sign in the window of my garage door that says " DO NOT LEAVE PACKAGES AT THIS DOOR " Damn if every one of them does it. I guess reading really isn't all that fundemental!!!

[bayouhazard]

If they drop it off and need you to sign for it, wait and inspect the package first. Don't sign for it and they will return it to the shipper. Once you sign for it it's your baby and much harder to make a claim. Let it go back to the shipper and they can make a claim.

[ATXBIRDman]

Still working on my claim for my Atlas. I'm trying to work with ups to fix it myself since 4 wheel parts is doing very little. I want my money and I hate waiting for 4wheel to do something about it. I've faxed all the paper work they want including the original invoice from advanced and from what I've been told over the phone the next step is the check. I guess I'll wait and see what the check looks like. Hopefully it's for the full amount. I have a feeling it wont but I'll just keep calling and chewing ass till i get all my money.

[toastmn]

really makes you wonder how much gets taken by the employees....tell me how a grill for a gladiator I sold on ebay for $300 packaged good just disappears....I don't think there's a huge barn full of lost UPS packages, and I wonder how they can lose a set of flat top knuckles packaged with heafty wrap and no oil to spill....just gone...vanished....poof....hmmmm?
Actually, there is a huge warehouse of Lost UPS items....I believe they have an annual auction in Colorado. You dont get to know what is in the semi-trailer, but you bid on the whole damn thing, and hope you get some goodies. In the industry, its called overgoods.

[REDDMANIAC]

Not sure if anyone could tell me for sure or not but is 4wheel parts legally responsible for the replacement or compensation of my transfercase? I just want to be sure that if all else fails and they try and wesel out of it I can possibly take them to court. Hopefully i won't have to but i'm getting the feeling that their gonna try and walk away with out doing anything about my 2500 dollar part.

I would pursue it using the receipt and shipping invoice, you have to have something to prove to them its value to request reimbursement. Even tho you were not the shipper, this should work.

[dcg9381]

Its not the sellers fault. You should have payed the extra 10 bucks for insurance.

It's the sellers responsiblity to get to your door in one piece. If you declined insurance, that's different.

As you can't do anything with the insurance claim, the seller should refund your money. It's not you package until it arrives at your door undamaged.


For those that say otherwise - are you willing to order something from JEGs and then say "oh well" when it doesnt arrive?

[actionpaintball]

The one thing that I believe (read=my strong opinion) is that a seller ships EVERYTHING 100% insured unless specifically stated that insurance is extra. It only costs a few bucks to insure something for a few hundred dollars (usually). I always include full insurance with EVERYTHING through UPS.

[Pto]

Well, I just learned that UPS adds a day on top of the day they get the item to ship- so by me paying $45 more for "UPS 3 day delivery" on my order Monday- which was sent to UPS Tues- they got it and marked it as Weds- and its current status is "on time" and ready to be delievered. . . ..

MONDAY!

I could have just used UPS ground fer like $12 instead of dropping 60, AND loosing a weekend of building-

Effin crooks.

[ih4x4]

Well, I just learned that UPS adds a day on top of the day they get the item to ship- so by me paying $45 more for "UPS 3 day delivery" on my order Monday- which was sent to UPS Tues- they got it and marked it as Weds- and its current status is "on time" and ready to be delievered. . . ..

MONDAY!

I could have just used UPS ground fer like $12 instead of dropping 60, AND loosing a weekend of building-

Effin crooks.

at work we ship everything ups ground and for the most part it arrives to our customers within 150 or so miles of us the next day, but if you pay for 3 day they will take 3 days to deliver the item and its the same with 2 day,

[Nate C]

Thanks Al.
I'm going to head over the UPS distribution center this morning with the tracking info and this in hand.

http://www.ups.com/content/us/en/resources/service/claims/hlp/damage_process.html

YES, I'd be down there talking to the manager and then his manager, etc. until they pull their head out.

UPS used to be good, fast, and reliable, but now they have lost several of my packages and been very slow on several...usually they arrive half smashed and sometimes part of my stuff fell out when they smashed the box. :mad3: United Package Smashers in my book.

I sold the transfer case to lenny.
I talked to UPS again this morning. They said they are not even going to reimburse me the 100 dollars because of poor packaging. I politley told them that was not acceptable. I wanted to see the box. They are re-opening the case. I should hear from them today or tomorrow. The way it stands now the most we can be compensated is 100 bucks they won"t even reimburse shipping. It cost me 81.66 to ship so I made 193.34 off deal. I packaged the case in a double wall 2000 per square inch breaking strength box. I wrapped the case in 3 inches of bubble wrap then wrapped numerous times with shrinkwrap I then put in box surrounded with foam that expands around package I went 1 step futher and wrapped box with 1 whole roll of duct tape. I put 4 heavy stickers on each side of the box. OK package shipped from va to ca.It was on truck for delivery and got lost? WTF I did my part and the buyer did his part. The only party that did not was ups. How the f_ _ k do you loose a 87 pound transfer case on your truck BULLSHIT. Now the guy has to go the trouble of finding another case and I am out of the money yes we should of purchased extra insurrance but why should we pay extra for a service I am already paying for TO GET THE PACKAGE DELIVERED. I am really sorry it worked out this way but out of my hands.

W0W you pack like I do, always want it to get there in good condition. Yeah how do you lose the 87 pound tcase off the final delivery truck??? Sounds like the UPS driver needs to be cross examined by his supervisor. UPS should at least refund the shipping price and cover the $100 insurance...unfortunately this is why I always ship with insurance...if the buyer doesn't want it then they can buy from somebody else...I don't want them to lose out and I'm not going to put my $$$ on the line to trust the shipper. USPS is even worse...lost even more parts through them and they are too lazy to even know what investigate means...I had to tell them to investigate...and they report to nobody what they find.

[suprzuk]

I had a head for a TBI 350 shipped to me overnight air UPS........

It shipped from Philly PA to the lower part of NY.

Tracking went like this........

Philly to Scranton NJ
Redirected back to Philly (added a day to the shipping here )
Flown air to Albany, NY
Then ground to Kingston, NY and out on the truck

The kicker is that about 3 hours after the package hit Scranton there was a ground truck that left for Kingston, NY :mad3:

I guess we paid for air so it had to fly. :rolleyes:

[actionpaintball]

Ever see the movie Meet Joe Black

UPS does deny almost all first claims if they can. I have never had a second claim denied.

[kab5437]

i hate ups. a while back i sold a dana 300 and shipped it ups. 80 something dollars to ship from west to east coast, what i expected, they said about a dollar a pound up to like 100 or something, then you had to ship it freight. the other day, i went to ship a 25 lb fuel cell - 5 lbs of which was packaging penuts and the box. they wanted to charge 85 dollars to ship it. they claimed that it wasnt weight that determined the shipping cost this time, but rather the size of the box, which wasnt that big - and the guy at ups store even tried to get a much bigger box than needed, claiming that it would protect my cell better, what a fawking tool. well, i went to fedex that night, and they kindly shipped the box ground for about 35 dollars. so FAWK ups

[Jbirdman13]

Ever see the movie Meet Joe Black

UPS does deny almost all first claims if they can. I have never had a second claim denied.

Is that right? Can you tell me your experiences with this. I'm still trying to get someone to fix my Atlas problem. UPS won't talk to me anymore because I'm the third party and 4 wheel keeps beating around the bush. I keep calling 4wheel and getting put on hold for 15 mins then leave a message for the manager to call back but he never does. I haven't had time to swing up there during the week and the manager isn't their most weekends. This has become a major PITA.