To all who have had issues or problems with Sway A Way, be aware that we are making changes to personnel and processes to eliminate problems of the past. Mr. Skipper has put the nessecary people in place so that your complaints and that of others not listed here are addressed. I, Dave Boutwell, have recently been hired as the company's Director of Sales and Marketing and I have been making changes to procedures in order to help deliver orders quickly and correctly. This has caused those people looking for free products to wait. Frustrating as it may be, these shipments are not being ignored but merely put off till those people who need to bolt on equipment has been satisfied. For Sway A Way to ignore anyone would be business suicide and that is obviously not the goal, but with the season beginning and after a horable 2001 last quarter and a dismal first quarter of 2002. Sway A Way had trouble catching up to an enormous amount of orders in the second quarter. Sway A Way was started by a man who wanted to offer a quality part for a fair price, this lead to success and growth. Growth causes growing pains and changes that need to be made, unfortunately these changes haven't come as quickly as we would have hoped. Remember, Sway A Way is a quality American company made with quality American parts by Quality Americans. :usa: We are devoted to handling your issues and supporting our dealers and distributors, this means that some will not be happy with the answers they recieve, but we are not choosing between the big and little guys. Remember Sway A Way is assecible by email, phone, fax and in person at most shows and big races.

Thanks for your understanding!

Dave Boutwell
Director of Sales and Marketing

:beer: :beer:

Good luck getting everything sorted out. Someday I hope I can afford some of your shocks (I'm a poor guy) and when I can I'll be hoping for speedy service ;)

Way to step up and let us know the deal.

Originally posted by Swayaway
To all who have had issues or problems with Sway A Way, be aware that we are making changes to personnel and processes to eliminate problems of the past. Mr. Skipper has put the nessecary people in place so that your complaints and that of others not listed here are addressed. I, Dave Boutwell, have recently been hired as the company's Director of Sales and Marketing and I have been making changes to procedures in order to help deliver orders quickly and correctly. This has caused those people looking for free products to wait. Frustrating as it may be, these shipments are not being ignored but merely put off till those people who need to bolt on equipment has been satisfied. For Sway A Way to ignore anyone would be business suicide and that is obviously not the goal, but with the season beginning and after a horable 2001 last quarter and a dismal first quarter of 2002. Sway A Way had trouble catching up to an enormous amount of orders in the second quarter. Sway A Way was started by a man who wanted to offer a quality part for a fair price, this lead to success and growth. Growth causes growing pains and changes that need to be made, unfortunately these changes haven't come as quickly as we would have hoped. Remember, Sway A Way is a quality American company made with quality American parts by Quality Americans. :usa: We are devoted to handling your issues and supporting our dealers and distributors, this means that some will not be happy with the answers they recieve, but we are not choosing between the big and little guys. Remember Sway A Way is assecible by email, phone, fax and in person at most shows and big races.

Thanks for your understanding!

Dave Boutwell
Director of Sales and Marketing

Thanks for the response Dave. If you have any questions please call me @ 916-870-8967. So we are clear I just wasnt waiting for free parts, I was going to do a full "Product Review" of the Big Bore shock and place the review on the POR main page. I think this shock will be a great product, best of luck.

http://www.azchatfield.net/comebacks/thumb.asp?W=640&F=Reply.jpg

this should be under UgetIt's post...

but oh well.

I know all about company's with growing pains and business changing by quarter, I live with it every day.

Best of luck with your efforts. It will be a "coon's age" before I need any more bitchin shocks (have what I need for current setup) but before I buy maybe I will have heard some good things about your turn around on customer service and I will want to buy from you. I know you are among the best on coilovers, and way beyond "good enough" for most of us. In that case it comes down to price and service. I can live with your prices, but I think you can see from the other post that your service needs some attention.

Good to hear a company is responding to their customer's needs. I always respect a company that gets a rep posting on here to address issues (and we have all seen it plenty of times).

Mike

Geez you mean you want to do business with the little peons now? I thought you were for the "racers" and the little guys got shoved to the back of the list, waiting months for products which had been paid for to ship...

I suppose loses of revenue will change one's mind...

Sorry to sound so bitter, but several of my friends had very bad experiences with you guys recently.

Well I just got my new SAW's today. I dont know how long it will take too incorporate the new procedure changes, but it hasn't happened yet. I dealt with Dave Boutwell personally and he did the same things that have already been complaints. I was told repeatedly that mine were on the way. Although it did not take me 3 months, it did take 1 1/2. Would not have been bad but I was told 3-4. I do believe that the SAW's are of the highest quality otherwise I would not have spent over 2000 on the them. But there customer service still lacks a little. I do hope things are sorted out as I would like to do further business in the future. But not if it goes like this last time.

Travis

I hope you get things worked out I hope to order in the next few weeks.

Thanks for the heads up. I've been told mine shipped today, so I hope that I see them by Thursday. I want to get another pair for the rear, but I hope it only takes 2-3 weeks this time. Thanks.

Well Dave from Sway-Away hasnt called me yet???? I deleted my original post because he replyed to this one. I even left him a voicemail yesterday and have got no response. Seems like things are the same:rolleyes:

Originally posted by UGET IT
Well Dave from Sway-Away hasnt called me yet???? I deleted my original post because he replyed to this one. I even left him a voicemail yesterday and have got no response. Seems like things are the same:rolleyes:

Man, I took a lot of time typing my smear in the last post too.... shoulda kept it. Hopefully, for the best of the sport, the company will do a turn around, otherwise they will go down as yet another in history that had a good product but couldn't cut it in the market

thanks for the info Dave. fyi i was recently in the market for shocks and was told 6 weeks for sway a ways. i got my kings via ups in 7 days. you guys have your work cut out for you.

I ordered and received my SAW's in about 10 days from Kascar. Avalanche had the business but they couldn't deliver. Kascar had them in stock, and shipped out promptly.

I ordered the Coils from Avalanche, and they dropped shipped them direct from SAW. It took about 7 days beyond the initial quote to ship, but I received them in about two weeks. Curtis at Avalanche did a good job over the phone. I had no direct dealings with SAW.

This all happened within the last month.


Tim.

yep, crawling82 ordered his from baja concepts they said swayaway would have them shipped within three weeks it's know been 6 weeks still no coil's. We figure at least 2 more weeks. Should have gone with kings or fox live and learn. We talked to this new guy at sway last week he said they would be shipped on monday we called agian today(wed) we dont have all the parts so we cant shipp them tell tuesday because of the three day weekend. :mad3: :mad3: :mad3:

Originally posted by Swayaway
To all who have had issues or problems with Sway A Way, be aware that we are making changes to personnel and processes to eliminate problems of the past. Mr. Skipper has put the nessecary people in place so that your complaints and that of others not listed here are addressed. I, Dave Boutwell, have recently been hired as the company's Director of Sales and Marketing and I have been making changes to procedures in order to help deliver orders quickly and correctly. This has caused those people looking for free products to wait. Frustrating as it may be, these shipments are not being ignored but merely put off till those people who need to bolt on equipment has been satisfied. For Sway A Way to ignore anyone would be business suicide and that is obviously not the goal, but with the season beginning and after a horable 2001 last quarter and a dismal first quarter of 2002. Sway A Way had trouble catching up to an enormous amount of orders in the second quarter. Sway A Way was started by a man who wanted to offer a quality part for a fair price, this lead to success and growth. Growth causes growing pains and changes that need to be made, unfortunately these changes haven't come as quickly as we would have hoped. Remember, Sway A Way is a quality American company made with quality American parts by Quality Americans. :usa: We are devoted to handling your issues and supporting our dealers and distributors, this means that some will not be happy with the answers they recieve, but we are not choosing between the big and little guys. Remember Sway A Way is assecible by email, phone, fax and in person at most shows and big races.

Thanks for your understanding!

Dave Boutwell
Director of Sales and Marketing


You can see that the large majority of your average customer is very dissatisfied with the service. If you can't provide a product for someone in the time you said, but can provide infinitly for your desert racers and such then my guess is that the product promised to the little guy is actually being used by the big guy. Your loseing thousands of dollars in potential sales and future customers because of shitty service. Me personally, i will never buy SAW because i was dicked around for so long. I finally gave up and got me some Bilsteins. Took them two days. That my friend is customer service.

WOW!!

Built a bug over 13 years ago. Same crap different decade.

After reading all this, when I'm in the market for coilovers I won't even bother with swayaway. How do you like your King's camo??