A couple of weeks ago we ordered a set of wheels from rockstomper. We ordered black modular style wheels and when they came in they were white wagon wheel style. I called them just to see if they would refund the 25 bucks its going to cost to get them sand blasted so that when I paint over them and they get scratched they wont have white shining through. Doesnt even bother me that they are the wagon wheel style but they said there was nothing that they could do and that was the only color they could get them in. I wish they had told me that ahead of time like when I ordered them instead of promising me black and just sending whatever they had. The wheels themselves seem to be great structurally and I am sure they will work great but I think there customer service needs some work!!:mad: :mad3:

That sucks that the wheels are screwed up. But Scott is a really nice guy, and from what I heard, and dealt with he has outstanding customer service. I am interested in what he has to say.....

Seems like you are pretty worried about making your rig real purty:rolleyes: How hard will it be to retouch the rim black? All the scratches I have seen in steel rims go down to the metal.....

you ordered wheels from Rockstomper? Why?

Originally posted by HighHooder
you ordered wheels from Rockstomper? Why?

Probably had 'em do the beadlock install in house.

Originally posted by LAME
All the scratches I have seen in steel rims go down to the metal.....

No shit

Well sence you brought it up,I ordered a ram assist about two weeks befor memorial day so that i might get it on befor the big weekend.I dident get it till the Tue. after:( When i did get it the ram was set up for something els).could not use it for steering?(without having to modify it)when i called to talk to scott he seemed very helpfull,and said that those were the old style and would send me the "new"ones he is courently selling(with a hyme joint on one end),he added that i could hang on to the one i had untill the new one showed up in about a week(so i could use the same box to sent the old one back).I called Monday again to see where it was at,but had to leave a message(after bussiness hours).I still have not receved a call back or the correct ram:mad3:

I thought i would tough it out and not bring it up on the board,but when i saw someone els is having problems with customer service i figured you all should know.

Im hoping that it just got lost in the mail or something but i am a little concerned

THey are actually wheels for my truck that is why I just ordered them because I will not be there this summer to put them together so I just ordered them already done...but am not happy that they didn't have the correct info on the website and didn't bother to mention it on the phone either. :mad3:

'k, since I'm already the A-hole... there's always two sides to every story.

Aaron quoted you wheels with beadlocks. Standard backspacing, econo wheels. No mention of color or style preference, just that they were to be econo wheels (that means whitespoke wagon wheels) at 5x4.5. So we ordered in the wheels. If they were to be something different, (1) it wasn't noted on the order, possibly our fault, and (2) it wasn't quoted/priced as being anything over standard wheels.

The wheels arrived. You called. You asked to change the bolt pattern (after the wheels were already here) to 5x5.5, because of changing axles. I opted to just quietly say "I'll sell 'em to somebody someday" and ordered in another set of wheels. The set of 5x4.5 wheels are still here. I'll sell 'em someday.

We shipped 'em, exactly as the order is written, charged you for econo wheels with beadlocks and button head bolts, and now we're in the wrong.

As far as color goes, there's not a lot we can do about it--again, there was no note about color on there, and my guess is, if it was mentioned at all, Aaron probably said that we couldn't paint them anyway--he doesn't remember the order specifically.

So, bottom line, I'm sorry they're the wrong color, but there's not a whole lot we can do about that. They are exactly what was ordered--black modular wheels (I just checked) would've been $15 apiece more expensive.

Originally posted by ROCKTACO
Im hoping that it just got lost in the mail or something but i am a little concerned

Rocktaco, give me a call--I just got back into town from NJ (had family issues to deal with) and there's a small assortment of "ready to go" UPS claims--we had a few things that were destroyed in the last week or two, and that's probably one of 'em. I'll have to call-tag the old style one and retrofit it, because we're now out of rams and they're backordered. :(

I am sure that it was just a misunderstanding or that whoever took the order might not have understood what I was asking for and that is ok because sh*t happens I do appreciate that you switched the wheels and they are good wheels, it just sucks when something doesn't turn out the way you wanted it to!

Originally posted by jeeper111
A couple of weeks ago we ordered a set of wheels from rockstomper. We ordered black modular style wheels and when they came in they were white wagon wheel style. I called them just to see if they would refund the 25 bucks its going to cost to get them sand blasted so that when I paint over them and they get scratched they wont have white shining through. Doesnt even bother me that they are the wagon wheel style but they said there was nothing that they could do and that was the only color they could get them in. I wish they had told me that ahead of time like when I ordered them instead of promising me black and just sending whatever they had. The wheels themselves seem to be great structurally and I am sure they will work great but I think there customer service needs some work!!:mad: :mad3:

you are a clown. just paint them black. when i had painted steel wheels i had to debur and repaint them after every trip. it is a constant maintance thing anyhow so i don't see how a nice white powder coat primmer is gonna hurt anythig.

I like my jeep to look nice so I like to do things right the first time not just half a$$...I wheel my truck hard but that doesn't mean that I dont' give consideration to the way that it looks...I dont want my truck to look like some hillbilly rig with flaking off paint and discengrated parts hanging off of it...that's not my style.:flipoff2:

Originally posted by AKJeepGirl
I dont want my truck to look like some hillbilly rig with flaking off paint and discengrated parts hanging off of it.

The white paint that's on there is a single-coat white--I've painted over the same stuff, on several occasions, before we moved into the shop we're in now. As long as it's clean before it's sprayed, and you use a quality paint (honestly, I use Rustoleum Industrial on my own truck) not the $1/can stuff, it actually is very durable. Unfortunately, we're in a county now where we have to have a full-on spray booth (which we can't afford $$$, let alone space) in order to paint stuff.

We routinely have more trouble with paint sticking to formerly totally raw wheels, than to pre-painted ones, because the raw wheels aren't prepped at all--at least the prepainted ones have *something* on there for paint to stick to.

so rockstomper sucks up the wheel change because you change axles after the order, and now youre complaining about the color???:flipoff2: :flipoff2:

Originally posted by Booger Weldz
so rockstomper sucks up the wheel change because you change axles after the order, and now youre complaining about the color???:flipoff2: :flipoff2:

Yup, I'm trying to be nice, but only a jackass would have posted this, knowing he would be made to look the fool.........he allready ate a set of wheels, and you want $25? Small guys go out of buss with eating orders like he did with you, he shouldn't have done that, eat the 1st set for you.:mad: you are to nice there Scott;)

Try the Krylon semi-flat black. Tough as nails and easy to touch up. Bonus: When a neighbor asks who painted them thar' purty wheels, you can say you did it yourself.
Dion

Its nice to see the board rally around a shop for a change. It seems liek there are allot of people on this board that have nothing better to do but slam businesses. One person has a bad experience (maybe) gets bad press. As a business owner if I understand that there are people out there you cannot make happy no matter what you do. And its those people that piss and moan about shops on the board. Its demoralizing to the honest hardworking business owner out there. And while I am on a rant here- when some lists something for sale here, why do people reply to the add by saying "Oh not a bad price but XYZ has it for $1.50 less!" If your not interested in buying it then dont post a reply!

Now I feel better

Thank You

No shit! Scott has the best customer service I have ever seen. I am known by friends as the guy who never gets what he orders sent correctly or on time, and when they usually do, it breaks soon after.

Now with the rockstomper products I ordered, he gave me a GREAT price, and even modified my pitman arm for free to match a non rover style drag link end. Talk about service! I am suer it took some time sourcing a high strength end and findoing out taper, etc. Not to mention the tooling time. I look forward to meeting him, doing more business with him, and possibly wheeling with him when I move to Colorado Springs. Thanks for the GREAT service rockstomper!

Way

I agree with all those defending Scott here. I had nothing but great service from him. When i got my wheels they were unpainted, which i found out is how US wheels ships em, and i really didn't care, how hard is it to spray paint something. i had some small issues with my steering links, mostly due to my funky isuzu/jeep setup and scott spent over 45 min on the phone with me discussing how to fix it, sourcing different TRE P/Ns and even offered to re-do the link that was too long. In the end all it took was some WD-40, a chop saw and a little elbow grease and it was perfect. I'll be happy to order from Scott again, hes a great guy. go get some rattle cans and stop whining.

Dallas

If you guys want a good paint job that will not Chip and flake, go get yourselves some Hemmerite paint. I Painted my wqhole truck with this stuff, and it KICKS ASS!!!

Dimitri

Originally posted by StinkBug
go get some rattle cans and stop whining.

Dallas


Ding! Ding! Ding! Good call...

Originally posted by lowrider
Its nice to see the board rally around a shop for a change. It seems liek there are allot of people on this board that have nothing better to do but slam businesses. One person has a bad experience (maybe) gets bad press. As a business owner if I understand that there are people out there you cannot make happy no matter what you do. And its those people that piss and moan about shops on the board. Its demoralizing to the honest hardworking business owner out there. And while I am on a rant here- when some lists something for sale here, why do people reply to the add by saying "Oh not a bad price but XYZ has it for $1.50 less!" If your not interested in buying it then dont post a reply!

Now I feel better

Thank You

We only do whats right.
There are a few older thread where places came one here to defrend them selfs and look like even a bigger as (TAP) and others that make the buyer look like an ass (randy's)

The people hat jump on a company are sheep, wait till both sides of the story are told, then make the call, is the correct way. THis is the way most of the PBB vetrans do it

To tell you the truth your peoples idea of good service is pretty shitty. I understand that he ate the wheels but they hadn't shipped yet and my sisters credit card hadn't been charged yet so they weren't even ours yet. I am not saying that he makes a bad product, I think the wheels are well built but I think for the kind of money that you end up paying for these 4x4 parts, you should get the item that you want. Its not like you can get these at walmart for 5.95 a piece and if you get the wrong ones no big deal. I am not even saying that it is scotts fault. I have had long talks with him about all kinds of stuff but someone there took our order wrong and to call and get "We have no control over what we send you" Is shitty service!! I dont care if you all want to suck scotts dick all day long. That is shitty service no matter who you get it from. But never mind I said anything! It will be just one more part that comes in that is not what I wanted and I will spend another f*#cking saturday fixing it. You people may enjoy re-painting your wheels every weekend but I have other more important shit to do so I dont want them showing white after I take them wheeling. I had a set of MRTs before that showed orange all the time because they came powdercoated and I just painted over them. Not going to do that with these wheels. So it ends as Scott eats the other wheels and I eat the sandblasting. Whatever!:mad3: :flipoff2: :rolleyes:

Originally posted by jeeper111
To tell you the truth your peoples idea of good service is pretty shitty. I understand that he ate the wheels but they hadn't shipped yet and my sisters credit card hadn't been charged yet so they weren't even ours yet. :

WTF,

HELLO! you ordered like that?
Next time scott will just charge you the money before the wheels are made and when you want to change the bolt pateren on , get this, A CUSTOM WHEEL, he will tell you to fuck off and send you the 5 on 4.5 ones that you orderd

Originally posted by welndmn


WTF,

HELLO! you ordered like that?
Next time scott will just charge you the money before the wheels are made and when you want to change the bolt pateren on , get this, A CUSTOM WHEEL, he will tell you to fuck off and send you the 5 on 4.5 ones that you orderd

Very well put...I read that and just thought WTF? He just don't "get it" thinks when we stand up to a good business we are just "sucking Scott's cock" nice reply hu?

Why dont you listen to what you are saying numb nuts. A CUSTOM WHEEL as in exactly what you want. not as in whatever the f*#k they send you! Keep sucking!

If you got beadlocks, what in the hell are you doing that is going to scratch the wheel anyways?? I can understand the ring getting scratched, but that was probably unpainted, so you already have to paint it.

Scotts a big boy he can stand up for himself. I am not quite sure why all of you people take this so personally. This is business and it happens to be scotts business. Besides I dont even have a problem with scott. I think he is a nice guy. I have a problem with his business and with whoever failed to mention all of this till they were sitting in my kitchen! This is not a personal attack on scott and I sure as hell didnt mean to stir up the Scott fan club. If I have a bad experience I post it. If I have a good experience I post it. Thats how it works.

I'm trying to figure out how you think you have a right to be mad. :confused: If I had ordered a brand new F-150 extended cab, the dealer got it in stock, and I called in an told them I wanted an extended cab instead, what do you think they'd tell me?

And if I had assumed it would show up in silver, but hadn't specified that I wanted silver, would I have any right to be mad a the dealer for giving me the blue one they had on the lot?

Yes I did specify the color and we were more than willing to pay for that color. We also wanted the modular style wheel. The order got fawked up. That is the point. scott even said that it could have been screwed up. Why dont you read before you write.

why doesn't everyone step away from their keyboard and have a:beer: :beer: or two...then come back and look at this objectively... You shoulda ordered TR or Champion beadlocks and this is what you get for being cheap :flipoff2: :flipoff2:

I believe you may be right there. That makes more sense than anything else I have heard on here. :beer: Having one now.

We take it personal because he has already said that it may have been his fault, but you won't stop talking shit until someone agrees with you. But in the end you didn't pay for what you wanted, you paid for what you got. Sounds fair. He has admitted it may be his fault, why won't you admit it may be your fault as well?

Dude, they're wheels. Right there with the axles for the items that get the most beat up. Get some paint and get over it. Hell, when I've seen wheels in Scott's shop almost if not all of them were unpainted, and like he said the painted wheels are easiest to get paint to stick to.
BTW, you're just digging yourself a hole here.
Most anybody on this board who has dealt with Scott is not likely to change his/her mind because you changed your order and got the wrong colored wheels in the end.

edit: you need to add two letters to your avatar. Pain in the ass Jeep(er)

Originally posted by jeeper111
Why dont you listen to what you are saying numb nuts. A CUSTOM WHEEL as in exactly what you want. not as in whatever the f*#k they send you! Keep sucking!

Your not understanding,
You ORDERED 5 on 4.5 wheels, he changed them as a favor to you, now he is stuck them
I myself have never bought anything from him, but i know who's the jackass here, guess what, he is the on e on here crying on this BBS

YOU my friend are a waste of space

I don't want to strach my beadlocks, go run street locks, thats what you really want.
You want that "hard core" look but don't want to have to deal with it

Dude, they're wheels. Right there with the axles for the items that get the most beat up. Get some paint and get over it. Hell, when I've seen wheels in Scott's shop almost if not all of them were unpainted, and like he said the painted wheels are easiest to get paint to stick to.
BTW, you're just digging yourself a hole here.
Most anybody on this board who has dealt with Scott is not likely to change his/her mind because you changed your order and got the wrong colored wheels in the end.

All I am saying is maybe he should look into the wheel ordering procedure. That is all. It is his business if he decides to or not. I am just saying that "We have no control over what we send you" may not be the best business strategy. I dont know though. I am not a business major.:rolleyes:

Originally posted by jeeper111
You people may enjoy re-painting your wheels every weekend but I have other more important shit to do so I dont want them showing white after I take them wheeling. I had a set of MRTs before that showed orange all the time because they came powdercoated and I just painted over them. Not going to do that with these wheels. Whatever!:mad3: :flipoff2: :rolleyes:

You don't wheel. JU has great info on keeping your ride looking pimp. You are coming off as a spoiled brat throwing a temper tantrum, maybe to get attention, or you think somehow you will get respect because of this.

The reason we are "sucking Scott's dick" is becuase it seems like the best shops right now are the little guys. They are innovative, friendly, and usually fun guys to wheel with. Stupid things like this thread can really hurt these guys...for no good reason.If you had a justifiable gripe, people would sypathize with what happened, you are acting like a child.

everyone stop flaming for just one moment.....









































I have to get another :beer:

If you will go back to the begining of this post, you will see it is a suggestion on better customer service and that is all. As a matter of fact the wheels seem to be really high quality. I no longer expect anything from rockstomper. Just a suggestion.

Being a business owner for the last 23 years, I can tell you can't please all of the people all of the time...It just happened to be you this time.

Posting here to badmouth a company that seems to have a pretty good track record (from what I've seen here) is just duuuummmb.

Enjoy the flaming!

Well in my defense I did go to them first. It wasnt until after getting brushed off by whoever I talked to on the phone that I came here. I understand stuff not going right and ofcourse mistakes happen. But when you give a company a chance to at the very least say "sorry, there was a miscommunication"and all you get is "We have no control over what we send you so deal with it" then it is not exactly like I have started a bashing campain against them. I feel like I am justified in making this suggestion. I am not here saying that they are a horrible company, dont ever buy from them. The post wasnt titled "Dont Buy From Rockstomper" or anything like that. I am merely making a suggestion as to there attitude toward ordering issues. Thats all. I am sure that I will buy stuff from them in the future because they make all kinds of cool shit. I am just saying that they need to work on there customer service and that is all.

if you were just suggesting he look at the ordering process to prevent fuckups why didn't you just suggest it to HIM instead of posting on here and acting like a douche bag.

Dallas

What do you think I tried to do when I called.He is a business owner and is responsible for his employees. Thats how business works. Like I said, it isnt personal. It is business.:flipoff2:

Relax, Jeeper, it could be worse. you could have ordered from Stockton Wheels!!!!!

Originally posted by jeeper111
To tell you the truth your peoples idea of good service is pretty shitty. I understand that he ate the wheels but they hadn't shipped yet and my sisters credit card hadn't been charged yet so they weren't even ours yet. I am not saying that he makes a bad product, I think the wheels are well built but I think for the kind of money that you end up paying for these 4x4 parts, you should get the item that you want. Its not like you can get these at walmart for 5.95 a piece and if you get the wrong ones no big deal. I am not even saying that it is scotts fault. I have had long talks with him about all kinds of stuff but someone there took our order wrong and to call and get "We have no control over what we send you" Is shitty service!! I dont care if you all want to suck scotts dick all day long. That is shitty service no matter who you get it from. But never mind I said anything! It will be just one more part that comes in that is not what I wanted and I will spend another f*#cking saturday fixing it. You people may enjoy re-painting your wheels every weekend but I have other more important shit to do so I dont want them showing white after I take them wheeling. I had a set of MRTs before that showed orange all the time because they came powdercoated and I just painted over them. Not going to do that with these wheels. So it ends as Scott eats the other wheels and I eat the sandblasting. Whatever!:mad3: :flipoff2: :rolleyes:

Let me just summerize here:

"It will be just one more part that comes in that is not what I wanted and I will spend another f*#cking saturday fixing it. "

It sounds like your a moron... if all your parts come in not the way you want it. Maybe go to elementary school again and brush up on your communication skills.

Personal note - if you are concerned about scratches in your wheels... either A) learn how to drive, or B) go back to a poser board somewhere... Who gives a fawk if your wheel has a scratch in it? Oh wait.... are you that guy with the explorer that just figured out how to put the spare tire on the floor of his rig, you know... the one worried about mud getting hsi rig dirty. :rolleyes:

jeeper, you being in AK you obviously haven't been to Rockstomper and don't realize what you're dealing with. Scott has lots of good press that gives the illusion that he is running a big shop, however that good press is only because he is very skilled and great to deal with. In reality, his shop is not much more than a large garage where he works constantly with only the help of aaron, who is one of the more competent helpers in the business (anyone ever dealt with anyone other than clifton at avalanche :rolleyes: ). The fact that you changed your mid on the first set of wheels after you custom ordered them and he ate them is a HUGE favor to him. He does not deal in wheels, only offers them to be specially ordered in case someone like you wants complete beadlocks. Therefor, chances are that he will not move those wheels easily.

You also have to understand what Scott's business is about...parts that work! He is the wrong shop to go to if you want chrome bumpers and such. We understand that you did not get exactly what you wanted, but the problem is so fixable and miniscule that it is greatly overshadowed by scott's willingness to eat the first set of wheels. Also, we're all taking scott's side because we know for a fact that he does his best to make all of his customers happy.

-Steve

P.S. now you can chrome them like we know you always wanted :rolleyes: :flipoff2: :smokin:

There not even my wheels dip shit. Oh well, it was just a suggestion.It wasn't supposed to start world war III, just making a point. I dont care what you people say.If you order something, you should get what you ordered and if you dont, you should at least be able to go to who you oredered them from and get a better awnser than we have no control over what we send you. Maybe Scott could tell me who does have control over it and I will put up a post about them. I am done waisting energy on this bickering. All I have to say is in the first post. Read it if you want. If you dont like it tell someone else. Scott if you read this it was just a suggestion about business, nothing personal! :rolleyes:

Let me give you a free tech tip...you DO NOT want to sandblast those wheels. If you do, you will have to be extremely careful about prepping the raw steel, and you will have to use an expensive zinc rich self-etching primer first in order for any top coat to adhere well. Trust me - I have dome this a lot. Just rub 'em down with 220 grit to knock the gloss of and spray with whatever you choose. Also, it makes no sense that you are concerned about "the white showing through" and not about the steel showing through....if this happened before - it's because you didn't prep and paint properly.

Originally posted by jeeper111
There not even my wheels dip shit. Oh well, it was just a suggestion.It wasn't supposed to start world war III, just making a point. I dont care what you people say.If you order something, you should get what you ordered and if you dont, you should at least be able to go to who you oredered them from and get a better awnser than we have no control over what we send you. Maybe Scott could tell me who does have control over it and I will put up a post about them. I am done waisting energy on this bickering. All I have to say is in the first post. Read it if you want. If you dont like it tell someone else. Scott if you read this it was just a suggestion about business, nothing personal! :rolleyes:

all you have to do is click on the first post and DELETE this...jeez! some peoples kids:rasta:

Originally posted by jeeper111
There not even my wheels dip shit. Oh well, it was just a suggestion.It wasn't supposed to start world war III, just making a point. I dont care what you people say.If you order something, you should get what you ordered and if you dont, you should at least be able to go to who you oredered them from and get a better awnser than we have no control over what we send you. Maybe Scott could tell me who does have control over it and I will put up a post about them. I am done waisting energy on this bickering. All I have to say is in the first post. Read it if you want. If you dont like it tell someone else. Scott if you read this it was just a suggestion about business, nothing personal! :rolleyes:

Go Away. You have to be over the age of 2 to post here.

Originally posted by jeeper111
Scotts a big boy he can stand up for himself. I am not quite sure why all of you people take this so personally.

I take it personally when you bash a good vendor over one incident.

In the above story, you made a mistake and they made a mistake.

They ate one mistake, you eat one mistake....seems fair to me!

WTF is with people that have to jump on Pirate and bash vendors every time they don't get their way!

Dude, grow up and delete this childish thread.

You may think you are making a point, but you are really making an ass out of yourself.

Dang...

Scott I am sorry you had to read through all this. It's crazy what someone will do to slander your name. Even though I myself have never ordered from Scott, I have dropped by his shop a few times. The few times I had Scott had to be one of THE nicest 4x4 shop guys that I have ever dealt with! He doesn't brush you off as stupid no matter what you drive or might be building. Which is a rarity in this biz... That and Scott seems to help the customer any way possible everytime they order from him. Shoot he has even given me tech advice just by showing off one of the Rangers he is building.

Sorry bud but you have it wrong. You didn't call Scott up to work this out, you changed your mind halfway through an order, and now you went on here blasting your mouth off. All of these things will get you no-where. You need to learn some business bud. When talking on the phone making an order you should always try and fax an order that has specialty items on it like yours does. Plus if you read Rockstompers web page it says right on it "Due to the rising costs of compliance with EPA and OSHA regulations, we are unable to paint anything on-site." http://www.rockstomper.com/

It sucks that you didn't get what you wanted but at the same time it sounds like you didn't communicate what you wanted clearly enough. Also when you change your mind after ordering something you were lucky you were not charged a re-stocking fee of sorts. Most big places would've charged you 10% regaurdless of the circumstances.

Originally posted by wngrog


Dude, grow up and delete this childish thread.

You may think you are making a point, but you are really making an ass out of yourself.

Yeah man, that's the best advise I've heard yet. No doubt.
I havn't dealt with Rocksomper yet, I don't know Scott, but I saw him stand up to the plate and take his licks, now take yours......
Sorry Dude.
You could have been dealing with Avalanche. :eek:

Just my thought,
When I have ordered parts in the past and if it did not turn out like I wanted I would call as you did. If I felt the person on the phone was blowing smoke up my a$$ like you seem to think ("this is how they come deal with it") then I ask to speak with the owner!!!!!!! And if that gets me no were then I might complain about it. But what you did was called, cryed to us, then Scott had to mention that you changed the wheel bolt patern after you called ( you kind of left this out- oops) and he fixed that for you for free. And then you tell us " that he had not even charged your card yet (so what you are saying is that he did not charge you untill he shiped). Scott we have never talked and I have not yet bought any thing from you but please do me the favor and give me at least the same customer service you gave this person!!!

[i] I will spend another f*#cking saturday fixing it. [/B]

You awefully slow at painting 4 wheels...

you keep saying its nothing personal.... the post is titled problems with rockstomper.... sound like problems eith rock stomper to me.... i have nevber bought from him, but you are acting like a child..... grow up quit your bitchin and start braggin bout all you numerous mods you are alledgedly doin.....

This post became a personal attact at the point where 111 left out that he changed the order after the parts were received at Scott's.

this thread is so fucking :rainbow: Just buy some paint and tell your friend to shut the fuck up, we're tired of this nonsense thread:zzz:

I just notice this thread is missing something.

This is for jeeper111

Just afirming what has already been said, but I believe Scott to be a great guy who seems to build things and be the best and cheepest around. He seems to be in it to help out the little guys. I got my rock rod from him and even though it showed up the wrong size he was happy to take it back and send a new one ASAP. Shit happens, I know I have made a mistake before.

Scott, I just sent my box in to you and should be at your place thursday. How far are you out on the Ram's?

tell your friend to shut the fuck up

Are you referring to me??

If so, then kiss my ass! I don't think Lee is a whiny bitch, i KNOW he is a whiny bitch!!!!

And my point is AT LEAST he didn't have to deal with STOCKTON WHEEL!!!

If this is not referring to me, then nevermind...

I'm reading this thinking "what a dipsh!t."
First off, I have never ordered from Rockstomper, yet.
From what I have learned about Scott & his shop on this board, he has ALWAYS stepped up to the plate when people start bashing his company.
And yes, when you bash his company, you are bashing him.
From what I gather on this, 5 x 4.5 were ordered originally. Now, this makes me think that at that time, you MAY have ordered the black modular rims. You call back and change the order, and state that you want 5 x 5.5 rims. NO mention of black modular. The person taking the order says "OK" they are ordered. Could it be that they believed that when you CHANGED your order, you also changed the type of wheel you wanted?
Next company you order from I hope they charge your card for the parts, then when you change your mind, the tell you that they can't return the parts.

Finicky and indecisive customers like you, Jeeper111, are a shop owner's worst nightmare.
People like you still have that antique dime store notion that "The Customer Is Always Right!"
In fact from my quite formidable sales experience, nine times out of ten, the customer is usually wrong.
And it's weenies like you that force shop owners to enforce stricter return policies.
Shaddup, Stoopid! He should and could have made you eat that first set.

damn son, who slapped you dick in your watch pocket? you fairweather faggots that raise hell on the boards when something doesnt go your way (be it your fault or theirs) need to learn to contact the buisness you gave your money too directly not via a board. you look like a b*tch from my perspective after reading this post. scott, i wouldnt take this guys or his sisters money in the future; your prices are too good to have to deal with people like this on a regular basis.

Hunter

What I got from this thread is this...

Rockstomper has great customer service. Scott takes care of his customers, and goes the extra mile.

I was gonna order a hydro assist kit next month, and after reading this thread.... I still am :D

Originally posted by jeeper111
Why dont you listen to what you are saying numb nuts. A CUSTOM WHEEL as in exactly what you want. not as in whatever the f*#k they send you! Keep sucking!

(Havent gotten a chance to flame:D)

First off, I think this is a gay post made by a winney bitch. Obviously you are one of those assholes that it is better to not do business with at all since Scott is getting doublye screwed by you.

Also, dont get pissed off when you post something bitching about someone that has done good things for a lot fo us. Obviously your gonna loose in a popularity constest cause (A) Scott is cool and has helped us all out (and hands out cewl RockStomper stickers for free:D) and (B) Your a whinney little bitch.

You should have been more specific when ordering, not assumed they were black. Secondly....

Originally posted by Jaffer
Finicky and indecisive customers like you, Jeeper111, are a shop owner's worst nightmare.
People like you still have that antique dime store notion that "The Customer Is Always Right!"
In fact from my quite formidable sales experience, nine times out of ten, the customer is usually wrong.
And it's weenies like you that force shop owners to enforce stricter return policies.
Shaddup, Stoopid! He should and could have made you eat that first set.


Jaffer speaks the truth. Plain and simple, "the customer is always right." ISN'T right. You can squeeze the big boys into feeding this mentality, and they'll just push the cost of supporting revenue-burning customers like you over to the loss margin. You squeeze the little guys, they end up closing up shop.

As for the rabid defense of RockStomper.com you're experiencing, this is pirate4x4.com. People are smacked down for not clicking on the Search button, how else would you expect to be treated when you post an unsubstantiated flame about a valued vendor to the wheeling community? Especially after withholding facts in your flame?

i have bought four different things from Scott and got nothing but GREAT customer service! i have also wheeled with him and consider him a good friend too. :D

Why do people post a bitch here first before contacting the business they have a supposed problem with?

Why do idiots breed? :rasta:

Well, he says they are not even for him. So this is my theory.

He first ordered them for someone 5 x 4.5. They backed out or didn't have the money.

So he called and made up some bs story to get it changed to 5 x 5.5 for someone else.

Then he forgot to change the color, or we are on to person number 3 that wanted a different color and wants that for no extra charge, and tries to put some pressure on by posting it here.

Any case, you fawked up the first time. You were not charged for the black. Sometimes you get what you pay for.