I ordered a yukon toyota tacoma 5.29 ring and pinion for a 8.4 non trd rear axle. What i got, not 100% sure but its a 5.29 7.5" ring gear and assumed matching pinion made by richmond gear.

when i ordered i asked to have it drop shipped to Bobby Long to have it heat treated and cryoed in which the ring and pinion that was sent to him was heat treated and cryoed. Which was then sent to me from Bobby.

When i recieved them, it was obvious they were the wrong thing. so i called all pro and explained the situation. I then called Bobby to see if he possibly got gears mixed up. He told me that he was in the hospital and has only heat treated and cryoed one set of gears, which were mine.

So i called Terry again and he said he wont take em back because the box has been opened and the gears have been modified. OK, i guess i got hosed by ALLPRO OFFROAD! Bobby is a very reputable person in the case that he screws up he makes it right.

As for Terry who knows! I have had issues with him in the past. but they got resolved (not in a timely/friendly manner) so i figured no big deal.

Also the gears upon their arrival were just wrapped in paper inside a box thats smaller than the common size box that yukon ring and pinions usually come in. The box in the pics is what came from ALLPRO. What are the dimensions for a yukon ring and pinion gear box?

Below pics of what i got.

What do you think ALL PRO?

MAKE IT RIGHT!!!


http://i151.photobucket.com/albums/s131/t3banshee/allpro001.jpg

http://i151.photobucket.com/albums/s131/t3banshee/allpro002.jpg

http://i151.photobucket.com/albums/s131/t3banshee/allpro005.jpg

http://i151.photobucket.com/albums/s131/t3banshee/allpro006.jpg

http://i151.photobucket.com/albums/s131/t3banshee/allpro007.jpg

Bummer, but when you are having something sent to another person you should have asked them to verify it was the right part before modifying it.

I wouldn't say you got hosed though. Vender screwed up and sent the wrong parts, you had them modified to a state that they can't sell them in - why would they take them back? If there is a cost difference I'd expect them to refund that.

Seems to always happen when parts get "middle manned" Prolly an honest mistake with a twist.

thats bull shit because he never saw the gears to verify whether they wear corrcet or not.

i doubt bobby even knew what he was getting, just "hey i need xxx done to some gear im haveing sent to you."

so when geare got there he prolly had no idea what was supposed to be there as what showed up.

ALL PRO fucked up and either orderd the wrong gears from richmond or sent the wrong gears from there stock, they should re-emberce everything.

ya, i see what you guys are saying but when the box it was shipped in was smaller than what a yukon ring and pinion come in, seems kinda fishy, doesnt it? The address label on the box is from allpro to bobby and then bobby just put his shipping label from him to me on the same box. says tacoma 5.29 on the outside of it.

He should take the gears back and sell it to someone as cryoed at a discounted price. Give them a free upgrade basically

according to terry @ allpro offroad, they dont sell richmond gears because they cost more than yukon and precision. maybe true, so where the hell did these "RICHMOND" gears come from.

I have called and spoke with terry a few times but since this deal, i have bought another ring and pinion from SKY MANUFACTURING. who got them to me in a more than timely manner being that they are local. Wish i would have went there first, would have saved me a chunk o change!

Now i have a 86-95 (my guess) IFS front 5.29 ring and pinion that is heat treated and cryoed. I paid 241.96 for this to be shipped to bobby long and then 45.00 to have them heat treated and cryoed plus shipping to me.

So hopefully Terry will pull his head out of his ass and make this right!

yeah, I had similiar trouble with some rear chromos I ordered. Ordered a set, got a set, but with two different axles. One had the usual oem taper, and the other was was a smooth taper consistent with chromos that I've used in the past (in jeeps). I called, and none of the part numbers matched their stock. Accused me of getting them mixed up with another vehicle. Since, their lifetimers, I'm just gonna beat the shit out of them and send them back if and when one breaks. wouldn't take the tapered one back. didn't even know where the oddball came from and figured I was pulling a fast one on them. good luck.

All Pro does not sell Richmond Gears, although we have sold Precision, Superior, Sierra in the past, and currently sell Yukon. The 8.4 Tacoma is not a big seller, so we order them from our supplier; Randys Ring & Pinion, as customers are ordered from us. More popular sets like the older 4cyl and V6 gears, along with certain ratio hy-pinion sets we stock. When you phoned I immediately called our rep John "Opie" Cloutier at Randys and asked if there could have been a mixup at their end when the gears were boxed, he replied that was not possible because they dont source any gears from Richmond. We are stuck in a bad spot because these gears were 1) shipped to a person other than the end user who couldnt verify they were correct before modifying them, 2) modified them, voiding the warranty, blindly without knowing they were correct (Not Bobby's wifes fault, but they likely should have been held until Bobby got out of the hospital so someone who knew gears could verify they were the correct part to be modified), 3) sent to another shop for setup other than the end user. It is interesting that I requested pictures to verify what you had so I could send them to Opie at Randy's and ask what might have happened and you couldnt take any then.
Although our terms of service clearly state we do not accept returns on modified or installed parts, I will authorize sending them back for a store credit on the original price of the gears and original shipping. We do not cover modification charges under any circumstances.

To address other replies and provide a response:

thats bull shit because he never saw the gears to verify whether they wear corrcet or not. i doubt bobby even knew what he was getting, just "hey i need xxx done to some gear im haveing sent to you."
so when geare got there he prolly had no idea what was supposed to be there as what showed up.
ALL PRO fucked up and either orderd the wrong gears from richmond or sent the wrong gears from there stock, they should re-emberce everything.
We dont order any gears from Richmond so that would be impossible, we dont stock 8.4 gears because they are slow movers, so we order them from Yukon as the customer orders them from us. We have offered a full store credit only because they have been modified

ya, i see what you guys are saying but when the box it was shipped in was smaller than what a yukon ring and pinion come in, seems kinda fishy, doesnt it? The address label on the box is from allpro to bobby and then bobby just put his shipping label from him to me on the same box. says tacoma 5.29 on the outside of it.
It is not uncommon for UPS to damage packaging between vendors like Randy's and us where we have to put the item in a new box for protection and safe shipping out to the customer.

He should take the gears back and sell it to someone as cryoed at a discounted price. Give them a free upgrade basically
We have offered a full store credit on the part

yeah, I had similiar trouble with some rear chromos I ordered. Ordered a set, got a set, but with two different axles. One had the usual oem taper, and the other was was a smooth taper consistent with chromos that I've used in the past (in jeeps). I called, and none of the part numbers matched their stock. Accused me of getting them mixed up with another vehicle. Since, their lifetimers, I'm just gonna beat the shit out of them and send them back if and when one breaks. wouldn't take the tapered one back. didn't even know where the oddball came from and figured I was pulling a fast one on them. good luck.
Our suppliers will sometimes change the design of a part but the warranty remains the same - Superior axle offers a 5 year warranty against breakage

Man i am glad I read this , I was going to order some parts for my Buggy axles this coming week from them , I have talked to that Terry dude and he seemed eger to make a sale , now I understand why, toss some shit in a box and send and them say you are PHAWKED taking my order else where Thanks Guys.
I am always eager to make a sale, but when you order and sell Yukon and through 2 other places the gears were sent to (Bobby Long's and the customers installer) and the gears were modified and turned into Richmond, a brand we dont sell, you could easily see where a mixup could have occured. regardless we have offered to accept them back despite where the error may have occured.

Well yes you offered to accept them back at store credit which will now do him no good as he got the gears he needed from Sky.
Also, even if they were the correct ring and pinion he did specify that he wanted YUKON gears, not richmond.

I say props to all-pro. Yes mistakes were made all around, but there needs to be some give and take with vendors, not "the company is responsible for everything" bullshit. I say take the credit and call it a win.

Dane

Well yes you offered to accept them back at store credit which will now do him no good as he got the gears he needed from Sky.
Also, even if they were the correct ring and pinion he did specify that he wanted YUKON gears, not richmond.

Yukon is all we buy & sell, as stated earlier we do not carry Richmond. Keep in mind 2 other companies had these gears after we shipped Yukons from our shop, mistakes can happen at other locations as well. We are willing to give the customer the benefit of the doubt and accept the return for full credit on modified merchandise we dont sell.

Terry:

1) you said you wouldn't take it as a return because i opened the box. I would gladly mail these useless gears back to you in exchange for the right ones. I don't expect you to cover the heat treat and cryo. its a loss.

2) they were only sent to one person, Bobby, then to me. No sent to anyone else to be installed. A buddy and myself set up gears. we have the tools to do it.

3) If so, the box was damaged in shipping, why are there still richmond gears in the box?

4) and since you don't stock the 8.4 tacoma gears, you get them from randy's, doesnt that mean they are just a hop skip and a jump away from bobby? how did the box get so beat up? or did you have randy's ship it to you and then to bobby? or did you have it on the shelf at allpro?

5) Bobby does the heat treat and cryo.

I will call you tomorrow to send em back for the right gears. ok?

Sounds like both sides are being reasonable, hopefully this ends well for all parties involved!!!

Dane

this is part of a bigger problem with the entier industry and order/stocking system.

every 4x4 shop "CAN GET IT" all they do is drop ship it, there are way to many hands on the information and not nearly enough hands on the product.

you call terry
he doesnt have it so he call his supplier, another salesman.
he gives the order to some $10 picker. he is the only one in the entire system that sees what is orders and actualy put his hands on it.
it goes through shipping.
bobby get it and cryos it and sends it , he may or may not know what it is, just treats it.
then ships again
and finaly end user.

oh wait where in the system could a error happen?

Yukon is all we buy & sell, as stated earlier we do not carry Richmond. Keep in mind 2 other companies had these gears after we shipped Yukons from our shop, mistakes can happen at other locations as well. We are willing to give the customer the benefit of the doubt and accept the return for full credit on modified merchandise we dont sell.

no, only one shop had it, you orderd it from another shop so you dont even know if your suppleir sent the correct gears or not.

Hey Dusty, isn't this the same company that sent you two different leaf springs and said they were the same? If my memory is correct didn't your old 4runner sit in the garage for weeks because they were hassling you about the leafs? Did that ever get resolved?

no, only one shop had it, you orderd it from another shop so you dont even know if your suppleir sent the correct gears or not.

Thas true, but if you order it from Randys, who sells (and IS) Yukon and not Richmond, its not very likely they will be sending Richmond in a Yukon box. Trying to get them to take them back is like returning a Big Mac to Carls Jr & asking for a credit, its not going to happen so we eat it - no problem, I have already communicated with the customer via PM & he is contacting me at the shop for an exchange

see, there is another problem, it did not show up to either bobby or end user in a yokon box, but rather e hand packed random box.

in th eend how do you or the end user know if yukon didnt have it in stock and had to drop ship it from richmond to live up to their agreement with you.

i am not trying to start more shit or dig on YOU at this point rockrawler, just bringing up the short comings to this style of buisness and highlighting where errors have and can occur.

way to step up and take care of him. but it shouldnt have had to come to pirate to get resolved.

Did anyone else catch this? Look at the shipping label,The "Richmond" gears were sent direct from All-pro to Bobby Long to be treated. Where does yukon come into the picture?
The label does not say Randy's ring and pinion to Bobby Long.

ohh, i missed that!!

Just the fact that he takes the time to address the issue is pretty damn good. All-pro wouldn't go belly up from any of us not buying our stuff from them, so if they address the concern and are willing to eat it, good enough for me. I've dealt with others who would rather just piss you off and hope you don't call again than to make it right and retain the customer. Good business..

that has been allpro's position in the past.

if they are rev rotation 5.29's for ifs taco front I am interested in them

i have ordered a few gears in he past that have been reboxed from randys, it is common.

see, there is another problem, it did not show up to either bobby or end user in a yokon box, but rather e hand packed random box.

in th eend how do you or the end user know if yukon didnt have it in stock and had to drop ship it from richmond to live up to their agreement with you.

i am not trying to start more shit or dig on YOU at this point rockrawler, just bringing up the short comings to this style of buisness and highlighting where errors have and can occur.


Did anyone else catch this? Look at the shipping label,The "Richmond" gears were sent direct from All-pro to Bobby Long to be treated. Where does yukon come into the picture?
The label does not say Randy's ring and pinion to Bobby Long.

This question I already addressed earlier, you both missed it - it was in a reply in post# 11

It is not uncommon for UPS to damage packaging between vendors like Randy's and us where we have to put the item in a new box for protection and safe shipping out to the customer.


I never said it was drop shipped, I ordered it and had it shipped to us because I had other Yukon parts needed for other orders.

I think the customer eats this one.

Does Bobby do his heat treat/cryo in house or is it jobbed out? As Bobby was in the hospital, I doubt his wife runs the equipment. Also at only one set of gears in a month, Bobby would not effectively be able to amortize the equipment. Likely the mixup occurred at the outside processing. I have parts sent to heat treat, plating, polish, powdercoat regularly for work (several times a week) and am often amazed at what is returned.

The customer modified part without verifying part was correct. Hands down this means he eats it. Mistakes happen every day. It seems as though he did not follow through.

I think the customer eats this one.

Does Bobby do his heat treat/cryo in house or is it jobbed out? As Bobby was in the hospital, I doubt his wife runs the equipment. Also at only one set of gears in a month, Bobby would not effectively be able to amortize the equipment. Likely the mixup occurred at the outside processing. I have parts sent to heat treat, plating, polish, powdercoat regularly for work (several times a week) and am often amazed at what is returned.

The customer modified part without verifying part was correct. Hands down this means he eats it. Mistakes happen every day. It seems as though he did not follow through.


And thats why you own a jeep!


also i wasn't asking allpro to cover the cost of heat treat end cryo.

And thats why you own a jeep!

Yup. A jeep guy never would have screwed up like you....:flipoff2:

(humor for those that were not sure)

Yup. A jeep guy never would have screwed up like you....:flipoff2:

(humor for those that were not sure)


when the gears are drop shipped from allpro to bobby to be treated, that means i didnt get to see them. when i called and let bobbys wife know that a 5.29 tacoma 8.4 ring and pinion are going to arrive from allpro to be treated, what more can i do? i guess i could have had them shipped to me first then up there. anyhow not trying to argue with you, but thats what i have to say.

i guess i could have had them shipped to me first then up there.

This would have given you a leg to stand on in this discussion. You would have lost out on shipping though. I think the best answer would be to purchase from the company doing the secondary processing, thus it is all on them.

Either way, best of luck.

if they are rev rotation 5.29's for ifs taco front I am interested in them

would you want 130 ring and pinion for 240?

your first problem was opie, he has no clue what hes doing and has lost a ton of business for randys. I got so sick of him screwing up and then always saying thats what you ordered i finally just got away from them. I am not trying to just slam anyone just adding some info that might help in the future. I went from a 10k a month customer to 0 and thats the reason. And they do have richmond i have got some from them before but didnt care. And they will not take anything back no matter the case. There are for sure better gear manufacturers and absolutely better vendors than randys.

your first problem was opie, he has no clue what hes doing and has lost a ton of business for randys. I got so sick of him screwing up and then always saying thats what you ordered i finally just got away from them. I am not trying to just slam anyone just adding some info that might help in the future. I went from a 10k a month customer to 0 and thats the reason. And they do have richmond i have got some from them before but didnt care. And they will not take anything back no matter the case. There are for sure better gear manufacturers and absolutely better vendors than randys.



I am dumb as a box of rocks, but isn't Opie megatoy66 that spoke in this thread already?

In any case how is this whole thing PBB related?

I am dumb as a box of rocks, but isn't Opie megatoy66 that spoke in this thread already?

Opie works at randy's ring and pinion. I (Odie) do not. two different people.

The customer modified part without verifying part was correct. Hands down this means he eats it. Mistakes happen every day. It seems as though he did not follow through.

I agree.
Sorry, mistakes happen, vendors ship wrong parts, point being though is now they are in a non return-able, non stock form.
I think all Pro offering a store credit is more then you could ask for.

I agree.
Sorry, mistakes happen, vendors ship wrong parts, point being though is now they are in a non return-able, non stock form.
I think all Pro offering a store credit is more then you could ask for.

this wouldnt have happened if the right gears were drop shipped to bobby but its in the works of getting resolved.

this wouldnt have happened if the right gears were drop shipped to bobby but its in the works of getting resolved.

Or it wouldn't have happened if they were shipped to you and checked or checked by the person you had them drop shipped to before they were modified.

this wouldnt have happened if the right gears were drop shipped to bobby but its in the works of getting resolved.

Since they were not checked by the people at Longfield, you cannot say for certain that the wrong gears were shipped.

Did 85yota have a reasonable expectation the people modifying this part could identify and make sure the part was correct?

No? The it was up to him to make sure the part being modified was the correct piece. No one who buys anything can expect a modified part to be warrantied from any company. Some do warranty anyways, but it's common sense that once you change a part you own it. He risked a mistake by taking a slightly cheaper shortcut and got bit. The smart bet was to get the part, verify the part then send it out to get treated.

Yes? The the person who modified the part made the mistake. This has nothing to do with Rockcrawler.

I get plates, brackets, spacers etc made for the shop all the time. They get treated one way or the other in most cases. I do this two ways. I have the parts sent to me and make sure they're what I ordered, write up a PO and send it to a facility to get done what I want. Or I have the people who actually made the part treat it for me at a slightly higher rate (their mark up on the treatment) and they now take responsibility on the part and the treatment itself.

You guys see this all the time. Be it you buying a part/kit at some website and then taking it to an installer. You then expect the installer to cover any extra time beyond his quote if something in the part/kit is wrong or defective. You want it both ways. You want the parts cheap and the labor cheaper. You won't actually let the installer buy the part, make his mark up and charge you the labor.

You get the cheapest crap and send it somewhere to make it as good as "that guys" and get pissed when it's not.

You copy someone else's design then announce that design is crappy and dangerous, never mind the fact that you just flat out did it wrong.

You order "this" but never told the rep you also changed "that" which meant you needed "that other thing".

You want your cake and want to eat it with a side of champagne. Economy is tight, web info is huge and companies protect themselves like Rock is doing at a loss when it's not his problem at all. You took it to this board? You forced his hand? Is there anything right or morale about that?

I can imagine how the call went. "Hey Rock, you sent me the wrong part, I spent a shit load of money with you, then paid extra to get it treated and now I have a 400 dollar paper weight".

Now if the call went "Rock, I fucked up and had the part sent direct, never checking to make sure everything was right, what can I do to fix this?" then perhaps I am wrong and just venting.

You know, the best customers I have seen in my 25 years in business has been my off road guys. 99.9% don't complain, love to talk, know they're a strange bunch and sometimes have to wait on a weird product. They're open, generous, friendly and the kind of guys you want to have a beer with. You guys are what makes me happy and want to come to work every day, you're the "cool customers" that make work fun. But when I see posts like this that don't make much sense to me I just sort of shake my head.


Note: I don't know Rock, he could be a thief and a liar or the best thing the web community has seen. I in no way think he's awesome or horrible because I know nothing about him or his company.

the correct gears showed up today, in a yukon box inside a brown box.

the correct gears showed up today, in a yukon box inside a brown box.

Good maybe now you'll delete this thread that didn't belong here in the first place.

Hell, I thought this bitchfest was locked.

Not locked, deleted! Or it should say"Terry at allpro......" is doing a good job.

Not locked, deleted! Or it should say"Terry at allpro......" is doing a good job.

Gary is too busy weeping and wailing and gnashing his teeth in the SXOR thread.:laughing:

I think the customer eats this one.

Does Bobby do his heat treat/cryo in house or is it jobbed out? As Bobby was in the hospital, I doubt his wife runs the equipment. Also at only one set of gears in a month, Bobby would not effectively be able to amortize the equipment. Likely the mixup occurred at the outside processing. I have parts sent to heat treat, plating, polish, powdercoat regularly for work (several times a week) and am often amazed at what is returned.

The customer modified part without verifying part was correct. Hands down this means he eats it. Mistakes happen every day. It seems as though he did not follow through.

For the record, we do all of our heat treating & cryoing in house. We do alot of drag cars plus 4 wheelers. So far we have not ever mixed any up. Because you would not have one unhappy customer you would have two. We label each part we treat. Also, we made sure we had all the parts treated and shipped before I went into the hospital. This was the only one that came in the 4 days I was in the hospital. Yes, my wife Tina does do the treating as much as I do. And of course we had a few more come after I came home and she was the one who did them. I'm glad this got worked out.