KeithF
10-01-2002, 05:26 PM
Now we all know who Jesse is over at High-Angle Driveline but for those that don’t or maybe need confirmation let me share a little something about a man and his business that exemplifies the standard for uncompromising excellence. Not only does his product ROCK but his Customer Service is top notch too.
Recently I did a little upgrade to my Jeep so I bought another D/L form Jess (naturally). The D/L showed up on time (literally the next day) but to my surprise the u-joint configuration was incorrect (assuming the pinion yoke on my new super duper axle was correct) I also assumed that Jess made the mistake and built me a 1310 as opposed to a 1350 D/L as ordered. Without question Jess builds and ships out another slip yoke that day. Well I get the new slip yoke and it turns out to be the same friggin size as the 1st one so this brings me to the realization that the axle mfg. made the mistake and shipped me the incorrect pinion yoke. No problem according to Jess, just send the replacement slip yoke back and all is good, really cool if you ask me. Recently I emailed Jess a pic of my newly installed D/L because I had a little concern about the lack of travel in the D/L which he promptly responded to saying that it could stand to be shortened by a ½ inch or so. Now this is where Jess completes the customer service marathon. I tell Jess that shipping my D/L back to him is somewhat of an inconvenience because it’s on my daily driver so what does Jess offer to do? He suggests that he build me a brand new D/L so I can continue to drive my DD while the new shaft is on it’s way to me, allowing me to never experience a moments down time (a total of 2 days max). Now, I don’t know Jess from Adam (other than the half dozen phone conversations we had) but that’s just plain ol’ AWSOME customer service and you will never find any rig of mine running anything but High Angle Shafts!
Disclaimer on the mfg. process – I accept all responsibility for any and all misinformation provided to Jess who I might add always built everything to my exacting specifications so I’m the looser who can’t add, subtract or multiply but when all was said and done, my ineptitude never once played a roll in how Jess took care of me. Put that in your pipe and smoke it!
Thanks again Jess…
-keith
Recently I did a little upgrade to my Jeep so I bought another D/L form Jess (naturally). The D/L showed up on time (literally the next day) but to my surprise the u-joint configuration was incorrect (assuming the pinion yoke on my new super duper axle was correct) I also assumed that Jess made the mistake and built me a 1310 as opposed to a 1350 D/L as ordered. Without question Jess builds and ships out another slip yoke that day. Well I get the new slip yoke and it turns out to be the same friggin size as the 1st one so this brings me to the realization that the axle mfg. made the mistake and shipped me the incorrect pinion yoke. No problem according to Jess, just send the replacement slip yoke back and all is good, really cool if you ask me. Recently I emailed Jess a pic of my newly installed D/L because I had a little concern about the lack of travel in the D/L which he promptly responded to saying that it could stand to be shortened by a ½ inch or so. Now this is where Jess completes the customer service marathon. I tell Jess that shipping my D/L back to him is somewhat of an inconvenience because it’s on my daily driver so what does Jess offer to do? He suggests that he build me a brand new D/L so I can continue to drive my DD while the new shaft is on it’s way to me, allowing me to never experience a moments down time (a total of 2 days max). Now, I don’t know Jess from Adam (other than the half dozen phone conversations we had) but that’s just plain ol’ AWSOME customer service and you will never find any rig of mine running anything but High Angle Shafts!
Disclaimer on the mfg. process – I accept all responsibility for any and all misinformation provided to Jess who I might add always built everything to my exacting specifications so I’m the looser who can’t add, subtract or multiply but when all was said and done, my ineptitude never once played a roll in how Jess took care of me. Put that in your pipe and smoke it!
Thanks again Jess…
-keith