I've never ordered from AA before, but here was my experience today. Not trying to bad-mouth them. Maybe just a little contructive criticism.

I was looking for some good conversion headers for my 350 today and called Jeg's, Summit, Novak, and AA. (Advance Adapters, not Alcoholics Anonymous. :smokin: ) The staff at all places seemed very friendly. Jeg's has the advantage over Summit IMO because, when you push the option to get a sales rep, there is NO hold. A rep is always available, whereas, at Summit, you wait 10 minutes to get to some dumbass who doesn't know his head from a rock on the ground who then refers you to their tech support line, which is not free. (He was very nice though.) However, Novak gets the BIG ADVANTAGE over them both because, to my surprise, when I called them, THERE WAS NO MACHINE! A real, live human picked up the phone! His name was Eric and he was, quite possibly, the most useful and pleasant salesman I've ever spoken to in my entire life!

On the other hand, AA never did pick up. Every time I called, which was repeatedly for about an hour, I got a message that said they were out to lunch. Now I am the senior manager of the nation's largest athletic facility, and even without being a manager, I know enough about business to LEAVE SOMEONE BEHIND WHEN YOU GO TO LUNCH! I mean, the world doesn't stop for lunch, much less a lunch that is over an hour long! Our employees take lunch breaks in shifts. That way the facility doesn't have to close while the entire staff goes to lunch. And when we are understaffed and there's not enough people to break in shifts, I don't go to lunch because I am the senior manager!

Anyway, their website contains ZERO technical info about their headers. So that was no help, either. Even if it did, I would have wanted to speak to a rep anyway. AA lost my business today because they didn't even care to answer the phone. Surely, what is likely the largest manufacturer of adapters in the US could figure out a way to have somone answer the phone during lunch hour.

On the other hand, I ended up getting the Novak headers. They seem like an EXTREMELY good product with a very thick flange for a very reasonable price. (Jeg's and Summit wanted similar prices for pieces of trash with 1/4" thick flanges. Novak's has 3/8" flanges!) Furthermore, the degree of craftsmanship of the Novak headers seems FAR superior from the looks. I'll know more when I get them next Fri. But Eric assured me that, if I wasn't happy with them, I could send them back for a full refund. Jeg's and Summit both charge a restocking fee, I think. (Don't know about AA, since they didn't answer.)

Just thought I'd share my experience and pleasure so far with Novak.

J. J.

I beleive ol erik owns the company- just like me he answers the main line every time- Jess:D

I called AA last week, and even though most of the tech guys were home sick, the Manager Mike and one other tech were trying to run the phones alone. Cut them some slack, for not answering the phones for ONE hour.

Have you seen how many rock crawling events are going on around the USA? AA seems to show up to all the events I've seen. This puts alot of stress on employee's, which demands time off during the week. I don't think I have ever seen NOVAK at any of the RCCA events. Do they even support the sport? I'm glad to hear they offer a superior product, and good tech support though.

I own a small business and there are lots of times we don't answer the phones from noon to 1pm. Especially Fridays, when I take my hard working staff to lunch!

Just a satisfied AA customer! :flipoff2:

I do buy alot from these guys AA - and if you get a hold of the right guy its a pleasant experience- i have vioe mail myself so you call- and if i'm on the phone its voice mail time leave your name and # and i will call you back- but i only have one line in- so i'm forced to do this- AA has like 40 - there damn buisy guys there- Jess

I've had good luck with AA and found them helpful. As to Jeg's, they accept returns without a problem and don't charge a restocking fee. Good to hear about your experience with Novak.

Jay

Originally posted by KingOf_Pain
I don't think I have ever seen NOVAK at any of the RCCA events. Do they even support the sport?

Okay this shit has got to stop. There are plenty of excellent businesses who are one or two man operations who provide excellent product and excellent service who are now being capped on for "not supporting the sport" when they simply don't go to competitions. It's rediculous to expect each and every 4wd associated business to be heavily involved. Especially small shops.

Had a similar problem with AA too. I was shopping around for my 420/dana18-20 setup. I checked Rube, AA, Novak. Rube was cool, but would've had to wait till he had enough orders to get the shafts hardened. AA didn't even answer the phone, got stuck in the IVR hell , transferred between lines to some dead end extention that just rang and rang. I bought from Novak, and I will continue to order from them. Had some split items on my order (backorder) and didn't have to call to check status. I got all packages and product delivered plus a bonus tranny mount for the inconvinience.

And they were great to bounce questions off of. Never felt rushed to get off the line. Customer service should be number 1, because without customers, businesses disappear.



:rolleyes:

I have to look at our invoice on the floor and make that decision - i have me Jess + eirk running it every day and if i miss 1-4 jobs i'm not going to be in the good seat- until i have what 5 guy working for me -i will not be at every event and sponsor every event- sheeze - its hard to say no - but sometimes you have to- i like advertising -but i like my buisiness too-Jess

I hope we don't get to the point of expecting every shop and vendor to show up at all the rock crawling events. Think about it, Rock Crawling is big, to us, not everybody. The POR people are the extreme, the industry/hobby is made up all kinds, we are just a segment.

I do appreciate those that do support us, EVEN if they can't be at the events! Thanks to them that keep us going!

Originally posted by SpaceGhost
I hope we don't get to the point of expecting every shop and vendor to show up at all the rock crawling events. Think about it, Rock Crawling is big, to us, not everybody. The POR people are the extreme, the industry/hobby is made up all kinds, we are just a segment.

I do appreciate those that do support us, EVEN if they can't be at the events! Thanks to them that keep us going!

I agree, Mike. J.E. Reel has been there all season for us, and Jim saw the tide starting to go his way. Jesse helped with the Placerville Rock Racing Event, and we thank him for his involvement, nearly all the businesses are trying as hard as they can to provide great customer service and at the same time balance their books.
I for one, don't give up on anyone because of a missed phone call.
I shop for the best product at the best price.....period.
Good luck in all your build ups.
Rich

Originally posted by mike


Okay this shit has got to stop. There are plenty of excellent businesses who are one or two man operations who provide excellent product and excellent service who are now being capped on for "not supporting the sport" when they simply don't go to competitions. It's rediculous to expect each and every 4wd associated business to be heavily involved. Especially small shops.


I second that motion, normally the guys big pimping at the events with the fancy trailers and matching shirts are selling run of the mill stuff. The good parts come from the small speciality shops and you cannot expect them to make the events.....

I own my own business and if you had any idea how many people call on a weekly basis wanting something free, me to advertise here, radio ad there, tv promo here, banners at sporting events, ads under lexan on resturant tables... it never ends, you do what you can and say no to the rest. If the consumers really knew what the profit margin was that we work on you would be amazed, just because we sell a part for 100 buck we pocket around 8-10, then from that we pay our employees, rent, utilities, insurance, maintain the equipment, whats left we pay ourselves what we can when we can, put some back for emergencies and then attend every event and give away tons of free $hit :rolleyes: :rolleyes:

I wish we were all as big as GoodYear, Budweiser, and Winston......

Not to hijack the thread but let’s talk about your headers from Novak. If you are getting the SBC headers CC-158 is a Sanderson Headers part number. Sanderson general makes headers for the street rod guys. Do you have angle plug heads? If so you probably want a CC1AP from Sanderson. If you got Chevy D-port heads you want CC1HO.

I was wondering if anybody on the board is running Sanderson Headers and their experience.

Any experience with any of the various C3 models C3, C32, C32HP, C32HO?

Anybody know where to get good prices on Sanderson Headers?

Originally posted by nobody20
Not to hijack the thread but let’s talk about your headers from Novak. If you are getting the SBC headers CC-158 is a Sanderson Headers part number. Sanderson general makes headers for the street rod guys. Do you have angle plug heads? If so you probably want a CC1AP from Sanderson. If you got Chevy D-port heads you want CC1HO.

I did get the CC-158 part number, and I did know they were Sanderson. (Eric told me.) I don't know about my heads. I am not near my engine to tell. If the headers I get don't work, I'm sure Eric will give my money back though.

J. J.

Originally posted by iscout62

And they were great to bounce questions off of. Never felt rushed to get off the line. Customer service should be number 1, because without customers, businesses disappear.



:rolleyes:

I'm pretty sure that 4WPW has managed to disprove that theory. ;)

AA has a good customer rep if you can reach them. Their service leaves a little to be desired... when they ship something it can be SLOW!

AA isn't the only one that shuts the phone lines down for lunch. Randy's Ring and Pinion does it too from noon-1pm I believe. ;)

Originally posted by nobody20


I was wondering if anybody on the board is running Sanderson Headers and their experience.

Anybody know where to get good prices on Sanderson Headers?

I run the CC1AP Sandersons and on the surface they appear to be good quality, BUT they are really FRIGGIN thin, mine glow all the time and my pyrometer which is installed 1.5" down from the #3 exhaust port reads no higher than 1250*F Just trying to weld the pryo bung in the tube was a nightmare, we knew we were in trouble when we centerpunched it and it dented the tube rather than making a little dimple.

They come with premade adapters that bolt on below the collector, I thought is was just a fluk that they were that thin but it appears the entire header is that thin. BTW my muffler shop with 40+ years of experience could not weld that collector adapter to the exhaust pipe with it on the rig, we had to pull it off and treat it like a tin can when we welded it up.

The shape and fit of the headers are AWESOME but why not use a little bit thicker material and make them last a little longer, and by the way the no leak flanges that don't require gaskets.. Leak like a MOFO!

With all that being said I got mine at www.centuryperformance.com

Hope this helps... Next time I will be looking for a thicker walled unit and a Jet Hot coating...
:D

Sanderson uses 16 ga. tubing. Yeah everthing I've heard the no-leak falnge is that it leaks and I've also heard run a copper gasket with them.

I don't think the street rod and show circuit is as hard on them as rockcrawlers would be.

Thanks for the link.

It's rediculous to expect each and every 4wd associated business to be heavily involved (witth the sport).
Agreed -- that said, is it ridiculous to support the businesses that *DO* engage heavily with competitions?

Randii

Originally posted by Travis Waldher


I'm pretty sure that 4WPW has managed to disprove that theory. ;)

AA has a good customer rep if you can reach them. Their service leaves a little to be desired... when they ship something it can be SLOW!

AA isn't the only one that shuts the phone lines down for lunch. Randy's Ring and Pinion does it too from noon-1pm I believe. ;)

I won't shop @4wpw, I'd rather gargle peanutbutter than give those llamas my hard earned cash. :D

I don't really see the big deal with shutting down shop for lunch. Call back in a hour for gawd's sake. :rolleyes: Lots of businesses around here shut down at lunch time. I went to pick up a perscription at the Dr's office yesterday at about 12:45, and they were closed for lunch. I got a little annoyed, but I ain't gonna change Dr's. Besides, if you knew what they did at lunch time at AA you might cut them some slack. :p

There is nothing at all with leaving for lunch! Just have a person, anyone there to answer the phone and take a message. It's just the professional thing to do. Hell hot sounding chicks would work just fine! :)

Originally posted by iscout62


I won't shop @4wpw, I'd rather gargle peanutbutter than give those llamas my hard earned cash. :D

I'll give them 97 cents :D:D

Originally posted by randii
that said, is it ridiculous to support the businesses that *DO* engage heavily with competitions?

it is if you prefer the quality of product or customer service of the business that does not.

never tried calling AA, but i do agree that when i called novak, the person i talked to had an answer for every question i had, and was able to answer most of them off the top of his head.

I own my own business and if you had any idea how many people call on a weekly basis wanting something free, me to advertise here, radio ad there, tv promo here, banners at sporting events, ads under lexan on resturant tables... it never ends, you do what you can and say no to the rest. If the consumers really knew what the profit margin was that we work on you would be amazed, just because we sell a part for 100 buck we pocket around 8-10, then from that we pay our employees, rent, utilities, insurance, maintain the equipment, whats left we pay ourselves what we can when we can, put some back for emergencies and then attend every event and give away tons of free $hit

AMEN to that! I also answer the only phoneline into the biz. I really don't see how small guys make enough to advertise in Primedia....I should post the rate so all you guys can see who is actually making out...unfawkinbelievable how much $$$ it is!

AA, never had a problem. I ordered an Atlas II 4.3 (not at lunch hour) and received it withen 1 1/2 weeks. Never had a problem with them answering the phone unless they where extremely busy as they are most of the time. Very happy with there service.

The last I talked to a rep from AA about buying an atlas, it
was a joke. I love my new Klune-v with that novak
adapter!!!!!

Dustin

Originally posted by randii
that said, is it ridiculous to support the businesses that *DO* engage heavily with competitions?
Originally posted by mike
it is if you prefer the quality of product or customer service of the business that does not.

I'll give ya that, Mike. :D

It is lunacy to buy ONLY with event sponsorship as one's guide.

Originally posted by Lance
I don't really see the big deal with shutting down shop for lunch. Call back in a hour for gawd's sake. :rolleyes: Lots of businesses around here shut down at lunch time. I went to pick up a perscription at the Dr's office yesterday at about 12:45, and they were closed for lunch. I got a little annoyed, but I ain't gonna change Dr's. Besides, if you knew what they did at lunch time at AA you might cut them some slack. :p

I don't care what they are doing during lunch ... leave SOMEONE behind. And, as it was the case, I didn't have the time to call back in an hour. Businesses were closing, I was going to work, and it was Fri. I need the part next week and I wouldn't have it if I had waited another hour.

I wouldn't switch Dr's if I were you. But if I needed the med urgently, which some folks do, I would go to a different pharmacy and so would you. Bad analogy.

J. J.

Originally posted by patooyee


www.patooyee.com

nice site

I actually had a good experience with AA.I called and talked to Mike several times before I bought my adapter and he was very helpful,it was even a custom piece but you definitely have to talk to the right person.Then I called Jess at highangle and got the tranny to t-case adapter cheap:D

Originally posted by 'tswaylo


nice site

Am I suppossed to take offense to that, newbie? Yeah, the site is temporarily down. But I think that everyone on this board will contest to the fact that www.patooyee.com is one of the most useful sites on the net when it is up. :flipoff2:

J. J.

Dustin wrote:

The last I talked to a rep from AA about buying an atlas, it
was a joke. I love my new Klune-v with that novak
adapter!!!!!
________________________________________
I bet AA made the shaft in your Klune-V. :flipoff2:

I bet that most folks who call AA, don't even order directly from them, since no one wants to pay FULL Retail.

I'm guessing that AA mainly provides tech support to help reduce the phone volume placed on their distributors. I've been to their facility, and it's basically a huge shop and MAYBE 8 cubicals in the office for techs.

I'm not knocking Novak for not attending every rock crawling event. I'm just saying that AA goes way out of their way to set up a Awning (No Fancy Trailers), and have a couple sales guys "(one of them might even be Mike himself. I know he was at Donner for the Calrocs event.) on location to answer questions. That has to put a huge amount of stress on their small group of techs.

"AA bad business (Novak rocks!)"

More like; "Great customer service from Novak, (AA was out to lunch, and I wanted my new toy NOW!)"
:flipoff2:

Before you jump on the newbie, JJ, you should confirm what he's saying. Your site SUCKS. Why would you waste your time making that? :flipoff2: :flipoff2: :flipoff2:

Originally posted by TNToy
Before you jump on the newbie, JJ, you should confirm what he's saying. Your site SUCKS. Why would you waste your time making that? :flipoff2: :flipoff2: :flipoff2:

LIKE I SAID ... the site is down right now. It will be up soon and everyone will have their beloved Bill of Materials List back soon. :flipoff2:

J. J.

Just for the 2 cents its worth. Early Jess pointed out he usses voice mail is quick on the call back. I can vouch for that, He was very quick on the call back every time I got VM... I think is is substantial, that the company owner is the answer man, and lead phone jockey.

Originally posted by KingOf_Pain
I'm not knocking Novak for not attending every rock crawling event. I'm just saying that AA goes way out of their way to set up a Awning (No Fancy Trailers), and have a couple sales guys "(one of them might even be Mike himself. I know he was at Donner for the Calrocs event.) on location to answer questions. That has to put a huge amount of stress on their small group of techs.

"AA bad business (Novak rocks!)"

More like; "Great customer service from Novak, (AA was out to lunch, and I wanted my new toy NOW!)"
:flipoff2:

If it was so out of AA's way to be at the events, I GARUNTEE they wouldn't be there. They do it for a reason. And that's now "guessing." At the last ERoCC they were at, I personally know of 3 Atlas cases that they sold right there on the spot. But I suppose that selling their product is going "way out of their way." Where else are you going to get such a highly concentrated gathering of hard-core wheelers, the target marketing group. Get real. Ya'll are acting like the vendors are doing US a favor by being there! Like they're just there to give shit away? LOL!

And as for wanting my new toy now, YOU'RE DAMN RIGHT! AA should have been around if they wanted my business! Now I know what you're going to say, "Oh ... so AA is suppossed to telepathically know when you want your toys," and the answer is no. They are suppossed to stay open for business as long as possible to enhance the chances of me buying from them. Has anyone taken economics here? I mean, is the free market economy really such a mystery to some folks?!?!?!?

J. J.

Well, I have bad luck with AA. Not answering the phone, and not returning messages is only one. Keep in mind I haven't dealt with them since April of '96.

I bought a set of "custom" motor mounts for a '95 LT1 into a YJ from them because I was getting ready for Moab in two weeks and thought I didn't have time to make my own. Steve assured me they had made motor mounts for '95 LT1's and even had them in stock. I explained to him that GM changed the motor mount pattern for the '94, '95 and '96 LT1. He assured my he knew the patterns and had already run across that problem. I paid next day delivery for them and didn't get them for 4 days. When I did get them they were for a '94. I called Steve back and he said that maybe they hadn't done a '95 and could I next day air my old motor mounts so he could make a pattern and then he'd make me a new set and ship them out the next day. Great deal, I pay for shipping 3 times, get the wrong part and wait almost 6 weeks for the right part, and Steve gets the parts to make a pattern out of for free and never ships them back after I asked 4 times. In the meantime I made my own and got stuck paying for their parts.

Next time I dealt with Steve, I bought a bellhousing for an NV4500 to SBC because I couldn't find a stock GM one. Steve takes all my info, I paid for it, again I paid next day delivery. This time I didn't get it at all. He SHIPPED IT TO THE WRONG GUY!!!!! Steve was not at all fun to deal with but at least he refunded my money.

John White at JB conversions came through for me and I got it the next day (almost 2 weeks after my original AA order) When I did get it the casting had a core shift and I couldn't even put hex head bolts in the two bottom holes because the points would hit the housing and the wrench wouldn't fit. I had to use socket head bolts. Also the pivot ball was almost 1/4" off their specifications and forced the release arm out of alignment.

I'm pretty particular about where I spend my money and I won't get burned from AA again.

"Ya'll are acting like the vendors are doing US a favor by being there! Like they're just there to give shit away? LOL!"

They ARE doing us a favor, by being there. It's called "convenience". Just 3 weeks ago, me and 5 friends drove 240 miles (one way) to go see vendors at the Pomona off-Road show. Oyea, I even paid an additional $8 for parking, and something like $8 to get in the Hall. An like you said, it was so convenient for 3 folks at EROCC, they paid top dollar for their Atlas transfercases.

BTW, I got to sit my ass in 3-4 different brands of seats, and I am glad to say that I'm the owner of two new Rubicon seats, by Mastercraft.
:flipoff2:

I have run AA adapters for over 9 years now and have never had a problem with their product. But, I went to call the 800 number the other day and found out that I can't call it here from Canada. That kinda pissed me off, when I can call other 4x4 parts comanies in the US toll free. just my 2 cents worth.

Originally posted by KingOf_Pain
[BThey ARE doing us a favor, by being there. It's called "convenience". Just 3 weeks ago, me and 5 friends drove 240 miles (one way) to go see vendors at the Pomona off-Road show. Oyea, I even paid an additional $8 for parking, and something like $8 to get in the Hall. An like you said, it was so convenient for 3 folks at EROCC, they paid top dollar for their Atlas transfercases.:flipoff2: [/B]

I can't believe I just read that. You actually believe that AA came out for the sole purpose of providing people with convenience? You don't think that they had the purpose of "making a buck" on their mind at all? Or how about the fact that, like you said, they wouldn't have had the business of some of my ERoCC friends had they not come out? I hate to tell you this, but AA MADE MONEY OFF MY FRIENDS, as Mastercraft did you. Had they not thought they could, they wouldn't have been there. This I KNOW and garuntee. It's a 2-way street. Sure, you may not realize this, but it is. It's how businesses work. They do what they need to do to make money. Or I could be wrong and AA was just doing my friends favors by taking their $3000 off their hands for them. :rolleyes:

The point of stating this thread wasn't to debate the workings of the free market system. You either get it or you don't, I don't care either way. The point was just to comment on the fact that AA lost my business because they didn't care to leave someone behind when they went to lunch. This also resulted in a good impression of their competition, which makes me want to buy from their competition more in the future and less from them. If they were smart, they would have done everything within their power to avoid this.

J. J.

Originally posted by patooyee


Am I suppossed to take offense to that, newbie? Yeah, the site is temporarily down. But I think that everyone on this board will contest to the fact that www.patooyee.com is one of the most useful sites on the net when it is up. :flipoff2:

J. J.

Whether you took offense to it or not is your trip. Just seemed ironic to me that you're bagging a biz for not answering the phone and your own site doesn't even work.

By the way, I think you meant "everyone on this board will ATTEST to the fact..." not "contest to the fact" Not trying to be an ass, but people judge us by the words we use--heard it on the radio.

:flipoff2: :flipoff2:

Seems funny how a lot of people never have a problem with business workings until it affects them directly. I will go out on a limb to bet the Patooyee didn't care that AA shut down for lunch until the day he tried calling and found this out.

I guess I am glad I don't let things like this bother me.

Originally posted by 'tswaylo


Whether you took offense to it or not is your trip. Just seemed ironic to me that you're bagging a biz for not answering the phone and your own site doesn't even work.

By the way, I think you meant "everyone on this board will ATTEST to the fact..." not "contest to the fact" Not trying to be an ass, but people judge us by the words we use--heard it on the radio.

:flipoff2: :flipoff2:

No ... I meant contest. Whether it is correct or not. Am I under arrest by the grammer police?

The difference between my site and AA is that I don't own a business or make money off my site. It is strictly non-profit and really IS there to do people a favor. If you've never been there while it was up, it contains over 1000 pics from every ERoCC event last year, all of which I went to to have fun. I did not have to take pics and no one paid me to. I gain no benefit from displaying them other than the satisfaction of raising awareness about the comp in general. It also has a 15-page list of Dana axle bill of material numbers cross-referenced by model, make, year, and description. The list is sortable by any of the above and, from what MANY people have told me, is pretty much THE most authoratative list on the net. (Not even Dana's own web site is as informative.) I spent 2 weeks typing up the list so that newbies like yourself could know the difference between a d44 and a d60 when they went to the junkyard. And in return, I get nothing. To host all of this I procure an unlimited bandwidth provider who allows me 500 megs of space, and I have filled it up completely. If you've ever been shopping for hosting services, this isn't cheap. I'm not asking anyone to thank me, although many people have via eMail. I just do it in hopes that I might help someone somewhere out there.

When AA starts showing up to the events, selling nothing, and giving away Atlases, tell me. Then I will eat my words and admit that they are not self-serving in their support of our events. Until then, it's a 2-way street.

J. J.

Originally posted by TDW
Seems funny how a lot of people never have a problem with business workings until it affects them directly. I will go out on a limb to bet the Patooyee didn't care that AA shut down for lunch until the day he tried calling and found this out.

I guess I am glad I don't let things like this bother me.

Well I didn't know they shut down for lunch until now. You're right, I wouldn't have cared though. I really don't care now, either. I had no mission to give them my business or anything. What's keeping this thread alive now is the folks who think businesses gain nothing by supporting events. :rolleyes:

... and some newbie bad-mouthing my site when he's probably never been there when it was up.

J. J.

Originally posted by patooyee


Well I didn't know they shut down for lunch until now. You're right, I wouldn't have cared though. I really don't care now, either. I had no mission to give them my business or anything. What's keeping this thread alive now is the folks who think businesses gain nothing by supporting events. :rolleyes:

... and some newbie bad-mouthing my site when he's probably never been there when it was up.

J. J.

Well to keep it on topic :D I think that businesses may gain a little by supporting the comps but not a lot. People need to realize that the competitors and spectators of the competitions make up a very small percentage of the actual wheeling community. (the $$$ makers, after all this is business)

Up until we started seeing the stock and pro mod classes vendors were not quick to jump onboard with support of the competitions. When very little or none of the vehicles competing were running any of their product why would they?

As far as I know, AA is present at all or most of the major events. Hard to badmouth a company that is supporting an activity that needs all the support it can get.

granted my deal is small, ordered from AA direct, bit of a problem getting someone but ordered their tcase bracket for 231, good bracket, but its odd that you still have to modify the bracket a little so that it will work properly.

on the overall customer service side of things, the whole supply-demand thing seems to pop into my mind, what does drive the supply?

I agree with the above comments about wanting your toys right away, I think we as a whole have become impatient consumers who work hard and want their toys right away, wouldn't you agree? Any business owner I would think would keep that in mind and go to the extent of being able to handle any request at anytime, but on the other hand, the economy is limiting businesses to cut costs to survive, granted I don't see AA going out of business, but having another employee around to field calls about their products takes training, knowledge, and reliability. I would say a bad employee giving wrong advice to potential customers would hurt their business more than missing the call. I guess voice mail would be my answer to solving the problem at AA.

my 1.25

Originally posted by patooyee


... and some newbie bad-mouthing my site when he's probably never been there when it was up.

J. J.

Hey JJ, sorry. I really wasn't bad-mouthing your site. Your right, I have never visited it. From your description, it sounds like it would be a good place for info on Dana axles and ERoCC pictures. When it's up, I'll check it out. What I was trying to point out is that people in glass houses shouldn't throw stones. You WERE bad-mouthing Advance Adapters for having what you felt was lack of customer service. Someone could complain that you lack "customer service" by pointing out that you have a website that doesn't work. Make sense?

Guess this thread just caught me on the rag. There is no shortage of attitude and arrogance on this board at times, and sometimes it gets the better of me. Didn't intend to single you out. :)

Rant off.

Originally posted by 'tswaylo


Hey JJ, sorry. I really wasn't bad-mouthing your site. Your right, I have never visited it. From your description, it sounds like it would be a good place for info on Dana axles and ERoCC pictures. When it's up, I'll check it out. What I was trying to point out is that people in glass houses shouldn't throw stones. You WERE bad-mouthing Advance Adapters for having what you felt was lack of customer service. Someone could complain that you lack "customer service" by pointing out that you have a website that doesn't work. Make sense?

Guess this thread just caught me on the rag. There is no shortage of attitude and arrogance on this board at times, and sometimes it gets the better of me. Didn't intend to single you out. :)

Rant off.

Appology accepted. :) I wasn't really trying to say that AA had bad customer service since I didn't really experience it at all. I also don't have customers at my web site and therefore feel no pressure to serve any. :)

J. J.

Originally posted by KingOf_Pain
I don't think I have ever seen NOVAK at any of the RCCA events. Do they even support the sport?

Every Jeep show around Salt Lake they (Novak) are at without question...like was mentioned before they are a small business offering superior products for great prices (they'll beat AA all day long) taking an hour off for lunch when you are as large as AA is rediculous kind of like Randy's Ring & Pinion:D:D:D

I have never had a problem with Advanced Adapters service.

I bought an SYE from a small shop.

I lost some parts during the install.
I called AA up to buy replacement parts for the ones I lost.

Dude on the phone said no worries and shipped them over night to me for free.

They were not big parts but hey the guy could have charged me up the wazoo if he wanted.

Oh ya and I wasn't even on hold for more then a minute.
and the phone conversation only lasted a few minutes.