a month and a half ago I bought an atlas 4.3 from rustys and I still haven't recieved it. Originally he told me 7-10 business days. Well that was a load of crap. I've called him for the past three weeks and he kept on telling me that it should be here any time now. That was bullshit. He said it was being shipped straight from Advance Adapters. Well I called them and they said they had nothing being sent to Maryland that rusty had ordered. I called him today and he told me some BS story how they sent it to me but couldn't find the address so they sent it to rusty, and he went on to say that he had it under control and it has already been ship out to go to my house. Still skeptical I asked for a tracking number. Later I found out that the tracking number he had given me was bogus, so I called him back. He said that he would look into it and call me back. Needless to say he never called me back, and rusty is a piece of shit.

Not defending him in any way but when I ordered mine direct from AA it took 3 weeks before it went into production.. I had it in 5 weeks... don't know were the 7-10 days came from!

How did you pay? If it was by CC, then dispute the payment and order from Jesse @ High-angle. He's got a deal goin o right now.

When are you buttdarts going to learn call Steve 800-504-JEEP. My buddy just totally wrecked his rig and the Atlas was one of the few things that lived out of the wreck. Steve will take care of you even after you buy crap from him as I personally have learned.;)

Where to begin:

Rusty will drop ship you the cheapest stuff from AA, ARB, etc. His ARBs are $570, no tax and drop shipped from Seattle to me in CA. The bad side is he is so friggin disorganized he couldn't find his dick with written directions. Atlas's always take about 6-7 weeks from what I have heard. He should have told you that up front. He has a, ahem, shall we say, CREATIVE customer service philosohpy. You will get your shit, it will be late, but it will be cheap as fawk. He won't rip you off, he'll just fawk up your order.

But he's a heluva nice guy! (inside NAXJA joke)

SeanP

Originally posted by A 4 liter V8 eater
a month and a half ago I bought an atlas 4.3 from rustys and I still haven't recieved it. Originally he told me 7-10 business days. Well that was a load of crap. I've called him for the past three weeks and he kept on telling me that it should be here any time now. That was bullshit. He said it was being shipped straight from Advance Adapters. Well I called them and they said they had nothing being sent to Maryland that rusty had ordered. I called him today and he told me some BS story how they sent it to me but couldn't find the address so they sent it to rusty, and he went on to say that he had it under control and it has already been ship out to go to my house. Still skeptical I asked for a tracking number. Later I found out that the tracking number he had given me was bogus, so I called him back. He said that he would look into it and call me back. Needless to say he never called me back, and rusty is a piece of shit.

When I ordered tie rods, I had a similar problem - finally got a tracking number, but it was bogus. Finally cancelled the order after waiting 5-8 weeks on something he said he could get out quickly. Good part was he hadn't charged the card before he didn't ship.

Bryan

Originally posted by A 4 liter V8 eater
a month and a half ago I bought an atlas 4.3 from rustys and I still haven't recieved it. Originally he told me 7-10 business days. Well that was a load of crap. I've called him for the past three weeks and he kept on telling me that it should be here any time now. That was bullshit. He said it was being shipped straight from Advance Adapters. Well I called them and they said they had nothing being sent to Maryland that rusty had ordered. I called him today and he told me some BS story how they sent it to me but couldn't find the address so they sent it to rusty, and he went on to say that he had it under control and it has already been ship out to go to my house. Still skeptical I asked for a tracking number. Later I found out that the tracking number he had given me was bogus, so I called him back. He said that he would look into it and call me back. Needless to say he never called me back, and rusty is a piece of shit.

I've had the exact same run-around with Rusty when I ordered some gears and install kits. He sent what he had in stock and gave me the same story about the rest of the stuff, I got the run around for 2 months. Last year there was a big ol' long thread on JU (yeah, I know, shaddup) of others that had gone through the same thing as well. And I mean identical, with the lies about shipping, bogus tracking numbers, and the promise to call back.

He does have decent prices, and he does *eventually* get everything shipped. But I will never order from him again...

Dave

I got the same run around from Rusty when I ordered my Garvin bumpers & spare carrier. When I ordered I was told they would ship the next day. When they did not arrive after a week, I started calling every day for status and was told either "the order is going to ship today", or "Garvin is having manufacturing delays".

After three weeks, I called Ron Garvin directly, who told me they never received an order from Rusty, were not backlogged, and had the items in stock ... I got the stuff three days later.

There's no excuse for that kind of B.S., I don't care how "nice" the guy is. Same thing as the people that would be on a 10 month waiting list (No exaggeration) for a Younger Brothers bumper/tire carrier. Apparently, you'll wait forever, but the quality is top notch and well worth the wait :rolleyes:

Whatever. It's a fawking bumper, how much better than anyone elses could it be? :shaking:. A year wait for that?? Come awn.

By law he cannot charge your credit card until the product has shipped. So if it has not shipped call him and cancel the order and buy it through Jess. If he charged you allready and the t-case has not been shipped or has not even been built yet call your credit card company. Whether if its Visa, MC or AE they will jump all down his shit and treaten to cancelle his prevlidges as a credit card vendor. I hate people that pull this type of shit and people still order from him. One day he will figure out how to run a company and hopefully before it goes under.

I have a friend in my local 4wd club that ordered a Rusty's bumper in the fall of 00' He was told it would take a couple of weeks to get it. Well after over a year and way too many phone calls to remember he finally gave up and ordered one from somewhere else. The only reason he waited that long was it became an ongoing joke to see what excuse Rusty came up with next. Each month at the club meetings we would laugh at some of the excuses for not having his bumper. Once he was even told it was being hand delivered to his house by one of Rusty's employees, guess what? it never got there. I have never had a problem from Rusty himself the several times I've met him, BUT I know better than to order anything from him and expect it anytime soon. Good luck with your Atlas and hopefully Rusty will see some of this and try to correct his faults.

Originally posted by jeepguru7
Good luck with your Atlas and hopefully Rusty will see some of this and try to correct his faults.

Rusty has seen threads just like this many many times and has read all the stuff said about him and his business practices. Even responded to some, and he hasn't changed a single bit. Yet people still order from him. :rolleyes:

Dave

Seen several threads like this about Rusty. I'll throw in my .02. I've ordered twice from Rusty (both times a Garvin Trail Rack). Best price around. First unit was delivered in LESS than 24 hours. Second took 2 days (I'm only about 130 miles away). FWIW I'd probably give him business again, but then I have no complaints.

Robert

And whining about it on the PBB is going to help you how?

cmk

I've gotten a lot fo stuff from Rusty with no problems.......

Rusty's ALERT!!!! (read RANT and BEWARE) (http://www.ifsja.org/ubb/ultimatebb.php?ubb=get_topic;f=3;t=007921;p=1) on IFSJA.ORG. He drilled out brake lines from a 3/8" bolt to fit a 7/16" bolt and tried to pass them off as normal lines.

Bryan

Originally posted by Oxjockey
Rusty's ALERT!!!! (read RANT and BEWARE) (http://www.ifsja.org/ubb/ultimatebb.php?ubb=get_topic;f=3;t=007921;p=1) on IFSJA.ORG. He drilled out brake lines from a 3/8" bolt to fit a 7/16" bolt and tried to pass them off as normal lines.

Bryan

... nothing new.

Giving Rusty your money is no different than giving it to some dude standing on the street corner that washes your windshield with a bottle full of his own urine.

cmk

Originally posted by Oxjockey
Rusty's ALERT!!!! (read RANT and BEWARE) (http://www.ifsja.org/ubb/ultimatebb.php?ubb=get_topic;f=3;t=007921;p=1) on IFSJA.ORG. He drilled out brake lines from a 3/8" bolt to fit a 7/16" bolt and tried to pass them off as normal lines.

Bryan
maybe someone redrilled it and returned it to them?

Originally posted by Taso Stambolis

maybe someone redrilled it and returned it to them?

Keep your logic and reasonable doubt out of a perfectly good bashing thread! :flipoff2:

Bryan

Sorry to hear about your trouble, 4 liter v8...

It's kind of funny, but I had the exact opposite problem you had.

I bought a 4.3 atlas from Rusty about 6 months ago. It arrived ahead of schedule.

Here's the funny part: About 6 weeks ago, another 4.3 Atlas and TJ shifter shows up at my house!

I called Rusty's almost immediately, as I was concerned about getting billed for this 2nd Atlas. Turns out, the PO numbers got screwed up and some guy back east didn't get his Atlas.... it was probably you.

Anyway, UPS picked it up last week. I bet you get it soon.

As was said above should have ordered it from me. :flipoff2: When a customer calls for an Atlas and says yes I order it right then and there. Plus I have a very fair price.

We (vendors) all screw up from time to time (I know we do here) but the ones that try to fix it fairly are the ones still around. Maybe the fawk ups will go away eventually.

Originally posted by Oxjockey


Keep your logic and reasonable doubt out of a perfectly good bashing thread! :flipoff2:

Bryan
rotflmao:rasta: ok

I've personally ordered numerous items from Rusty, and most all of them were promptly received.
On the few that were slow to be received I resolved with a few phone calls to Rusty.

Originally posted by Steve N
As was said above should have ordered it from me. :flipoff2: When a customer calls for an Atlas and says yes I order it right then and there. Plus I have a very fair price.

We (vendors) all screw up from time to time (I know we do here) but the ones that try to fix it fairly are the ones still around. Maybe the fawk ups will go away eventually.

Darwin?

All this shit getting talked about rusty....

Has any one ordered a part from him and recieved a box of bricks?:flipoff2:

I have orderes some parts from him they always seem to take forever to get the parts delivered.
It's always some screw up or other that stalls everything.

I don't know why I ever bought anything for my XJ from Rustys when Rubicon Express is just an hour north of me:rolleyes:

Originally posted by cmk
And whining about it on the PBB is going to help you how?

cmk

It informs others of the problems. I have no need for anything from rusty but,now I for sure will never order a bolt from him.
And I have had simular problems with tomken so I know how frustrating this is.

If one hasn't learned of Rusty's crooked ways by now, they need to get out from under the proverbial rock. Rusty has been pulling these kinds of stunts for literally years.

cmk

Originally posted by cmk
If one hasn't learned of Rusty's crooked ways by now, they need to get out from under the proverbial rock. Rusty has been pulling these kinds of stunts for literally years.

cmk
THAT'S what amazes me the most. I have yet to see a Jeep related message board that doesn't have at least one Rusty's bashing thread or people that generally are pleased with his service. Personally I think he's a jerk, I had ordered a simple tracbar end and talked to him 3 times in 2 days to make sure it was ordered and on it's way because I needed my jeep that following weekend. Of course I never got it, it's RUSTY, and the next week he had the nerve to say I never ordered it. Then when I reminded him of our conversation...dead silence followed by more BS excuses. Then he has the nerve to pad the shipping, $10 for a tracbar end? Yeah right.

I have a friend who ordered his lift from them and it came arrived the day they said it would. I guess they can get their lifts out in time, but the driveline components take a while.

He finally gave me a real tracking number yesterday. Good to hear that he fucked it up so bad that it showed up at somebody's house on the west coast.:eek: I mainly got all worked up because back in the day I ordered a belly up skid plate from a guy by the name of Brennan Metcalf of Metcalf Motorsports which costs over $300. Needless to say he took my money and moved to Mexico or something. I did want that to happen to my $2,190.

I will agree that Rustys prices are really cheap. I got the Atlas II 4.3 with 32 spline front output and free shipping (wonder why?) for $2,190.

Originally posted by A 4 liter V8 eater
...which costs over $300. Needless to say he took my money and moved to Mexico or something.

Dude must be living high on the hog with your $300. :rolleyes: Prolly bought hisself a little cantina right on the pacific.

Originally posted by cbassett
Dude must be living high on the hog with your $300. :rolleyes: Prolly bought hisself a little cantina right on the pacific.

Metcalf set up a group buy on JU and took off with a LOT more than $300... He had a legit business for a while, fabbing and selling a quality product, made a name for himself... Then set up a group buy, took a bunch of orders and payments, and disappeared...

Dave

Yeah, I know. it was a play on 4 liter's statement.

I ordered a 4.3 from Crawltech. I was told it would ship in two weeks. I called for an update 2 weeks later and was told it had been shipped that day. They gave me a tracking number and the thing was actually overnighted via UPS (something I certainly didn't expect or pay for). Plus I got the front output upgrade free. So if you cancel your order, give them a call.

Oh well - my $590 Dana 60 35 spline ARB was cheaper than ANYONE else could touch... and although ARB sent the wrong one (ARB admitted it was their fault) Rusty was more than helpful in getting the issue resolved last Christmas...

BTW - some of you need to watch how you throw around the word "crooked" - that is called LIBEL. He may be slow, or unorganized, but that is NOT a crime (just poor business).

I see these types of threads all the time. What is amazing to me is the indignation I see from all the ones who got taken care of directed towards the ones who have been wronged. As in they (the ill treated) don't have much right to say anything because someone will always step forward who was treated fairly and attempt to invalidate the alleged wrongdoing.


Just out of curiosity, do you fairly treated supporters suppose that these ill treated individuals just make this stuff up?

I am just curious, I was never involved in any of Metcalf's little scams, but I did make several posts about his practices in an attempt to warn people and it was to no avail. People still sent in money, expected parts they never received and then jumped on the net for a solution.

So how does one solve the problem? Is it just a case by case basis and you pays your money and takes your chances or what?

Not that it truly analogous, but I am sure if one digs hard enough, every bad guy in history had a group of supporters that would gladly step forward and tout that particular individual's worth. Is that enough to make it safe for the rest of us????

Originally posted by mrblaine
So how does one solve the problem? Is it just a case by case basis and you pays your money and takes your chances or what?

Not that it truly analogous, but I am sure if one digs hard enough, every bad guy in history had a group of supporters that would gladly step forward and tout that particular individual's worth. Is that enough to make it safe for the rest of us????

go to mexico, drink a bunch of cheap alcohol, and hand out a north american ass kicking.

thats what i would do.

Hunter

Hell I say Rustys sucks balls and I can drive to his place in 20 minutes.:rolleyes:

Originally posted by mrblaine


Just out of curiosity, do you fairly treated supporters suppose that these ill treated individuals just make this stuff up?



That sounds like a fag.:flipoff2:

I can walk to Rustys and I am not surprised by anything said bad about him. His suspension parts are not well thought out and he is very very disorganized. You should see his place, well the inside. Her is an example from me:

"Rusty I had to drill out the hole on my hd trackbar mount to get it anywhere close to lining up properly, me" Rusty-" Ohh don't worry alot of people have to do that it ok."

Whats this bs about? Thats a very important part of the lift and it didn't fit correctly PERIOD. The worse part was he knew it:rolleyes: DW here I come and it did.

mrblaine - this is not a diffucult concept to grasp.


Assume shop XXX has had 1000 customers. Then assume all you ever heard from were the vocal 10 customers who had a bad experience. Is that a fair representation of the service you will get by shopping with that place? No, it is not.

So when I see a vendor being slammed, I merely post my positive experience so that people are aware there is more than one side to dealing with a vendor.

I am not discounting the negative experiences here at all. But it is not a fair representation for people to read this thread and walk away from it thinking ALL experiences with Rusty's go bad... because they do not.

So the reader can read the good AND the bad - and make an INFORMED decision about whether or not to deal with this vendor - simple as that.

i respect both sides of this debate, cause ive had stuff the very next day from rusty, and ive had stuff take 3+mos....

i just really ask myself is the two dollars i might save really worth potentially waiting or having to fight and gripe for parts i PAID for to get here? not really for me.

i know not everyone who orders from him gets fucked over, and not everyone is a satisfied customer either....seems to me like its random chance which side of the fence you end up on when you hang up after placing the order.

im just not interested in playing games...if i wanted to gamble, id go to AC.
anybody can fawk up...just seems that some make more of a habit of it than others.
~John

I too had a wonderfull experiance with kRustys...I had ordered a 6" leaf pack from him...well I got the same "7-10 WORKING days"...well fast fwd to 37 days later.. and lo and behold I had my springs!!! Wahoo!!! So on they go....kewl lets go wheelin!!! Went out and ram Upper Woodpecker, did the firehole then finished the rest of the trail....got home and the springs had sagged 4 inches!!!! Nice. So I called him, bitched about it he said even though I had "abused" them he would send another set.......I never saw them.....FAWK kRUSTY!!!!!:flipoff2:



FlexyXJ

Ditto DRM blaine, pretty simple.

Originally posted by DRM
mrblaine - this is not a diffucult concept to grasp.


Assume shop XXX has had 1000 customers. Then assume all you ever heard from were the vocal 10 customers who had a bad experience. Is that a fair representation of the service you will get by shopping with that place? No, it is not.

So when I see a vendor being slammed, I merely post my positive experience so that people are aware there is more than one side to dealing with a vendor.

I am not discounting the negative experiences here at all. But it is not a fair representation for people to read this thread and walk away from it thinking ALL experiences with Rusty's go bad... because they do not.

So the reader can read the good AND the bad - and make an INFORMED decision about whether or not to deal with this vendor - simple as that.

Normally, I do agree with you. But really, this is Rusty after all.

I am also fairly adept at understanding the concept you are conveying. I do business in large amounts with a exceptionally well known axle builder in SoCal. I doubt that I could toss his name around on here for more than about 10 or 12 seconds before someone threatened to hang me with the same rope they would use on him. I also don't ever defend him, I just figure that no one would listen anyway and it sorta like teaching a pig to sing. All that would be accomplished is wasting my time and annoying the pig.

Anyway David, thanks for the reply. I was actually bored and considered my response as an alleviation of that, somewhat.

Originally posted by FlexyXJ98
I too had a wonderfull experiance with kRustys...I had ordered a 6" leaf pack from him...well I got the same "7-10 WORKING days"...well fast fwd to 37 days later.. and lo and behold I had my springs!!! Wahoo!!! So on they go....kewl lets go wheelin!!! Went out and ram Upper Woodpecker, did the firehole then finished the rest of the trail....got home and the springs had sagged 4 inches!!!! Nice. So I called him, bitched about it he said even though I had "abused" them he would send another set.......I never saw them.....FAWK kRUSTY!!!!!:flipoff2:



FlexyXJ

Welcome to the dark side, Joe! How you doin fawka?

now see my thread on the Jeep forum about our trip to Moab. THere are some good pics of us in my jeep on it's side.

http://www.pirate4x4.com/forum/showthread.php?s=&threadid=92048

SeanP

PS-Rusty's steering almost killed my wife and I when his Home Depot weld broke.

Originally posted by JohnBuuu
i just really ask myself is the two dollars i might save really worth potentially waiting or having to fight and gripe for parts i PAID for to get here? not really for me.

I asked the same question - and the $100 I saved on my ARB *was* worth the potential problems ;)

mrblaine - :)

I ordered 2 ARB's for dana 60's and precision gear ring and
pinions for same axles. best prices anywhere.. period.

drop-shipped to my door with 7 days of receipt of order.

so far, good business dealings by me.....

--Sherpa

Here's some of cRusty's greatest hits...

http://www.fototime.com/1976D88523E22DB/standard.jpg
http://www.fototime.com/B62C3098A1C9A07/standard.jpg
http://www.fototime.com/910F7D0D6D5B688/standard.jpg

I plan on buying an atlas in the next few days. now that i've read this post, my question is...who has the next best deal? I live in cali and dont want to pay for shipping or tax(at least not one of the two). its worth an extra 100 bucks to me to get good service and get my product delivered as fast as possible. but not much more than that though. I need a deal, and its worth a 3 month wait to save 200 on the case, plus 100 on shipping and probably close to another 200 in tax.

should i go with rusty's? I'll be counting the "nopes" versus the "yups" here. its a democratic country after all.

Brandon, give Jess at High Angle driveline a call. He's a great guy to deal with! 530-877-2875 :D
Scott

Originally posted by Ketchup Dog
Brandon, give Jess at High Angle driveline a call. He's a great guy to deal with! 530-877-2875 :D
Scott

is jess giving you a commision for recruiting customers? thats all i've heard out f you for the last 3 posts on the rockskulls board. LOL j/k scott. thanks, i'll give him a call.

i just wanted to throw in my two cents here.
cent #1 i ran rusty's 3" XJ lift with add a leafs for a year and a half, loved it, would recomend it to a friend, i ended up selling it to a buddie's buddy, and he's wheeling with it on there now. i ordered it, three days later i leave town for a week, i get home and it's in my living room.
cent #2 somebody said something about having to drill out the holes on a HD XJ trackbar mount, i ordered mine from RE, only because i was ordering coils and longarms from them too. i too had to drill out the holes, it pissed me off, the only part on my front suspention that is listed as bolt on for a XJ and it wont bolt on.
Jeff