My wife placed an order and was charged on December 2nd.

Invoice # 6800

She got one package but the invoice with it said half of the order was shipping from a separate warehouse.

So she called and e-mailed several times with no response to any of her calls or e-mails. NONE.

So, anyone from Poly want to explain the poor communication?

And explain why I had 4 cans under the Christmas tree and no Air Bumps to go in them?

:mad3:

If it makes you feel better I ordered a leveling kit for a superduty from them the 2nd. I hear nothing for a week then I call them. I am told they are backordered , and somebody was " about to call me " I always talk to the same guy seems like Casey. Then the next day I get an email saying my odered was completed. I call and ask what deal was. I'm told our computer messed up . So they changed the order back to incomplete. A week later when I was told It would be a week back order nothing... I email them. No response. Next day call them and hear its still back ordered. Then finally last week I call again. Am told they are held up in powdercoating. I realized it's the holiday but the service seems to suck. Finally It shipped the 21st and says eta is the 28th...

You know, I understand back orders. I understand that sometimes you can't control what other suppliers do. I understand about holidays.

What I don't understand is shitty customer service.

I don't know if they are back ordered because they have not responded to several calls and e-mails. Let's assume back order.

Simply telling her they were back ordered when she placed the order would have eliminated this problem. She could have ordered from someone who had them in stock or chose to continue with them on back order. Seems just about everything you order from this place is on back order. Do they stock anything?

But no, they place the order, charge the account and then ignore phone calls and e-mails. I wonder how long this post will be ignored.

And don't go to the bullshit holiday crap. People from Poly have posted on here up to the 23rd and on Facebook on the 22nd showing a roll cage. So someone got a f-in e-mail between the 2nd and the 23rd.

Soooo.....under the tree I get this

http://i588.photobucket.com/albums/ss321/timstrader/04c3da1f.jpg

And no Air Bumps to go in them and no idea if I will ever see them. And the cans are even rusty. WTF?










.

Mine what pissed me off was they were "backordered from day 1 " And I had to call and find out about it rather than an immediate email . The best service they offered me was a more expensive product.

Holy crap man things go wrong especially around the holidays everybody wants the day off and people also want to buy things. I've dealt with poly a ton of times they are good guys who always got my stuff right and gave me a lot of the useful tech I needed in my build. Bottom line people fawk up but you really look like an ass airing your dirty laundry on the internet. Put yourself in the vendor's shoes would you want to cooperate and resolve something with someone who is acting like a spoiled brat. Delete your post and call them on Monday:shaking:

Fucking baby's O no, no air bump's what to do? I know cry like a baby that will help. If that made your x-mas a bad one WOW STFU

http://i121.photobucket.com/albums/o230/DJ404564X4/TEH%20FUNNAY/ATT00093.jpg

...

I ordered air bumps and cans from Off Road Warehouse and got them inside of a week. Here is the silver lining, it was free shipping on the bumps but the cans were not. An hour after placing my order online, I get a call saying they were going to drop the shipping charge on the bumps cause the computer does not realize they can be thrown in the same box as the bumps. I don't think you are being a whiney bitch at all. Yjese other morons would be crying way worse if it were their money. I say call your credit card company and cancel the order that way. Good luck.

Sorry guys.... 1/2 my staff has been gone since the 22nd. No holiday excuses, just me being too nice of a guy and letting my employees get some time with their families. We pride ourselves on having one of the BEST customer service wraps in the industry and the 2 negative experiences here are totally unacceptable on our part. I'll get all this bullshit handled tomorrow. Here is my direct line if anyone needs immediate assistance; Dave x203.

Holy crap man things go wrong especially around the holidays everybody wants the day off and people also want to buy things. I've dealt with poly a ton of times they are good guys who always got my stuff right and gave me a lot of the useful tech I needed in my build. Bottom line people fawk up but you really look like an ass airing your dirty laundry on the internet. Put yourself in the vendor's shoes would you want to cooperate and resolve something with someone who is acting like a spoiled brat. Delete your post and call them on Monday:shaking:


Really? Call them on Monday? What's going to be different? We have been calling them for weeks. And hell yes I am going to air my laundry on the internet. What other recourse do I have? They have ignored phone calls, ignored e-mails. This is a pretty visible place and maybe something will get done. 25 days and I still don't have the shit I ordered is bullshit. If wanting what I paid for in less than a month is acting like a spoiled brat then that's what I am. So you can kiss off.


Fucking baby's O no, no air bump's what to do? I know cry like a baby that will help. If that made your x-mas a bad one WOW STFU

Bite me.

Sorry guys.... 1/2 my staff has been gone since the 22nd. No holiday excuses, just me being too nice of a guy and letting my employees get some time with their families. We pride ourselves on having one of the BEST customer service wraps in the industry and the 2 negative experiences here are totally unacceptable on our part. I'll get all this bullshit handled tomorrow. Here is my direct line if anyone needs immediate assistance; Dave x203.

22nd?....what about before then? Many phone calls and e-mails were placed well before the 22nd. No response. The order was placed 20 days before you decided to be "a nice of a guy and letting my employees get some time with their families".

..................

Take some

http://i588.photobucket.com/albums/ss321/timstrader/e449737e.jpg

22nd?....what about before then? Many phone calls and e-mails were placed well before the 22nd. No response. The order was placed 20 days before you decided to be "a nice of a guy and letting my employees get some time with their families".

Like I said.... "NO EXCUSES". I can't turn back the clock 20 days and unfuck your situation but CAN get it handled first thing in the AM. I'm gonna figure out exactly what happened and correct the issue so hopefully it does not happen again to you or anyone else.

EDIT: For the record, I only have record of 1 email that was sent from you inquiring on the status of your order; it was sent Dec 24th @ 10am.

Sucks waiting on stuff with no info, been waiting on my BTF hi steer arm drop shipped from BTF by 4wdfactory for weeks but I haven't called or emailed.

I exchanged a few emails with Tommy at Poly on the 13th and he was nice enough to answer a bunch of my stupid noob questions very quickly, multiple times in one day. Not trying to downplay your situation but it seems like a simple screwup to me.

I would be upset as well but now that they know I would let them see what they can do. Hope it works out, seems like they are usually good to deal with.

Sorry guys.... 1/2 my staff has been gone since the 22nd. No holiday excuses, just me being too nice of a guy and letting my employees get some time with their families. We pride ourselves on having one of the BEST customer service wraps in the industry and the 2 negative experiences here are totally unacceptable on our part. I'll get all this bullshit handled tomorrow. Here is my direct line if anyone needs immediate assistance; Dave x203.

I was just pissed it was on back-order from day one and I never got a call. If the website said it was back-ordered I would understand. But then having to call since I heard nothing pissed me off. Then I got excited when I get an email saying it shipped. Oh well Then to call and say nope that's wrong... and not hear anything . Dave what can I really ask for though It finally shipped . I was kinda hoping for at least expedited shipping but no matter what I asked it didn't seem like your guy really could do anything.

Note to business.....
When shit is on back-order as soon as order comes in , and it's not mentioned. Call the customer...

22nd?....what about before then? Many phone calls and e-mails were placed well before the 22nd. No response. The order was placed 20 days before you decided to be "a nice of a guy and letting my employees get some time with their families".

OK, we got your stuff figured out... Bilstein was fawkin up your order. The Fox's bumps are leaving now; sorry for the inconvenience.


Note to business.....
When shit is on back-order as soon as order comes in , and it's not mentioned. Call the customer...

OK, looks like SKY confirmed to us that the items you ordered were in stock (these were non stocking items for us) when your order was processed. The info we give is what we get from the manufacture when situations like this occur. I understand how you feel jerked around and not treated right... Your items will be delivered tomorrow according to UPS. Please call my direct line if you have any other questions/concerns in regards to this particular order.

Dave
x203

Dave called me today and has unfawked my order and we have come to a resolution that is acceptable.

poly sells a LOT of parts. it's impossible to sell that much stuff and have a failure rate of zero. it sucks to be the unsatisfied customer, i know, but i still rank the folks at poly very high on the customer service level. i wont hesitate to order from them again.

-billy

My wife placed an order


Well theres your problem...happy holidays :flipoff2:

The g/f ordered a set of solid knuckles for me for Christmas and got them pretty quick. Granted I had the order read and she just had to enter her info.

Pig (Dave)-

Thanks for what you do, Thanks as well for giving your guys some time off-I'm sure they're very happy to be with their families and Thanks for your continued support. Hope you had a very Merry Christmas and wish you a Happy New Years as well.

(for what it's worth, I've ordered in the past and been very happy with the service. No whining here.)

Best of Luck,

Mike

Poly Performance (Dave) is the real deal. To see this thread tells me He is on it and it will be handled.
We all have to wait once in a while. This ain't Kmart schitt you're buying.

poly sells a LOT of parts. it's impossible to sell that much stuff and have a failure rate of zero.



I suggest you read a Six Sigma book. :D





Golf clap from the peanut gallery, Dave.

poly sells a LOT of parts. it's impossible to sell that much stuff and have a failure rate of zero. it sucks to be the unsatisfied customer, i know, but i still rank the folks at poly very high on the customer service level. i wont hesitate to order from them again.

-billy

Thanks dude, we are working hard for you guys over here!

Pig (Dave)-

Thanks for what you do, Thanks as well for giving your guys some time off-I'm sure they're very happy to be with their families and Thanks for your continued support. Hope you had a very Merry Christmas and wish you a Happy New Years as well.

(for what it's worth, I've ordered in the past and been very happy with the service. No whining here.)

Best of Luck,

Mike

Thanks for the kind words man!

Poly Performance (Dave) is the real deal. To see this thread tells me He is on it and it will be handled.
We all have to wait once in a while. This ain't Kmart schitt you're buying.

Thats right man. What alot of guys have got to understand is that most of these order issues are due to other manufactures inability to supply product in a timely manner. We are working on a system to better supply our customers with products faster which will inherently minimize these large call demands in our customer service department.

I suggest you read a Six Sigma book. :D

Golf clap from the peanut gallery, Dave.

If I only had the budget of Motorola.

My Girl ordered a harness bar around the 15th, and we haven't heard a peep. She got an email saying backordered about a week ago, but nothing since. I have heard nothing but positive about poly, so I'll chock it up to the holidays. I'm not installing it tomorrow, so there wasn't a need for a rant on my behalf. Dave her name is Cindy Combs. If it's shipped please let us know. If not please give us a ballpark. Soon as the funds recoup I have to order my brackets joints for the stretch from ya.

OK, working on this now. I'll have an ETA tomorrow for you. Sorry about the delay.

If I only had the budget of Motorola.


Some of your competition likes to think they do. :shaking:

Which gets / got them in trouble. From an outsider looking in: I think your success can be attributed to your strategy, which sounds like it has some Six Sigma influence. :grinpimp:

Chad

I ordered a replacement part from my hi-lift from you guys on the 12th and was just wondering on the status of it. the order number is #25375.

I have sent 2 emails with no response so i figure I will try for one on here.
I have ordered some stuff form you guys in the past with very good results. this is the first snag i have had. I am not trying to be an ass about it just wondering when i should expect to get it.

Shoot me a pm if you want to and let me know.
Thanks

:shaking: Give him a break, you ordered a part for your jack 12 days before christmas. You'll learn patience when ordering online,

This thread is making a bad image for a good company, send a PM if you want your order status, don't announce it for the world to read.

http://www.itsnature.org/Ground/images/article-pics/African-Hunting-Dog-2.jpg

The last time I got my parts in 4 days from Poly.

That is good service to me I am sure all shops have this from time to time

Fawk-I ordered 2 bottles of Caymus Special Select from PIG on Dec 24, at about midnight online and clicked the button for overnight shipping FEDEX for Delivery on Xmas Day for afternoon dinner and it still hasn't arrived! What the hell PolyBagger?

Bwahhhhh.....

PolyBag = A box wine (or boxed wine, cask wine[1]) is a wine packaged as a Bag-In-Box. Such packages contain a plastic bladder protected by a box, usually made of corrugated fiberboard.

Merry Xmas PIG!

Thanks for your email and great customer service. Hope to order more soon.

I am looking for air bumps right now for my project so if he returns them for any reason pm me and I will buy them from you. Just putting that out there

Some of your competition likes to think they do. :shaking:

Which gets / got them in trouble. From an outsider looking in: I think your success can be attributed to your strategy, which sounds like it has some Six Sigma influence. :grinpimp:

Chad

I try and follow and implement a lot of the 6 Sig concepts. Now that we have some more people here working I am trying to implement the whole "Specialists/Champions" concept that 6Sig pushes.

I ordered a replacement part from my hi-lift from you guys on the 12th and was just wondering on the status of it. the order number is #25375.

Checking it out now.


This thread is making a bad image for a good company, send a PM if you want your order status, don't announce it for the world to read.

I would agree...

The last time I got my parts in 4 days from Poly.

That is good service to me I am sure all shops have this from time to time

Thanks man!

Fawk-I ordered 2 bottles of Caymus Special Select from PIG on Dec 24, at about midnight online and clicked the button for overnight shipping FEDEX for Delivery on Xmas Day for afternoon dinner and it still hasn't arrived! What the hell PolyBagger?

Bwahhhhh.....

PolyBag = A box wine (or boxed wine, cask wine[1]) is a wine packaged as a Bag-In-Box. Such packages contain a plastic bladder protected by a box, usually made of corrugated fiberboard.

Merry Xmas PIG!

Next box of wine is on you Dirty Sanchez!

http://rlv.zcache.com/dirty_sanchez_sticker-p217356657065393453qjcl_400.jpg

Thanks for your email and great customer service. Hope to order more soon.

Glad we got it all taken care of; sorry about the delay/mix-up.

I am looking for air bumps right now for my project so if he returns them for any reason pm me and I will buy them from you. Just putting that out there

I got TONS on the shelf; give me a call and I can hook you.

Dave
x203

FWIW - I sent an e-mail to Poly once and it didn't get it returned. So I said fuck it and gave them a call. Got it taken care of instantly.

People - Just because you sent an e-mail doesn't mean the recipient actually got it. The only for sure way to take care of things are to speak in person.

Hell I ordered a double ended steering ram on the 13th. Didn't hear anything for about a week. I got on the site, talked to a rep (which is a sweet feature imo) and he answered my questions within 10 minutes. I didnt even expect anyone to answer me, but since they did and in record time, that shows me they do care. Keep up the good work and ill be ordering again real soon.:beer:

Class Act..............Carry On.

OK, we got your stuff figured out... Bilstein was fawkin up your order. The Fox's bumps are leaving now; sorry for the inconvenience.



OK, looks like SKY confirmed to us that the items you ordered were in stock (these were non stocking items for us) when your order was processed. The info we give is what we get from the manufacture when situations like this occur. I understand how you feel jerked around and not treated right... Your items will be delivered tomorrow according to UPS. Please call my direct line if you have any other questions/concerns in regards to this particular order.

Dave
x203

Thanks dude, we are working hard for you guys over here!



Thanks for the kind words man!



Thats right man. What alot of guys have got to understand is that most of these order issues are due to other manufactures inability to supply product in a timely manner. We are working on a system to better supply our customers with products faster which will inherently minimize these large call demands in our customer service department.



If I only had the budget of Motorola.



OK, working on this now. I'll have an ETA tomorrow for you. Sorry about the delay.



Dave , I realize that its usually due to suppliers. I was just frustrated that I have to call and find out it's backoredered rather than you call me. I used to sell stuff online to and deal with similar issues. The thing was if somebody would have called right away :"fyi your shit is back ordered" I'd be like ok . But not wait , hear nothing call ... and get jerked around. Thats all . I ordered the stuff for my DD. Tire's rubbing fender's and it's getting really old. So I was kinda hoping for it a little sooner than later. It finally did arrive though so that's a plus.

Get the saw out or the BFH. Next time put the right size tire on or lift it at the same time.

Get the saw out or the BFH. Next time put the right size tire on or lift it at the same time.

Sorry Buddy I had a lift on the truck Took the lift off when it sold. But ordered the leveling kit before it sold. Needless to say when the lift sold I took it off the truck and put stock parts on it since it was the best I could. And I'm not busting out a sawzall on a superduty... I used to be a vendor on here so I know what this guy goes through. I'm just saying better up the communication . I got the leveling kit on yesterday finally .I would say the powedercoating on the parts is already flaking off , and I had to use a file on a hold to get it to line up but it's done. So as far as satisfaction I guess it's a mute point...

Hell I ordered a double ended steering ram on the 13th. Didn't hear anything for about a week. I got on the site, talked to a rep (which is a sweet feature imo) and he answered my questions within 10 minutes. I didnt even expect anyone to answer me, but since they did and in record time, that shows me they do care. Keep up the good work and ill be ordering again real soon.:beer:

Glad you found the online chat helpful! We do care; without having you guys (customers) our business wouldn't be a business...

Class Act..............Carry On.

Thanks brotha.

Dave , I realize that its usually due to suppliers. I was just frustrated that I have to call and find out it's backoredered rather than you call me. I used to sell stuff online to and deal with similar issues. The thing was if somebody would have called right away :"fyi your shit is back ordered" I'd be like ok . But not wait , hear nothing call ... and get jerked around. Thats all . I ordered the stuff for my DD. Tire's rubbing fender's and it's getting really old. So I was kinda hoping for it a little sooner than later. It finally did arrive though so that's a plus.

Yes, 90% of the time our customer service issues are due to suppliers fawkin up the program. We are working hard to improve these particular issues.

..... I used to be a vendor on here so I know what this guy goes through. I'm just saying better up the communication . I got the leveling kit on yesterday finally .I would say the powedercoating on the parts is already flaking off , and I had to use a file on a hold to get it to line up but it's done. So as far as satisfaction I guess it's a mute point...

Working on the communication issue. We are currently receiving a HIGH volume of customer service related emails. For FASTEST service call in or use the online chat during regular business hours. As far as you concerns with product quality, fit, and finish... I can help you get in touch with Sky Manufacturing, the manufacture of the kit you ordered/received.

Looks like this thread is starting to spin a little out of control here. I am gonna close it. If anyone else has questions in regards to an open order they have with our company, PM me; i'll take care of you.

Dave
x203