please wait for the next available agent or press 0 to leave a message


you guys open today ? i am trying to spend money :smokin:

I tried to call pretty much all day to check on an order, there was nobody to talk to and the voice mailbox was full.......

Good luck.... I've been calling them at least twice an hour since Wednesday of last week and I have 4 emails into them. best of luck to you.... If you happen to actually talk to one of them send them my way

They are probably on the way back from King of the Hammers

Same problem here. We use them as a vendor, they have alot of products we can't get anywhere else. I call while the customer is in the store, nobody there. I call the customer back later on in the day to let them know I still haven't spoke to anyone. I call my customer the next day to tell them the same story. How much effort should it take to order a track bar bracket or Rotopax gas can? Several times the customer has said they will just go online elsewhere. I lose a sale and so do you guys!! Customer service is where it's at. Your guys are nice enough and get our orders shipped, if I can reach someone. Please step up the phone support guys.

I'm still amazed at the amount of businesses that simply close down for a week or two around a big event. Poly seems like a big enough business to leave at least one or two people to answer the phone and handle orders. :confused:

same story here. ordered some small parts last monday, thought i'd have em before i left for the hammers, so my rear locker would stop leaking. being i'm 3 hours away and all i needed was 2 orings thrown in an envelope, i was pretty surprised i still hadn't seen them when i got home yesterday. tried to call several times yesterday to just cancel it, no luck. i guess i'll try again today...

Just tried calling, same deal...

Anyone know if there's somewhere else to get those little foam shock shaft bumps?

I'm still amazed at the amount of businesses that simply close down for a week or two around a big event. Poly seems like a big enough business to leave at least one or two people to answer the phone and handle orders. :confused:

I'm not sure how many actual employees Poly has, but I know there aren't a ton of them, and pretty much all of them are very involved in our sport. Would you wanna be the guy left behind to answer phones while everyone else was at the event of the year? I know I wouldn't.

KOH was a huge event, and everyone was there. If anything they should have updated the answering machine with info on when they'd be back. If they wanna close the doors for a week to go wheelin that's up to them.

maybe they are having problems with the new location ?

They have more employees than you'd think. I am betting some were left behind during koh. I know they are prepping for their grand opening this weekend. If the phones seem down, email them.

i just got through, placed an order with them .... Thean told me they were real busy and yes a few of the guys were out at koh ... keep calling they are in the shop taking orders just have to be persistent

Try the live chat (upper right). I've had good luck with that.

I sent them an email yesterday after I couldn't get them on the phone and got a reply today. I guess that works for me.

please wait for the next available agent or press 0 to leave a message you guys open today ? i am trying to spend money :smokin:

When were you trying to call...? Monday...? We have been SUPER SLAMMED since last week. A good chunk of our staff was out to the KOH race but we still had several guys in the call center and customer service centers.... Sounds like it wasn't enough though. As a general rule if you know what you want/need to order just go for it online. If you don't feel comfortable with that and are having a hard time getting a hold of a sales associate over the phone, email your inquiry in with your phone # and someone WILL return your call. As the president of this company I sincerely apologize for the inconvenience. Please PM me for more assistance if you still need it.

I tried to call pretty much all day to check on an order, there was nobody to talk to and the voice mailbox was full.......

As stated above, we have been slammed. Our problem not yours and sincerely apologize for the inconvenience. For FASTEST customer service to check the status on an order please email your request (include first and last name and order ID #) to sales@polyperformance.com

We are currently working on rectifying our current call center capacity issues. Please be patient while we address these issues. Your business is greatly appreciated.

Good luck.... I've been calling them at least twice an hour since Wednesday of last week and I have 4 emails into them. best of luck to you.... If you happen to actually talk to one of them send them my way

Where are you sending your emails to? PM me your name and contact info and i'l call you first thing in the AM.

They are probably on the way back from King of the Hammers

Yes, several of us were out there and most of us came back sick and under the weather. We are playing catch up (from being short staffed last week) with staff under the weather. Doing what we can with what we got right now. The full team should be back tomorrow.

Same problem here. We use them as a vendor, they have alot of products we can't get anywhere else. I call while the customer is in the store, nobody there. I call the customer back later on in the day to let them know I still haven't spoke to anyone. I call my customer the next day to tell them the same story. How much effort should it take to order a track bar bracket or Rotopax gas can? Several times the customer has said they will just go online elsewhere. I lose a sale and so do you guys!! Customer service is where it's at. Your guys are nice enough and get our orders shipped, if I can reach someone. Please step up the phone support guys.

Working on it dude... Email is the FASTEST way to get a response right now. We are having abnormally high call volume in our call center. I am working on addressing the issue now. If you need a quote email us at @ sales@polyperformance.com

I'm still amazed at the amount of businesses that simply close down for a week or two around a big event. Poly seems like a big enough business to leave at least one or two people to answer the phone and handle orders. :confused:

We did keep several of the staff here to work durring the race last week. Looks like it wasn't enough. Lesson learned. We are working on upping the staff in the call/cust. service center now. Unfortunately its gonna take a bit to get staff in there and trained but we ARE working on it.

same story here. ordered some small parts last monday, thought i'd have em before i left for the hammers, so my rear locker would stop leaking. being i'm 3 hours away and all i needed was 2 orings thrown in an envelope, i was pretty surprised i still hadn't seen them when i got home yesterday. tried to call several times yesterday to just cancel it, no luck. i guess i'll try again today...

PM me your info and I can help you out first thing in the morning. email is your BEST & FASTEST way to get a response from us right now due to the high call volume we are experiencing. Sorry for the inconvenience.

Just tried calling, same deal...

Anyone know if there's somewhere else to get those little foam shock shaft bumps?

I'd suggest ordering online if at all possible (http://www.polyperformance.com/shop/Eibach-Micro-Cellular-Foam-Shaft-Bump-Stop-p-1354.html). PM me your # and i'll call you if you wanna do it over the phone.

I'm not sure how many actual employees Poly has, but I know there aren't a ton of them, and pretty much all of them are very involved in our sport. Would you wanna be the guy left behind to answer phones while everyone else was at the event of the year? I know I wouldn't.

KOH was a huge event, and everyone was there. If anything they should have updated the answering machine with info on when they'd be back. If they wanna close the doors for a week to go wheelin that's up to them.

We have about 30 employees now between our mail order and manufacturing business. Yes, you are right on point man, ALOT of our guys are enthusiasts as well. I try and treat my guys good and let the ones that want to go to the events go. I guess sometimes I'm a little too nice and don't necessarily do whats best for the company. It seems like I was over estimating the abilities of our skelton crew. We will be staffed quite a bit heavier come this time next year, for sure.

maybe they are having problems with the new location ?

Well sort of... I guess I really didn't realize of bad a bottle neck the old space and phone system were really creating. Adding about 22K sq/ft and getting little nice phone system really uncorked some more business for us. Now we have a staffing issues to deal wit the larger demand... We're working on it!

They have more employees than you'd think. I am betting some were left behind during koh. I know they are prepping for their grand opening this weekend. If the phones seem down, email them.

Yes Tank, been down guys last week cause of KOH, several came back sick as dogs, and the grand opening this weekend. Its a prefect storm dude... Just trying to weather it now. And yes, people who can't get through on the phone PLEASE EMAIL US YOUR CONTACT INFO AND WE WILL CALL YOU BACK ASAP!!!!!!! SALES@POLYPERFORMANCE.COM

See you this weekend Frank!

i just got through, placed an order with them .... Thean told me they were real busy and yes a few of the guys were out at koh ... keep calling they are in the shop taking orders just have to be persistent

Cool, glad to see you got it worked out.

Try the live chat (upper right). I've had good luck with that.

Yes, the "Live Chat" function works VERY well for us. Give it a shot if you are having issues with the phone.

I sent them an email yesterday after I couldn't get them on the phone and got a reply today. I guess that works for me.

EMAIL IS BEST!!!

I have to say thanks ... I got my call back yesterday.

We need a Pirate4x4 coupon code for ordering stuff online :D

Here ya go guys for all of your trouble

coupon code APOLOGY2011 good for 10% off until midnight on the 21st.

We really do apologize for all of the frustrations.
xoxo
Leah

:beer:

Just ordered. Thank you!

:) Love it!

Yea. I am having the same problem today. It would not allow me to leave a message as the line was busy. I placed an order last week that was supposed to be here by the beginning of this week, but no sign of it. I suppose they need some more staff.

give me a call. direct line 805-706-0358 leave message if I don't answer. We have been super busy all week.

Appreciate the fast reply back. I left a message with mike.

Any word on when I should hear from one of you guys?

try live chat, it works great if you're stuck in front of a computer