UBBZY STEVEN CASTELLANO Detroit Locker

[actionpaintball]

I “bought” a 35 splined detroit locker from UBBZY [STEVEN CASTELLANO] on 1-29-06. (/forum/axles-tires-wheels-sale/437338-dana-60-detroit-35-spline-axles.html)
Description: Dana 60 Detroit and 35 spline Axles

The Detroit Locker is 35 Spline for 4.56 gears and is brand new never installed. $470 Shipped to your door. **SOLD**

Although the UPS scan showed it delivered-it was not and my two security camera’s verified this. I buy/sell/ship lots of things UPS and have had this happen a few times-so there were no initial worries. I contacted UPS and UBBZY-after 10 days of trying to locate the package-the official claim was filed by the shipper UBBZY (that’s the way UPS files their claims). After checking on the status through the tracking number and PM’s-the claim was finally “honored” (Both of us had to sign forms related to non-delivery status ect…) This is 70 days later.

I thought this was going to be resolved until I got a $100 refund from him and the following statement: Sorry it isn't the full amount but UPS would only give me $100

Having dealt with UPS-I knew the magic $100 number-that is the value they will honor if no additional insurance is specified-and a later email confirmed this from Steven:

“Claim was for $470. Retail value was like $539. I did not put any extra insurance on it because $470 was for shipping, as our original agreement states, NOT shipping and insurance. YOU did not request insurance. I have a copy of the check out in the car, I will scan and email it to you tomorrow. I'll also send you the Proof of Delivery from UPS. There is nothing more I can do. I argued with them for an hour, a representative, manger, and supervisor.

I'm sorry.”

Now I have to eat $370 because the full value was not insured? Steven is taking the stance that I should have requested additional insurance on the deal? I can see the initial problem resting with the shipper-and they have admitted screwing up or UPS would not have honored the claim (Getting money out of UPS is like pulling teeth)-I assume all my shipments are fully insured unless otherwise specified-if he had stated that insurance was additional in the description or supplemental emails prior to shipping- I would have given him the extra $3.20 on a $470 item…

Now I just get; “sorry-nothing I can do…”

[ubbzy]

There is nothing I can do. I don't run a business. All I did was sell a Locker I decided I was not going to use.

I double boxed it with tons of bubble wrap between every layer. Feeling confident that there was no way UPS could damage it,(even if it fell off the back of the truck) then I shipped it out.

Now, UPS does there little dance and the driver finally appears in front of your house and carries the package to your door along with his scanner. He rings the door bell, and if no one is home, he puts the package down scans it and goes on with his day. That last scan creates the "DELIVERED" entry on your Package Progress log that is viewable online.

I recently had one of the vendors on this board put the wrong ZIP code on a package sent to me. Now I'll mind you the town the package was shipped to did not even have a street remotely named as mine, so who knows where it was delivered. Once I contacted the vendor they put a call into UPS and 7 days later the package was at my door. They actually found it.

It was not that hard to get the money from UPS, just a little paperwork.

You told me that you had 3 cameras in previous conversations??? Hummmm??

I still have not received the package-and they did not drop it off either-I have 3 security camera's and checked for Friday delivery (at 3:15 when they stop) and nothing

What address did you send it to?"

Just to make note the delivery date was Thursday 2-2-06 @ 2:37PM Not Friday 2-3-06 @ 3:15PM


What do you expect ME to do?

[actionpaintball]

I actually have a bank of 6 camera's, 2 on the front on my house-3 were not on, and the other was on my back yard-but that is not the point at all...

The point is simple-you never asked me to pay additional for insurance-UPS lost it-they admitted guilt-and the product was not fully insured. Now I am out $370.

Let me hear everyone elses' opinion on this? Wouldn't everyone here expect to have their item insured for the full value unless otherwise specififed?

[BrokenBronco]

I'm sorry to hear about your situation! if you wanted it insured you should have stated so, and paid for it. Why is it the sellers responsibility to insure it for you at his expense?

[ubbzy]

Opinions are like assholes, everyone has one, some of them stink.

UPS never admitted that they are at fault. The said the get "This Type" of claim all the time and as I, their hands are tied and there is nothing they can do.

[ubbzy]

Originally Posted by BrokenBronco

I'm sorry to hear about your situation! if you wanted it insured you should have stated so, and paid for it. Why is it the sellers responsibility to insure it for you at his expense?

Your opinion smell like roses!

[jo-pal1]

You have six secrurity cameras!!! That, in and of itself, sounds a little shady. It should never be assummed that something is insured when it is shipped. The only time something is insured is when the purchaser requests it to be! Then they are CHARGED for it. You have some nerve bashing UBBZY pal! Why is it that your cameras didn't catch the UPS driver? After all the final scan was at your door step wasn't it? I doubt the UPS driver would scan it delivered and then decide to risk his wonderfull benefit package, stock options and lucrative pay in order to steal your locker!!!!!
Be a man and take it on the chin. You should have requested insurance if you are as experianced as you claim to be.

[ubbzy]

Now that's a bouquet of roses!!!

[REDDMANIAC]

I insure big ticket items all the time, its good business so as not to have a situation like this. Ive seen the mistake a dozen times, both ups and forwardair. I may not insure everything, but I try to since it is only a couple of bucks. People pay for an item, nothing less, so its item or moneyback. So to everyone reading, INSURE EVERYTHING because your name is riding on it(usually). I feel for both of you.

[mda]

Buyer paid - seller needs to deliver.

Should be a 50 - 50 split since delivery was compromised without proper insurance.

I always over insure shipments.

[HAMMERDOWN!]

I insure EVERYTHING I sell at 100% what it's worth. I do that out of respect to the buyer. I would hate to be the one on the other side that gets screwed over. On the other hand, I don't assume that the seller is doing the same that I am doing, so I will double check before the item gets shipped. It's a toss up for me!

[CreepyCrawler]

if the item is a high dollar item i make sure its insured and let the buyer know it is .. if its a low dollar item and the buyer isnt worried about it i still insure it and make sure its always boxxed properly ... alot of times the buyer isnt aware its insured till they get it . anyway i think its a 50 /50 buyer didnt ask and seller didnt offer .. that high of a dollar item should have been insured without the buyers input i think ... juss think when shipping something if it was being sent to you would you make a stink about it if it didnt show up and the seller didnt have insurance on it to cover it? damn right you would .. but the part where UPS Shows it as "Delivered" bothers me they scan the item when dropping it off on the door step .. other wise it dont recieve a last scan to show it delivered . something isnt right good luck guys

[TONY K]

Seller owes the buyer 370 bucks. It's not a deal until the buyer gets the product. Likely the UPS man delivered it to the wrong address and it's sitting in front of someone elses house. No fault of the buyer or seller. But the seller has the responsiblity to be sure the porduct gets in the buyers hands. $ 2.25 for a UPS signature from the buyer would have saved the seller from having this issue.

Learn from this. Don't sell anything to anyone you don't fully know and trust without a signature. And the insurance for a $470 package was only $ 2.50.

[Todd W]

Insurance is an option the buyer has the option to purchase. If he wants it and is worried he needs to express his concern with the seller, and if the buyer wishes to add insurance the seller should add it for him for cost.

For a BUSINESS I say they are responsible for delivering the product but for someone here if it's lost by UPS it's lost by UPS and the seller is not responsible.
That's just what I think, take it up with UPS it may take a while but they WILL get it stragithened out. For all the seller knows he will refund the $ and the buyer
really has the item good scam that hte seller DOES NOT need to risk. Go through UPS, even as a business go through UPS... I`ve had packages lost and the business re-ships the item to me, and take sit up with UPS to get their refund.

[mdill]

I think the seller is clear here, he has "proof" that he held up his end of the
deal, he shipped the package to your address for the agreed price. He followed up
with UPS to try and streighten out the issue. What else exactly do you want
from him.?
UPS said it got there, ball is in the buyers court to prove otherwise. As far I see no proof has been presented to say otherwise.

Sorry for your loss, check the neighbors trash not likely that they know what
a D-60 locker even is, much less what to do with it after bobbing off your steps.


Mike D.

[NCtoy76]

sorry paintball u loose this one, u have to make sure uuuuuuuuu buy the insurance for the full amount, sorry for ur bad

[85 Chevota]

It is the buyers responsibility to pay for his purchases. It is the seller's responsibility to deliver those items. Insurance is to protect the seller, not the buyer. Thats why the seller has to initiate any claims, any any payouts are made to the seller.

Ubzy owes actionpaintball $370.

[ih4x4]

I hate how ups just leaves the stuff at your door I was takking to the ups guy the other day and he said that theives are following delivery drivers on there routes and when they notice that the driver leaves the box at the door they come back and take it,

I have had 3 boxes that ups have left at the door come up missing and 1 box that my neighbor down the street found at his door he was nice enough to bring it to me, all my ups shipments that I ship always are signature required so you know its delivered,

a few weeks ago one of my customers called me around 5pm to ask where his shipment was I tracked it and let him know he signed for it around noon he laughed and his response was "so thats where the box on my desk came from" he signed for it pulled the packing list off it and forgot about it,

action take him to court you will win, the seller is responsible to make sure it is delivered to the buyer and since ups screwed up and delivered it to a door how can you prove its paintballs door and not just some random door,
Ubzy owes actionpaintball $370

[trkklr77]

i see it going both ways,

ubbzy sent the item out and cashed the check, he also has ups's word it was deliverd.

apb paid for and has not recivied a locker, he has video proof it was not deliverd.

either one could be scamming[not at all likely but the situation dictates so]

i think ubbzy was retarded for not insuring it for the full amount, but wtf does he care he has apbs money.

i have never asked for full insurance before but on something like this i sure as hell would.

he owes more than $100 but neither have a locker or their full moneys worth, sucks at both ends.

[ubbzy]

Originally Posted by trkklr77

i see it going both ways,

ubbzy sent the item out and cashed the check, he also has ups's word it was deliverd.

apb paid for and has not recivied a locker, he has video proof it was not deliverd.

either one could be scamming[not at all likely but the situation dictates so]

i think ubbzy was retarded for not insuring it for the full amount, but wtf does he care he has apbs money.

i have never asked for full insurance before but on something like this i sure as hell would.

he owes more than $100 but neither have a locker or their full moneys worth, sucks at both ends.

Where is Video Proof. The video he is refrencing is the wrong day. When I told him that months ago he responded with "Oh, Ok, well I checked the correct day and time too, UPS was here and dropped off 2 packages but neither of them were the locker"

So in conclusion he does have video of UPS being at his house at the date and time the package was delivered.

[85 Chevota]

Originally Posted by ubbzy

Where is Video Proof. The video he is refrencing is the wrong day. When I told him that months ago he responded with "Oh, Ok, well I checked the correct day and time too, UPS was here and dropped off 2 packages but neither of them were the locker"

So in conclusion he does have video of UPS being at his house at the date and time the package was delivered.

You still owe him $370

[mdill]

The seller shipped it, a uninvolved third party (UPS) said it got there, the buyer
said it did not, who has the burden of proof ? (The buyer, not the seller)
for all we know the buyer has it, or it was bobbed off his step, either way
unless he can show negligence on or fraud, the seller has held up his end
from all the evidence.

Mike D.

[krb]

The lesson here is to request insurance and a sig.for the buyer's protection.
When I have shipped items,I always paid for ins.It is not expensive.
In this case,if the seller bought the insurance(wow-$2.50!) we would not be talking about this matter.

[actionpaintball]

I have seen mixed comments from everyone-and I have been on vacation over the last week. I will just add the following and probably close the thread;

UPS has admitted guilt-and provided the refund to the max allowance under their conditions and insurance guidelines. UPS would have never honored the claim if they thought they were not at fault-the only packages I got over the three day period (plus and minus one day) were racing seats that are much larger than a Detroit.

#1 fault is with UPS-no argument-they either lost of mis-delivered the package. [They are not an “uninvolved third party”???]

I buy and sell lots of items and it is my impression that everything is shipped insured unless otherwise specifically stated. Again-if I were told I needed to pay $473 instead of $470 to have my item insured-I obviously would have taken out "additional" insurance.

I have video cameras because I often leave out packages I sell on eBay for pick-up. My buddy installs systems for a living and I got a super deal (=free) on an old casino system to repay a favor. I don’t live in a bad neighborhood-I just like the security of turning on my cameras when I leave for extended periods of time-or have UPS pick-ups or deliveries. The cameras have absolutely nothing to do with the problem-they only provide proof that the package in question was not delivered to my door.

My complaint is that the seller did not insure the package-or request additional insurance before shipping. I assumed shipping insurance was included-and although it is my opinion that it should be clearly stated-it is just hat-my opinion-and I see that many people agree. The sale was $470 shipped-not $450 plus shipping and insurance…NOT $470 shipped plus additional insurance…ect…

I guess it comes down to I am out $370…and have received no product-and firmly believe I am not at fault. $370 will not mean that I am not eating this week, and in a few months-I will have forgotten about everything except learning one lessen; and that is to specifically require and be clear about insurance during shipping-especially from an individual. I hope everyone who reads this will remember the same. My intent is not to bash another member-I don’t think that Steven intentionally pocketed any insurance money-and I think if we had to do it over again-we both would be unambiguous about insuring the item. This is not a black and white issue…but it is a problem none the less. I am not going to take him to court or show up on his doorstep with my buddies demanding his money-I don’t think I intentionally got screwed-and I don’t believe that $370 is worth a court case or shooting off random threats…

After letting this sit for a week or so-my intent is not to drag anyone’s name through the mud-and will probably delete the thread and try to have some of the main points remain-but I would like everyone to become completely aware that insurance should be specifically requested; so the same thing does not happen to you.

I don’t think that I did anything wrong-and I still don’t have my Detroit locker.