PORC a bad vendor?? - Pirate4x4.Com : 4x4 and Off-Road Forum

biggreentj · 05-01-2006, 07:47 AM

ok first off, a few months ago i purchased some corbeau baja seats from PORC for cheaper than anyone else, i was very happy with them. then i PM them to ask about some long travel shocks. i was interested in a pair of the 15" 29.99 a pair they have on their site, here is their reply

"hey man you're looking at $105 shipped to your door. remember that we have the guaranteed lowest prices anywhere! Shannon"

then i got another PM from Alex sayin it would be $138.96 for 4 shipped, not a bad deal.

something was wrong between these two replies so i replied them back

their answer was
"the quote i gave was for the two shocks and shipping. i must have put the wrong weight for shipping that quote you got from alex was right."

ok makes since, but then when i ask whats goin on here,

alex tells me, he has no idea what shannon is doin, and says those shocks are 29.99 each with shipping.
i made sure we were talking about the same shocks,
then they tell me,

"Yes you are correct. I priced you four shocks shipping($29.99 each and $19 to ship) and Shannon priced you two shokcs($39.99 each plus shipping). We offer a better deal on set of four. Thanks, Alex"

offer a better deal on a set of four?? then why is your site have them listed for $29.99 each, and why did Shannon tell me he must have put in wrong shipping weight?
too many different stories.

sorry that was so long, i just wanted to have all the facts there.

they say they have great customer service??

TruckTrader · 05-01-2006, 10:16 AM

Quote:

Originally Posted by biggreentj

ok first off, a few months ago i purchased some corbeau baja seats from PORC for cheaper than anyone else, i was very happy with them. then i PM them to ask about some long travel shocks. i was interested in a pair of the 15" 29.99 a pair they have on their site, here is their reply

"hey man you're looking at $105 shipped to your door. remember that we have the guaranteed lowest prices anywhere! Shannon"

then i got another PM from Alex sayin it would be $138.96 for 4 shipped, not a bad deal.

something was wrong between these two replies so i replied them back

their answer was
"the quote i gave was for the two shocks and shipping. i must have put the wrong weight for shipping that quote you got from alex was right."

ok makes since, but then when i ask whats goin on here,

alex tells me, he has no idea what shannon is doin, and says those shocks are 29.99 each with shipping.
i made sure we were talking about the same shocks,
then they tell me,

"Yes you are correct. I priced you four shocks shipping($29.99 each and $19 to ship) and Shannon priced you two shokcs($39.99 each plus shipping). We offer a better deal on set of four. Thanks, Alex"

offer a better deal on a set of four?? then why is your site have them listed for $29.99 each, and why did Shannon tell me he must have put in wrong shipping weight?
too many different stories.

sorry that was so long, i just wanted to have all the facts there.

they say they have great customer service??

Your post is really confusing but I don't think you should be bashing vendors in this forum. I would delete this post if I were you. Besides, you're not out any money so what's your beef with these guys? Sounds like a fair deal on shocks to me, if you don't like the price just go buy them somewhere else.

GiS · 05-01-2006, 10:22 AM

The WHOLE crew at PORC rocks!! Amazing prices, amazing service, great guys all around! I am in Alberta Canada and still get all my parts from them.

I suggest you delete this and give PORC a shout, I have no idea what you were trying to say in your post.

-Joe

Rockabilly · 05-01-2006, 10:54 AM

Quote:

Originally Posted by GiS

The WHOLE crew at PORC rocks!! Amazing prices, amazing service, great guys all around! I am in Alberta Canada and still get all my parts from them.

I suggest you delete this and give PORC a shout, I have no idea what you were trying to say in your post.

-Joe

x2

biggreentj · 05-01-2006, 11:03 AM

i am not tryin to bash them or anything, but i am not the only one that has had problems with them recently. i just want to inform others that they may "quote" you a price for a product, when you can get it alot cheaper on their site

i have left them a message have not heard back, the only explaining they have done was a lie.

i know i didnt loose money from them, but the fact is, they jacked the price up on some shocks. not cool.

ogreshooter · 05-01-2006, 11:54 AM

I have ordered from PORC dozens of times, everything from small parts to full on lifts. Never EVER had any bad experiences from these folks. Always the best prices, always the best customer service.

Not sure exactly what has been smoked on your end of the line, but I think that there is more than one side to the story....

welndmn · 05-01-2006, 12:23 PM

sounds like one of them screwed up on a quote, or was unaware of the sale prices.
It happens.

biggreentj · 05-01-2006, 04:22 PM

i would totally agree, but there are about 3 different excuses, i must be wrong tho, i wanted to see what yall thought.

CreepyCrawler · 05-01-2006, 04:42 PM

i bought my tera low 4-1 from them they quoted a cheap price and even price matched someone else to make sure they had the cheapest price .... these guys go out of there way to give ppl deals .... you have No idea How many ppl these guys give quotes out too daily .... ive been in high volume auto part sales for many years and it is tuff to remember every quote you give ... ive asked for price quotes from them on here before then called and given a diff price they fixxed the price to what i was quoted and i was more then happy every time dealing with them .... PORC and DC4WD both have excellent service / prices ..

TRD · 05-01-2006, 04:55 PM

I have had nothing but great experiences with PORC. I have ordered from them a few times. They have the best prices around and are very honest and helpful.

I even had UPS break open a box (despite massive amounts of packing tape). They immediatly sent new parts and resolved the problem.

I'm a satisfied customer!

yj60 · 05-01-2006, 05:59 PM

Take a few minutes and call them on an 800 number.

Ask for Alex and I am sure he will get it straight/worked out. He is interested in getting it right.

I have placed eight different orders over the last six months and no problems.

Teach

smartazz19 · 05-01-2006, 06:06 PM

Same here. Good people. I get parts in house here in GA and order them over the phone. I would much rather drive an hour and half to go to PORC then go to the 4wp that is 10 minutes from my house. Alex is a great guy and i know he is not one to "screw" anybody by jacking up prices.

biggreentj · 05-01-2006, 06:11 PM

good to know, thanks guys

SouthernK5 · 05-01-2006, 08:33 PM

the one experience i had with them went sour when i called and ordered ove the phone (i didnt speak with alex). i ordered 30spline warn hubs a detroit and 5.13s for chevy d60. parts show up: 35spline warn hubs (i didnt really care, i deceided to upgrade instead of send back) and a detroit and 5.13s for a ford reverse cut hp d60. so i called back got the same guy, he said he remembered me ordering, and said that i told him i had a ford d60, almost like calling me a liar when i explained what happened. i asked if he could send the right parts and then it would be fine. he said he would send them and that i would have to pay to have the wrong parts shipped back, i was like wtf! well after 2 weeks i called to see where they were (this time i got alex) and he looked through the computer and said that guy hadnt done anything bout it. i explained to alex what happened and he apologized and said he'd send the right parts out the next day, and would pay the shipping of the wrong parts. couple days later i got the right parts and it was ok, except that it took over a month to finally get it straightened out.

they have the best prices by far. just make sure when you order, you order from alex, and alex only! i learned my lesson

biggreentj · 05-01-2006, 08:39 PM

yeah, i think thats the deal here, alex is the guy to ask for.

ogreshooter · 05-01-2006, 09:21 PM

I only deal with Kolby, and he is always good to me. Dealt with him several times, even on special orders he delivers!

SouthernK5 · 05-02-2006, 05:19 AM

kolby is the guy that messed everything up with me

beartj · 05-02-2006, 07:32 AM

Haven't bought anything in about a month or so but I've dealt with Alex many times over the past year or two buying gears, lockers and the like for buddies, club members and customers (thousands of $$$/many different transactions).

Never had one issue and the prices were unbeatable.

jesster · 05-02-2006, 08:47 AM

I ordered master install kits for a GM 8.5 and GM 9.5 from PROC. When they got here, they were for a GM 8.5 and GM 10.5...? I understand that mistakes do happen, but the kicker is that I was charged quite a bit more than what I was originally quoted on the phone. I called them up and no responsibility was taken on their side for the overcharge, and that it was going to be an extra $25 for the 9.5 install kit on top of the $45 that I felt I had already been overcharged...

I sent all the stuff back to them on my own dime so I could spend my money elsewhere.

I have heard lots of good things about PORC from many others, but my experience left something to be desired.

geberhard · 05-02-2006, 09:31 AM

PORC has always been a great vendor and I have bought a lot of stuff through them and will continue buying and recommending to others. I had no issues, and they were always able to give teh ebst deals around and great response for quotes and service. Alex and Colby are great to work with.

Please contact the vendor rather than bashing them here.

Gui

biggreentj · 05-02-2006, 11:49 AM

Quote:

Originally Posted by geberhard

Please contact the vendor rather than bashing them here.

Gui

like i said, i contacted them all i got was excuses, and i also said i am not bashing anyone here.

people have the right to know that they may get quoted a jacked up price.

jesster · 05-03-2006, 07:19 AM

Quote:

Originally Posted by geberhard

Please contact the vendor rather than bashing them here.

Gui

I contacted them already, and was not satisfied with the response that I received. I don't like to get quoted one price and then charged another...

I am not trying to bash PORC and feel that sharing my negative experience is far from bashing. I try to be fair, and am just as quick to shout out about good service as bad.

Peace,
Jesse

jeepin494 · 05-03-2006, 08:54 AM

I have nothing but good things to say about Alex and the guys at PORC.
I have always got great service and great prices. I use them frequently.

Marc P · 05-03-2006, 08:58 PM

I just used them for the first time...ordered new ring and pinion and install kit...they were very friendly and my parts came very quick.

Thanks

YellowJeep39157 · 05-04-2006, 09:33 AM

IMHO They have there good and bad time. Like when I ordered my axles from them. They told me it will be on this date but I received it 2 weeks later. Plus I ran that axle for 2 months and almost destroyed the R&P on the D44. Due to the lack of Drainage hole that was suppose to be drilled for the ARB. This cost me an extra 2 hours of labor that didnt needed to be spent. Sometime, They are just plain

. With my experience I will not order from them again and will only order from David at NorthRidge4x4.com.

05-01-2006, 07:47 AM	#1 (permalink)
biggreentj Registered User Join Date: Oct 2004 Member # 36852 Location: Tulsa, Ok Posts: 1,646	PORC a bad vendor?? ok first off, a few months ago i purchased some corbeau baja seats from PORC for cheaper than anyone else, i was very happy with them. then i PM them to ask about some long travel shocks. i was interested in a pair of the 15" 29.99 a pair they have on their site, here is their reply "hey man you're looking at $105 shipped to your door. remember that we have the guaranteed lowest prices anywhere! Shannon" then i got another PM from Alex sayin it would be $138.96 for 4 shipped, not a bad deal. something was wrong between these two replies so i replied them back their answer was "the quote i gave was for the two shocks and shipping. i must have put the wrong weight for shipping that quote you got from alex was right." ok makes since, but then when i ask whats goin on here, alex tells me, he has no idea what shannon is doin, and says those shocks are 29.99 each with shipping. i made sure we were talking about the same shocks, then they tell me, "Yes you are correct. I priced you four shocks shipping($29.99 each and $19 to ship) and Shannon priced you two shokcs($39.99 each plus shipping). We offer a better deal on set of four. Thanks, Alex" offer a better deal on a set of four?? then why is your site have them listed for $29.99 each, and why did Shannon tell me he must have put in wrong shipping weight? too many different stories. sorry that was so long, i just wanted to have all the facts there. they say they have great customer service??

05-01-2006, 10:22 AM	#3 (permalink)
GiS Registered User Join Date: May 2004 Member # 31285 Location: Canada Eh! Posts: 1,658	The WHOLE crew at PORC rocks!! Amazing prices, amazing service, great guys all around! I am in Alberta Canada and still get all my parts from them. I suggest you delete this and give PORC a shout, I have no idea what you were trying to say in your post. -Joe __________________ Rock Posse Racing #686 Driver: Joey Weber

05-01-2006, 11:54 AM	#6 (permalink)
ogreshooter Registered User Join Date: Nov 2004 Member # 37931 Location: Shuck me, suck me, eat me raw! Posts: 495	I have ordered from PORC dozens of times, everything from small parts to full on lifts. Never EVER had any bad experiences from these folks. Always the best prices, always the best customer service. Not sure exactly what has been smoked on your end of the line, but I think that there is more than one side to the story.... __________________ 90 YJ, 2.5, AX-5, D44-D30-4.88-7" SOA-35" Baja Claw Radials-T-Max 10,000 EWI

05-01-2006, 12:23 PM	#7 (permalink)
welndmn Well Done Man! Join Date: Mar 2000 Member # 398 Location: Bay Area, CA Posts: 17,434 Blog Entries: 3	sounds like one of them screwed up on a quote, or was unaware of the sale prices. It happens. __________________ Mark 71 Bronco. 42's and bolt on goats. 47' CJ2a, 302, C4, 33's. 2012, year of the flat fender.

05-01-2006, 04:42 PM	#9 (permalink)
CreepyCrawler Registered User Join Date: Jan 2006 Member # 65809 Location: N.Cal Georgetown Posts: 594	i bought my tera low 4-1 from them they quoted a cheap price and even price matched someone else to make sure they had the cheapest price .... these guys go out of there way to give ppl deals .... you have No idea How many ppl these guys give quotes out too daily .... ive been in high volume auto part sales for many years and it is tuff to remember every quote you give ... ive asked for price quotes from them on here before then called and given a diff price they fixxed the price to what i was quoted and i was more then happy every time dealing with them .... PORC and DC4WD both have excellent service / prices .. __________________ 07 Harley Davidson FLHTC 131 inch 7 speed 06 F150 King Ranch super crew cab 4x4 77 Sanger v-drive

05-01-2006, 11:03 AM	#5 (permalink)
biggreentj Registered User Join Date: Oct 2004 Member # 36852 Location: Tulsa, Ok Posts: 1,646	i am not tryin to bash them or anything, but i am not the only one that has had problems with them recently. i just want to inform others that they may "quote" you a price for a product, when you can get it alot cheaper on their site i have left them a message have not heard back, the only explaining they have done was a lie. i know i didnt loose money from them, but the fact is, they jacked the price up on some shocks. not cool.

05-01-2006, 04:22 PM	#8 (permalink)
biggreentj Registered User Join Date: Oct 2004 Member # 36852 Location: Tulsa, Ok Posts: 1,646	i would totally agree, but there are about 3 different excuses, i must be wrong tho, i wanted to see what yall thought.

05-01-2006, 04:55 PM	#10 (permalink)
TRD Zeus of the Sluice Join Date: Nov 2001 Member # 8286 Location: Costa Mesa, Ca Posts: 4,684	I have had nothing but great experiences with PORC. I have ordered from them a few times. They have the best prices around and are very honest and helpful. I even had UPS break open a box (despite massive amounts of packing tape). They immediatly sent new parts and resolved the problem. I'm a satisfied customer! __________________ -Ryan

05-01-2006, 05:59 PM	#11 (permalink)
yj60 Registered User Join Date: Feb 2003 Member # 16871 Location: Ohio Posts: 195	Good People... Take a few minutes and call them on an 800 number. Ask for Alex and I am sure he will get it straight/worked out. He is interested in getting it right. I have placed eight different orders over the last six months and no problems. Teach

05-01-2006, 06:06 PM	#12 (permalink)
smartazz19 Registered User Join Date: Dec 2002 Member # 15528 Location: Acworth, GA Posts: 194	Same here. Good people. I get parts in house here in GA and order them over the phone. I would much rather drive an hour and half to go to PORC then go to the 4wp that is 10 minutes from my house. Alex is a great guy and i know he is not one to "screw" anybody by jacking up prices. __________________ i break chit.

05-01-2006, 06:11 PM	#13 (permalink)
biggreentj Registered User Join Date: Oct 2004 Member # 36852 Location: Tulsa, Ok Posts: 1,646	good to know, thanks guys

05-01-2006, 08:33 PM	#14 (permalink)
SouthernK5 Registered User Join Date: Sep 2005 Member # 53382 Location: Fairfax Station, VA Posts: 1,169	the one experience i had with them went sour when i called and ordered ove the phone (i didnt speak with alex). i ordered 30spline warn hubs a detroit and 5.13s for chevy d60. parts show up: 35spline warn hubs (i didnt really care, i deceided to upgrade instead of send back) and a detroit and 5.13s for a ford reverse cut hp d60. so i called back got the same guy, he said he remembered me ordering, and said that i told him i had a ford d60, almost like calling me a liar when i explained what happened. i asked if he could send the right parts and then it would be fine. he said he would send them and that i would have to pay to have the wrong parts shipped back, i was like wtf! well after 2 weeks i called to see where they were (this time i got alex) and he looked through the computer and said that guy hadnt done anything bout it. i explained to alex what happened and he apologized and said he'd send the right parts out the next day, and would pay the shipping of the wrong parts. couple days later i got the right parts and it was ok, except that it took over a month to finally get it straightened out. they have the best prices by far. just make sure when you order, you order from alex, and alex only! i learned my lesson __________________ '85 k30 with crawl ratio of 140:1 '88 k5 on 39.5 iroks muddybuddy on ck5

05-01-2006, 08:39 PM	#15 (permalink)
biggreentj Registered User Join Date: Oct 2004 Member # 36852 Location: Tulsa, Ok Posts: 1,646	yeah, i think thats the deal here, alex is the guy to ask for.

05-01-2006, 09:21 PM	#16 (permalink)
ogreshooter Registered User Join Date: Nov 2004 Member # 37931 Location: Shuck me, suck me, eat me raw! Posts: 495	I only deal with Kolby, and he is always good to me. Dealt with him several times, even on special orders he delivers! __________________ 90 YJ, 2.5, AX-5, D44-D30-4.88-7" SOA-35" Baja Claw Radials-T-Max 10,000 EWI

05-02-2006, 05:19 AM	#17 (permalink)
SouthernK5 Registered User Join Date: Sep 2005 Member # 53382 Location: Fairfax Station, VA Posts: 1,169	kolby is the guy that messed everything up with me __________________ '85 k30 with crawl ratio of 140:1 '88 k5 on 39.5 iroks muddybuddy on ck5

05-02-2006, 07:32 AM	#18 (permalink)
beartj Rock God Join Date: Apr 2004 Member # 30026 Location: tulsa Posts: 1,022	Haven't bought anything in about a month or so but I've dealt with Alex many times over the past year or two buying gears, lockers and the like for buddies, club members and customers (thousands of $$$/many different transactions). Never had one issue and the prices were unbeatable. __________________ PORCer Fuggy The Coyote

05-02-2006, 08:47 AM	#19 (permalink)
jesster Registered User Join Date: Jun 2005 Member # 49468 Location: Rogersville, TN Posts: 1,404	I ordered master install kits for a GM 8.5 and GM 9.5 from PROC. When they got here, they were for a GM 8.5 and GM 10.5...? I understand that mistakes do happen, but the kicker is that I was charged quite a bit more than what I was originally quoted on the phone. I called them up and no responsibility was taken on their side for the overcharge, and that it was going to be an extra $25 for the 9.5 install kit on top of the $45 that I felt I had already been overcharged... I sent all the stuff back to them on my own dime so I could spend my money elsewhere. I have heard lots of good things about PORC from many others, but my experience left something to be desired.

05-02-2006, 09:31 AM	#20 (permalink)
geberhard Moderator Join Date: Jul 2001 Member # 5861 Location: California Posts: 8,491	PORC has always been a great vendor and I have bought a lot of stuff through them and will continue buying and recommending to others. I had no issues, and they were always able to give teh ebst deals around and great response for quotes and service. Alex and Colby are great to work with. Please contact the vendor rather than bashing them here. Gui __________________ Help us cure kids cancer! Shave for the cause :) Tips on how to build your Jeep bigger! New build, daily driver TJ on 44" rubbers Project hot 40 year old

05-03-2006, 08:54 AM	#23 (permalink)
jeepin494 Registered User Join Date: Apr 2005 Member # 46186 Location: Upstate SC Posts: 66	I have nothing but good things to say about Alex and the guys at PORC. I have always got great service and great prices. I use them frequently.

05-03-2006, 08:58 PM	#24 (permalink)
Marc P Registered User Join Date: Mar 2004 Member # 27945 Location: Santee, CA Posts: 396	I just used them for the first time...ordered new ring and pinion and install kit...they were very friendly and my parts came very quick. Thanks __________________ 95 Runner--axle swapped, double locked, and armored...GONE 1998 4runner...under construction

05-04-2006, 09:33 AM	#25 (permalink)
YellowJeep39157 Registered User Join Date: Nov 2005 Member # 56678 Posts: 414	IMHO They have there good and bad time. Like when I ordered my axles from them. They told me it will be on this date but I received it 2 weeks later. Plus I ran that axle for 2 months and almost destroyed the R&P on the D44. Due to the lack of Drainage hole that was suppose to be drilled for the ARB. This cost me an extra 2 hours of labor that didnt needed to be spent. Sometime, They are just plain . With my experience I will not order from them again and will only order from David at NorthRidge4x4.com.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode