First I would like to start off this Slaying of ballistic fabrication by saying that I am not some kind of jack ass that doesnt take all the variables of the way the world works into consideration like shipping times, back orders, norman processing times ect. ect. I know what posting something like this can do to a business but these guys need to get there shit together or they should be banned from here!
The story goes like this. I ordered some shock tabs, two sticks of DOM tubing, weld in ends, and two tie rod ends. Not a huge order about $300 but if they treated me right there would have been much more to follow. When I placed the order I specifically asked the sales person if they had everything in stock? He told me they did and that it would all ship out that day. I was very happy because it I am working on a time sensitive project and was very important to have these parts asap. I am located in bay area CA and they are located in AZ should not take any longer than a few days or a week at the most! I also ordered parts from 3 other off road suppliers the same day all of which were farther away from me than ballistic. I thought it was kind of weird that everything else showed up and I still hadnt seen anything from ballistic?
I called them one week later to see if I could get a tracking mber and see whats up? They told me that my order had not been shipped yet because they didnt have the DOM tubing in stock. I instantly was pissed becaus I just spent the last week waiting for parts that never left. I asked why the sales person who took the order told me that everything was in stock and that it would ship out that day? He could not give me a answer? I then asked when he would expect the tubing in stock and he told me by the end of the week or possibly early next week! I told him that was rediculus and that I could not wait that long. I then asked him how they can be this huge off road supplier advertising how they have all this trick ass shit but yet dont have a couple of sticks of dom tubing in stock? Such bullshit I am located in CA and I can get my hands on DOM tubing at about 7 different places in a day or two! WTF?
I tried to calm myself down I was just going to try and make the best of it. I asked him if they could just ship out what they had in stock and cancel the DOM tubing. He then told me that he could but would have to charge me a 20% re stocking fee. I fucking hit the wall! How the hell can you charge a re stocking fee for something you havent even shipped out yet nor do you even have in stock? We went round and round on the phone and I basically told him that he just lost the complete order and that I wanted to be refunded all of my money! He then tried to give me all this B.S. about how long the refund process was going to take and reasons why it was going to take 2-3 weeks for me to get the money back in my account. I told him how full of shit he was. I told him I know that my bank takes a few days to process the refund but it is no where near 3 weeks! Theses people are just straight up crooks! I told him that i would be calling my bank the next day and that they would be able to tell me if the refund had been placed yet. Well I did end up getting my money back but I had to contact my bank and have them do a reversal on the charges and basically take the money back from those assholes!
What makes this story even better is that I noticed while all this was going on Ballistic fab had a huge listing in the vendor section for DOM tubing on sale. Boasting about how they can beat everyone elses prices and how they had all this DOM in stock Blah Blah Blah.
Do not buy from these guys! I would love to see them go belly up! Pirate 4x4 customers beware!!!!!!!!!!!!!!!!!!!!
The story goes like this. I ordered some shock tabs, two sticks of DOM tubing, weld in ends, and two tie rod ends. Not a huge order about $300 but if they treated me right there would have been much more to follow. When I placed the order I specifically asked the sales person if they had everything in stock? He told me they did and that it would all ship out that day. I was very happy because it I am working on a time sensitive project and was very important to have these parts asap. I am located in bay area CA and they are located in AZ should not take any longer than a few days or a week at the most! I also ordered parts from 3 other off road suppliers the same day all of which were farther away from me than ballistic. I thought it was kind of weird that everything else showed up and I still hadnt seen anything from ballistic?
I called them one week later to see if I could get a tracking mber and see whats up? They told me that my order had not been shipped yet because they didnt have the DOM tubing in stock. I instantly was pissed becaus I just spent the last week waiting for parts that never left. I asked why the sales person who took the order told me that everything was in stock and that it would ship out that day? He could not give me a answer? I then asked when he would expect the tubing in stock and he told me by the end of the week or possibly early next week! I told him that was rediculus and that I could not wait that long. I then asked him how they can be this huge off road supplier advertising how they have all this trick ass shit but yet dont have a couple of sticks of dom tubing in stock? Such bullshit I am located in CA and I can get my hands on DOM tubing at about 7 different places in a day or two! WTF?
I tried to calm myself down I was just going to try and make the best of it. I asked him if they could just ship out what they had in stock and cancel the DOM tubing. He then told me that he could but would have to charge me a 20% re stocking fee. I fucking hit the wall! How the hell can you charge a re stocking fee for something you havent even shipped out yet nor do you even have in stock? We went round and round on the phone and I basically told him that he just lost the complete order and that I wanted to be refunded all of my money! He then tried to give me all this B.S. about how long the refund process was going to take and reasons why it was going to take 2-3 weeks for me to get the money back in my account. I told him how full of shit he was. I told him I know that my bank takes a few days to process the refund but it is no where near 3 weeks! Theses people are just straight up crooks! I told him that i would be calling my bank the next day and that they would be able to tell me if the refund had been placed yet. Well I did end up getting my money back but I had to contact my bank and have them do a reversal on the charges and basically take the money back from those assholes!
What makes this story even better is that I noticed while all this was going on Ballistic fab had a huge listing in the vendor section for DOM tubing on sale. Boasting about how they can beat everyone elses prices and how they had all this DOM in stock Blah Blah Blah.
Do not buy from these guys! I would love to see them go belly up! Pirate 4x4 customers beware!!!!!!!!!!!!!!!!!!!!