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Old 08-07-2012, 04:44 PM   #1 (permalink)
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WTF is this ISO BS good for?

My dealership job spends an inordinate amount of time on this ISO crap. No one here can actually tell me what its good for. They come in, ask us for answers to DA questions, grade us and leave? Is this like the BBB, where it looks good on the wall plaque, but has no real value at all? If we spent half the time actually helping customers as we do in prepping for these audits, we wouldn't need ISO.

I just cant see how having a "quality policy" means anything. All I see are a bunch of buzzwords. Everything here is just as messed up as all the other places I have worked for. Maybe I'm just not a team player
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Old 08-07-2012, 04:46 PM   #2 (permalink)
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omg there is an acronym from my working past

and a HUGE PIA

I was told it was for gov't contracts
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Old 08-07-2012, 04:52 PM   #3 (permalink)
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You should see the bill for asking those stupid questions, ISO crap ain't cheap.
Bottom line you can still build crap but being ISO certified your crappy build is done per procedure not by accident

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Old 08-07-2012, 04:53 PM   #4 (permalink)
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What it is supposed to be:

- Outline SOPs and practices on how to you do things
- Follow the SOPs so that you do shit right
- Paper trail for QC and make sure shit is done right
- Ensures the customer that shit is done right; if not done right, a mechanism to figure out who/what the problem is & "fix" it

What it is in practice:

- PITA
- No one follows it, because management doesn't stand behind it & want shit done faster & cheaper
- Costs lots of time, money & resources if you do follow it
- Level of quality to customer is rarely changed (if not strictly adhered to)
- Creates a wedge between the "do'ers" and the "thinkers" of the biz, hurting morale
- Creates a support structure for the "sense of purpose" in middle management

Have fun
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Old 08-07-2012, 04:59 PM   #5 (permalink)
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Process and Procedure. Pretty much all I deal with these days. For us it's a bit more extensive seeing as we build stuff for the Air Force that flies.

Basically it boils down to:
Define what you are going to do and how
Document what you are going to do and how
Make sure you did what you said you were going to do the way you said you were going to do it

If the process is a PITA and gets in the way of doing stuff, its a bad process. Process, Procedure and QA should work with an organization to make things better. That is not always the case.

On the other hand, not following a process because you don't like it or don't want to can be very bad. We have a program here that is likely to come to a crashing halt because many of the SW developers and management think the enterprise process and procedure is just too hard(SW developers can be like that ). They are about the get whacked hard by QA, then the customer, then upper management, and there is a good chance the entire contract will be canceled and people will lose their jobs.

Say what you are going to do
Do what you said you were going to do

Or completely fuck everything up for everyone else and likely get fired. YMMV
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Old 08-07-2012, 05:01 PM   #6 (permalink)
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Fuck ISO in the ear
we having bi monthly meetings for this shit where front line staff are all crammed up talking about what went wrong, when they could be on the counter, taking care of the customers

and fuck the auditor that comes by and tries to tell me the realities of my job without ever have done anything other than auditing
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Old 08-07-2012, 05:02 PM   #7 (permalink)
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Quote:
Originally Posted by themaddhatter View Post
What it is supposed to be:

- Outline SOPs and practices on how to you do things
- Follow the SOPs so that you do shit right
- Paper trail for QC and make sure shit is done right
- Ensures the customer that shit is done right; if not done right, a mechanism to figure out who/what the problem is & "fix" it

What it is in practice:

- PITA
- No one follows it, because management doesn't stand behind it & want shit done faster & cheaper
- Costs lots of time, money & resources if you do follow it
- Level of quality to customer is rarely changed (if not strictly adhered to)
- Creates a wedge between the "do'ers" and the "thinkers" of the biz, hurting morale
- Creates a support structure for the "sense of purpose" in middle management

Have fun
This.... I luvs me some auditing......
If you have to ask? Your management is probably not following it, And their sweating an audit like little bitches....
http://www.six-sigma-material.com/Co...r-Quality.html

It really is beneficial.....

The real value is in revealing programtic errors, and working to reduce/change those findings. The menial shit, is simply filler....

Last edited by jsm11; 08-07-2012 at 05:04 PM.
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