Quickbooks - Printing Invoice showing applied payments

[JParuBob]

I've been giving the task of billing at my work. I had a lady call and ask for a copy of her invoice, as she has been making payments on her balance.

I was able to find the open invoice, and the summary showed her current remaining balance, but if I went to print it out, it just showed the original balance. I had to manually add in the money she's paid on it, print it with this, and then delete those as it would have made her balance incorrect.

Example:

Starting balance is $1,000
She's made 2 payments of $200.
Summary says Paid: $400. Remaining Balance: $600.

If I Preview the invoice for printing it simply says $1,000. It does not show the $400 paid, nor that the Balance Due is $600.

Am I missing an easy option or is it more in depth?

[98blacktj]

There is a different option to print out a customers balence, Also they payment had to be applied to THAT invoice for it to work.

What version are you using?

[JParuBob]

Originally Posted by 98blacktj

There is a different option to print out a customers balence, Also they payment had to be applied to THAT invoice for it to work.

What version are you using?

Pro Edition 2009. It should be to that invoice.

Customer Balance Detail could possibly work, but I wanted it in more of an invoice form.

[lttlbddy]

Try "statement" . It will show all of the activity but it identifies payments by invoice #.

[singham]

Your payments have not been applied to that specific invoice. If you are 100% sure they have, the only other option is that the data fields on the invoice template have been messed with. Check the template.

Cheers,

Scott

[Dwest]

Jamie,

I have 2007, so it may be a little different. Go to your invoice that shows the applied payments and then click on customize in the header bar. This will bring up another window, click on additional customization, then go to footer, you will need to check the "print" box on "payments applied". This should fix your problem or at least send you in the right direction.

[JParuBob]

Originally Posted by singham

Your payments have not been applied to that specific invoice. If you are 100% sure they have, the only other option is that the data fields on the invoice template have been messed with. Check the template.

Cheers,

Scott

There is absolutely no other invoice it could have been applied to in this particular case. There are 3 payments that have been made. IIRC, Quickbooks automatically applies it to the oldest invoice if you don't specify, and this is the *only* invoice this particular lady has.

[PTSchram]

Were her payments posted using the "receive payments" tab? If so, make sure that they are being posted to the correct bank account. Also, when you go to print an invoice, you should have a pop-up that states there are payments made to the invoice. If not, the payments weren't received correctly.

[JParuBob]

Originally Posted by PTSchram

Were her payments posted using the "receive payments" tab? If so, make sure that they are being posted to the correct bank account. Also, when you go to print an invoice, you should have a pop-up that states there are payments made to the invoice. If not, the payments weren't received correctly.

They should have been, and we only have the one bank account for this particular magazine.

What Dwest said seems to be working, but I'm going to have to set up a different template to do it easily.

[PTSchram]

Originally Posted by JParuBob

They should have been, and we only have the one bank account for this particular magazine.

What Dwest said seems to be working, but I'm going to have to set up a different template to do it easily.

If you're not paying attention when receiving payments, those deposits can go off into quickbooks ether. When receiving payments, look in te lower left corner and you'll see what I mean.

When working with templates, make sure to save the one you're using so you can always go back to the unmolested template. Quickbooks is the best small business accounting software I've ever used, but sometimes, there are things it wants to do that just don't seem like the best way to do it. If you don't have an accounting background, even less of it makes sense. I've had to teach one of my sisters and my wife basic double entry accounting just so they can have some understanding of why the software is doing what's it doing.

[JParuBob]

Originally Posted by PTSchram

If you're not paying attention when receiving payments, those deposits can go off into quickbooks ether. When receiving payments, look in te lower left corner and you'll see what I mean.

When working with templates, make sure to save the one you're using so you can always go back to the unmolested template. Quickbooks is the best small business accounting software I've ever used, but sometimes, there are things it wants to do that just don't seem like the best way to do it. If you don't have an accounting background, even less of it makes sense. I've had to teach one of my sisters and my wife basic double entry accounting just so they can have some understanding of why the software is doing what's it doing.

I'm fairly positive that it's fine as far as the accounts go, it's just that the templates are not setup for showing balances. This software gets used for 1/10th of what it could do here.

[Trailer Guy]

Originally Posted by Dwest

Jamie,

I have 2007, so it may be a little different. Go to your invoice that shows the applied payments and then click on customize in the header bar. This will bring up another window, click on additional customization, then go to footer, you will need to check the "print" box on "payments applied". This should fix your problem or at least send you in the right direction.

This is the correct answer. I've been using quickbooks for almost 10 years and update to the newest version each year. So far the best I can do with mine is print the total amount with the amount due under it. It will not show each payment seperately or show the amount paid, just the amount due. Anyhow, if you have questions you can pm me and I can try to help. But the template and customizing it is your best bet to get what you want. Just not sure quickbooks is going to do exactly what you want in this case.

Oh, and you get a smilie cause my 4yr old wants to see me post a smilie and she is picking out with one for me to post.....good luck
Well I guess she could have picked a worst one.

[JParuBob]

Originally Posted by Trailer Guy

This is the correct answer. I've been using quickbooks for almost 10 years and update to the newest version each year. So far the best I can do with mine is print the total amount with the amount due under it. It will not show each payment seperately or show the amount paid, just the amount due. Anyhow, if you have questions you can pm me and I can try to help. But the template and customizing it is your best bet to get what you want. Just not sure quickbooks is going to do exactly what you want in this case.

Oh, and you get a smilie cause my 4yr old wants to see me post a smilie and she is picking out with one for me to post.....good luck
Well I guess she could have picked a worst one.

It seems that it could do at least *part* of what I want. I mainly wanted it to show (at minimum) a total of payments made on the invoice.

[PTSchram]

Originally Posted by JParuBob

I'm fairly positive that it's fine as far as the accounts go, it's just that the templates are not setup for showing balances. This software gets used for 1/10th of what it could do here.

Tell me about it! I finally set up the estimating portion of it and all of a sudden, I'm preparing estimates that are nicer than those I did when I worked for a dealer.

A lot of times, I find the first template I open won't do what I want it to do and starting over from a completely blank sheet is more work than I want, but often-times, you'll find another template that has fewer restrictions or canned reports/formats.

As much as I hate using the manuals for software (if I can't figure it out right away, it goes back), the book for Quickbooks is really pretty easy to use and very helpful.

2009 pro proved to me that I'd learned more in my accounting classes than I thought I had.

[JParuBob]

Originally Posted by PTSchram

Tell me about it! I finally set up the estimating portion of it and all of a sudden, I'm preparing estimates that are nicer than those I did when I worked for a dealer.

A lot of times, I find the first template I open won't do what I want it to do and starting over from a completely blank sheet is more work than I want, but often-times, you'll find another template that has fewer restrictions or canned reports/formats.

As much as I hate using the manuals for software (if I can't figure it out right away, it goes back), the book for Quickbooks is really pretty easy to use and very helpful.

2009 pro proved to me that I'd learned more in my accounting classes than I thought I had.

Long story short I just got given this as-is. I'm fairly certain that no one tried to use QB to its full potential here. It's just used for very basic things.

[NoJoke]

Just call customer service.


Ha ha haaaa and bring a bag of money!