Avalance Engineering (tons of MONEY & terrible service AGAIN 4/15/2002)
Ok, I hate to do this again, but Avalanche is back at it.
Please read this to understand how this all started :mad3:
Post Reguarding First Problem w/ Avalanche Engineering
1st. I ordered a set or corners and rockers for a 94 YJ. The only thing I asked was that the wheel well openings for the corners be opened as large as possible. Sounds simple doesn't it....
I was told everything would ship in 2 weeks. So when I called after nothing arrived I was told several times, "We just need to drill a couple more holes", 1 more week goes bye bye... "We just need to drill a couple more holes", 1 more week goes bye bye. "Now only have to drill 2 more holes".... Ok.. Then I start getting upset. If you don't have them finished, just say so.....
Finally I start calling looking for Clifton, because I am getting no where with Curt. No nobody answers the phone. That is when I post here for the first time. After 2 days Clifton emails me and states the problem will be fixed and he apologized for any inconvenience and had the parts finished and shipped. I was disappointed, but I got some good quality parts that fit and looked good.
Now after painting and mounting the rockers and corners I was happy and had no hard feelings.
Everything Fits, take a look.
After a month or so, I decide to fix other problems, I will need to move my rear axle back 6 inches. Ok, I now need comp corners. So back to Avalanche. I sold my first set of corners to a friend. I called back Avalanche and ordered a set of comp corners for my jeep. I asked curt, are you sure there won't be any problems. He states "No all of the Comp Cut corners are the same nothing will have to be changed, There are no custom features on comp corners allowed. Everything is built to stock" So, shortly after placing my order the corners arrived. Quite impressed about the quick turnaround
Ok. So I got to mount the new comp corners. Yeah....
They don't match up. So back to call Avalanche. I call and talk to curt and let him know what happend. He seems shocked almost to the point of disbelief. Ok. So what are you going to do to fix this problem. He states that a talk with Clifton will be in order to figure out how this could happen. So. I patiently wait 1 more week for a phone call. I get a call from Clifton on my answering machine stating that they are off to the Eastern jeep safari and will be back in 1 week at which time they will fix this problem. He also stated that several other customer have had problems with their corners not keying together correctly and that a problem was found. So three weeks later, still no phone call. I cannot believe it. More calls to Avalanche. Now I get Curt again. He states to me. He will have to look into it and call me back. The next day I get a call from Avalanche. Curt says. "I looks like since you changed your order half way through, they will not fit." What? Change my order. What is he talking about. I never changed any order. I ordered rocker and corners, recieved and installed them. Now I bought new corners again. So I tell him to please talk to Clifton to figure this out, and call me back. Another week goes by still now calls. So I call again. Now Curt states the reason they don't fit is because I ordered TJ rockers and corners. No I didn't I ordered rockers and corners for a YJ If he took TJ parts and used those to fill my order fine. But I didn't order TJ parts for my YJ. Its not like they have some application chart that I could even look that up in. I called, told him what I needed and he placed the order. He then stated that he would have to talk to Clifton to see if they would take back the rockers and or corners for credit.
What are you kidding. You guys screwed this up and now you are checking to see if I am going to get credit for this order.. NO WAY.
Since dealing with curt seems to get me nothing but stories over the last couple of months, I decide to find Clifton. I try calling and asking for him, but he is never available, or always out of the shop. So I decided to email Clifton. But nothing... No calls back.. no responses to my email..... Actuall I sent many more emails with no responses either. I in all sent messages to them on the following dates and times explaining these problems.
March 19, 7:50 AM. Corners don't fit. Problem found
March 21, 2:29 PM. same message again.
April 4, 10:10 AM , same message again.
April 5, 7:37 AM . same message again.
April 5, 2:30 PM . same message again (just talked to curt said just about to check his mail)
April 8, 8:30 AM . same message again.
I NEVER RECIEVED 1 CALL or EMAIL RESPONSE TO ANY OF THESE EMAILS EITHER.
Ok. I am done with being nice and waiting for a phone call or a email response.
To Recap.. As to why my corners don't fit.
Story #1
Clifton, tells me that they discovered an error building
the corners after other customers call about corners
that don't fit either.
Story #2
Curt, first tells me that because I changed my order they don't fit.
Story # 3
Curt now states that because I ordered have TJ rockers and corners the comp corners will now not fit and he might be able to get me credit for something after talking to Clifton.
I will not accept a MAYBE we can give you credit on something we screwed up as a solution. :mad3:
I am extremely mad at this point. I just want a PHONE CALL within a reasonable amount of time. And an explanation as to why I keep getting stories about why nothing fits. And I want to either get my money back or get some parts that fit.
:mad3:
Ok, I hate to do this again, but Avalanche is back at it.
Please read this to understand how this all started :mad3:
Post Reguarding First Problem w/ Avalanche Engineering
1st. I ordered a set or corners and rockers for a 94 YJ. The only thing I asked was that the wheel well openings for the corners be opened as large as possible. Sounds simple doesn't it....
I was told everything would ship in 2 weeks. So when I called after nothing arrived I was told several times, "We just need to drill a couple more holes", 1 more week goes bye bye... "We just need to drill a couple more holes", 1 more week goes bye bye. "Now only have to drill 2 more holes".... Ok.. Then I start getting upset. If you don't have them finished, just say so.....
Finally I start calling looking for Clifton, because I am getting no where with Curt. No nobody answers the phone. That is when I post here for the first time. After 2 days Clifton emails me and states the problem will be fixed and he apologized for any inconvenience and had the parts finished and shipped. I was disappointed, but I got some good quality parts that fit and looked good.
Now after painting and mounting the rockers and corners I was happy and had no hard feelings.
Everything Fits, take a look.
After a month or so, I decide to fix other problems, I will need to move my rear axle back 6 inches. Ok, I now need comp corners. So back to Avalanche. I sold my first set of corners to a friend. I called back Avalanche and ordered a set of comp corners for my jeep. I asked curt, are you sure there won't be any problems. He states "No all of the Comp Cut corners are the same nothing will have to be changed, There are no custom features on comp corners allowed. Everything is built to stock" So, shortly after placing my order the corners arrived. Quite impressed about the quick turnaround
Ok. So I got to mount the new comp corners. Yeah....
They don't match up. So back to call Avalanche. I call and talk to curt and let him know what happend. He seems shocked almost to the point of disbelief. Ok. So what are you going to do to fix this problem. He states that a talk with Clifton will be in order to figure out how this could happen. So. I patiently wait 1 more week for a phone call. I get a call from Clifton on my answering machine stating that they are off to the Eastern jeep safari and will be back in 1 week at which time they will fix this problem. He also stated that several other customer have had problems with their corners not keying together correctly and that a problem was found. So three weeks later, still no phone call. I cannot believe it. More calls to Avalanche. Now I get Curt again. He states to me. He will have to look into it and call me back. The next day I get a call from Avalanche. Curt says. "I looks like since you changed your order half way through, they will not fit." What? Change my order. What is he talking about. I never changed any order. I ordered rocker and corners, recieved and installed them. Now I bought new corners again. So I tell him to please talk to Clifton to figure this out, and call me back. Another week goes by still now calls. So I call again. Now Curt states the reason they don't fit is because I ordered TJ rockers and corners. No I didn't I ordered rockers and corners for a YJ If he took TJ parts and used those to fill my order fine. But I didn't order TJ parts for my YJ. Its not like they have some application chart that I could even look that up in. I called, told him what I needed and he placed the order. He then stated that he would have to talk to Clifton to see if they would take back the rockers and or corners for credit.
What are you kidding. You guys screwed this up and now you are checking to see if I am going to get credit for this order.. NO WAY.
Since dealing with curt seems to get me nothing but stories over the last couple of months, I decide to find Clifton. I try calling and asking for him, but he is never available, or always out of the shop. So I decided to email Clifton. But nothing... No calls back.. no responses to my email..... Actuall I sent many more emails with no responses either. I in all sent messages to them on the following dates and times explaining these problems.
March 19, 7:50 AM. Corners don't fit. Problem found
March 21, 2:29 PM. same message again.
April 4, 10:10 AM , same message again.
April 5, 7:37 AM . same message again.
April 5, 2:30 PM . same message again (just talked to curt said just about to check his mail)
April 8, 8:30 AM . same message again.
I NEVER RECIEVED 1 CALL or EMAIL RESPONSE TO ANY OF THESE EMAILS EITHER.
Ok. I am done with being nice and waiting for a phone call or a email response.
To Recap.. As to why my corners don't fit.
Story #1
Clifton, tells me that they discovered an error building
the corners after other customers call about corners
that don't fit either.
Story #2
Curt, first tells me that because I changed my order they don't fit.
Story # 3
Curt now states that because I ordered have TJ rockers and corners the comp corners will now not fit and he might be able to get me credit for something after talking to Clifton.
I will not accept a MAYBE we can give you credit on something we screwed up as a solution. :mad3:
I am extremely mad at this point. I just want a PHONE CALL within a reasonable amount of time. And an explanation as to why I keep getting stories about why nothing fits. And I want to either get my money back or get some parts that fit.
:mad3: