|03-22-2012 11:33 AM|
Lying by omission is a stupid concept. Throw it on the counter and let them do the talking.
|03-21-2012 08:17 PM|
|03-21-2012 10:48 AM|
|janderson4010||doesn't the warranty state that if a craftsman hand tool fails to give satisfaction for any reason that it will be repaired or replaced or something like that? ive never had a problem at my local sears, they are pretty laid back down there.|
|03-21-2012 01:06 AM|
took a 3/8 ratchet in with broken pawls and they gave me some POS with someone's initials on it that felt like it was about to break as well. still have it, as a spare, use the nicer ones more now. craftsman ratchets suck ass.
what about breaking a normal socket by using it on an impact gun? I know you're not supposed to, will I get static for that? I don't use them on a gun often but will sometimes if the impact sockets are too bulky or something. doesnt say anything about not using a breaker bar and Ive broken sockets that way too.
|03-06-2012 09:13 PM|
|kellerumps||I've never had an issue returning any of my tools to Sears.....I've heard all the horror stories but seem to have avoided ALL of them.|
|03-02-2012 11:30 PM|
|supazuk94||my wife returns them for me, it seems they forget to ask any questions when she does it.|
|03-02-2012 01:52 PM|
E'rrybody that has a recent 1/4" drive set look at your short 3/16" 6 point, if it is funny looking on the business end, then turn them back in on warranty until you get a functional socket, maybe they'll see that that size is being warrantied more often than any other [I looked and no other size shows this issue]
|03-02-2012 11:11 AM|
|03-01-2012 06:49 AM|
and they are made here in the USA
|02-29-2012 01:09 PM|
As far as hand tools are concerned it doesn't matter if you use them for personal or professional purposes. They have a lifetime warranty. Sears offers to the mechanics in their auto centers a sweet deal on tool purchases, better than the standard employee discount. When something breaks it's an easy return for them--no waiting on the tool truck.
Torque wrenches have limited warranties on them since they are a calibrated tool. Save the receipt. The beam style torque wrench does have a lifetime warranty.
I'm in no way defending the bullshit from some sales clerks. Those actions from what I have been told by the wife are grounds for a write-up. Sears, like every other retailer has some idiots and jerks working for them. If you all run into a hassle get management involved.
|02-28-2012 10:54 PM|
|02-28-2012 09:14 AM|
|cdhowell||My local sears sucks. I bought a 1/2" torque wrench. had it about a month. picked it up one day and the entire handle separated. Took it back and was told that Sears would only replace hand tools. At this point I got loud and asked if there was a power cord coming out of any of there torque wrenches. Proceeded to tell every other customer in the store that they would not stand behind there products. ^ years later never been back.|
|02-28-2012 06:59 AM|
|370||use the craftsman level for door stop.. for your next good level buy a crick..|
|02-26-2012 08:15 AM|
|xxxxxxxxxhigh country cruiser||
Bad mood today pal?
The tools were from the 70's and I myself own a huge amount of Craftsman as well. I took back all of the ones I needed to replace and "Whamo" brand new tools. Sears and Craftsman are o.k. by me, I will always spend my money there.
|02-26-2012 07:58 AM|
My nice Craftsman commercial grade 48" aluminum level wasn't reading level anymore.
I bought it 7 or 8 years ago for home use, because I was sick of using crappy levels.
Upon trying to return it,
I learned they've changed their line up of levels since then.
They still have a garbage bottom of the line 48" aluminum Craftsman for $24,
nothing mid grade, or commercial grade,
then a whole selection of gee wiz electronic & lazer 48" levels in the $80-100+ range.
(by the way, the overpriced Craftsman techno levels only carry a 1 year warranty)
So I took the 48" I have apart, & reset the vials.
I wasn't sure if it would work, but was able to spin the vials into positions where they were right on the money.
Well good enough for my 120 year old crooked house anyway.
|02-26-2012 07:24 AM|
I agree that it depends on the store.
One Sears I go to the older gentleman and ladies smile then say to go grab a new tool off the shelf and bring the old and they'll swap it no problem.
Then one store i went to with broken tin snips. The guy grabbed the new ones off the shelf and said "the package says to return to manufacturer" I looked at him saying "well those are Richmond brand off set snips. Mine are craftsman brand" he looks at me and shrugs saying he can't help me Thankfully for him I live 1.5hrs away from that store now
|02-26-2012 07:01 AM|
the one local to me now has a couple of worthless younger guys there that went to UTI and know everything there is to know about tools and fasteners and will make sure to let you know this. the one douche was trying to tell me how to build my motor and what i needed to do to make it spin faster when i hit the gas pedal and not have so much lag.
|02-26-2012 12:51 AM|
|gnar4runner||i used to work at osh, you could defiantly return it there. they would replace rusty screwdrivers everyday.|
|02-25-2012 11:16 PM|
|smokewrench||my local sears tool associates are a bunch of douche bags. No matter what I bring in there i get the 50 questions of how it broke or what i was working on or why it broke or what phase of the moon it was. Its like they think their paying for the replacements or some shit. Ive learned though before they get to deep into the broken tool interrogation I just ask the rather loudly "are you calling me a fuckin liar", usually ends the questions.|
|02-25-2012 10:24 AM|
Get yourself a little tub, and a bottle of CLR, Basically Phosphoric acid and put the tool in for a quick dip. It will convert the rust. Wash the acid off, and then a quick spray with WD-40 and a dry wipe and you are done.
The tool should have a little coat of Grease/Oil anyways.
Or are your talking about a totally rusted to. Surface rust usually comes off quite easily with this treatment.
|02-24-2012 08:27 PM|
Yes they do, or at least my Sears does. I am trying not to exaggerate here but I think between my "work" tools and my home tools (all owned and purchased by me) I have at least 5-6 sets of the $40 screwdriver sets - it might be more. Some of my trades have to be on at least their 4th generation trade some probably more. I have brought in broken tips, bent screwdrivers, and screwdrivers with handles smashed from obvious "chisel" use. All were traded without question. I don't bother going in there unless I have at least 10 broken tools to trade.
That is why I continue to buy Craftsman tools to this day. I think they are at least decent quality tools (at least as good as any others) and they trade them without question. I spend hundreds of dollars per year at Sears on new tools. The second they question me on swapping a $4 screwdriver they will never see another penny from me again.
|02-24-2012 09:31 AM|
|i_eat_glue||i took in a 1/4 and 3/8 ratchets that were rusted, walked out with new ones. i think it depends on the people working in there.|
|02-24-2012 01:26 AM|
|WHATAHEEP||Yup happened to me too. Walked in with my uniform on and denied. Went back later in shorts and flip flops "yes sir we can take care of that for you". I avoid that bullshit store. If a socket is broke it shouldn't matter what kind of shirt I have on.|
|02-23-2012 07:52 AM|
|02-23-2012 07:34 AM|
|370||sears will take basically anything back. after our shop fire my dad tried taking a few things back and they said no problem. obviously he didn't say they were in a garage fire. i ran some steel wool over em before they went back. in one trip i did over 100 sockets. never got any attitude from anyone. no snide remarks. nothing like that they were happy to exchange them. and that was at 4 different sears stores.. if the guy gave you shit about a rusty wrench he's just a douche|
|This thread has more than 25 replies. Click here to review the whole thread.|