|04-06-2012 06:51 PM|
It took us all of about 6-8 months to break our first dongle. (it was in the laptop when it fell off the coffee table). Our second dongle was also damaged in 4-5 months time and we now keep it strictly in our desktop pc cause we dont want to be pulling it in and out of the pc anymore as it is still working.
We never got a replacement dongle, we ended up buying another copy of cad and with it came a new dongle. We still have our first copy of cad but it has been rendered useless as we no longer have a working security dongle for it.
We live in Canada so our new copy of cad was shipped very quickly.
|04-06-2012 04:33 PM|
|04-06-2012 04:31 PM|
|04-06-2012 08:59 AM|
|04-06-2012 07:58 AM|
As I've said, I think most of the complaints would disappear if the dongle didn't look like it came out of a CrackerJack box...
|04-05-2012 06:45 PM|
|North Shore Fab||
i think it is crazy people bitch about the price of the dongle. i understand yea its a lot of money for something so small but come on we all spent thousands of dollars on our tables and cutters and compressors. i bet we all wasted $250 worth of metal right out of the gate, with our tables the first week.
i live a miles from my shop and had my set up a week and forget the dongle twice in my shop computer, said screw it and paid for a second one and never looked back. most people dont live that close. is it not worth it to be able to have some one send you a file after hours and be able to work on it at home. id say just raise the price an additional $250 and include two in package.
i baby the shit out of my mine even with my back up at home. I CANT afford not to be able to use the table.
i like the idea of a smaller dongle but then the bitch will be its too small and i lost it. my suggestion is a cord or usb hub and a peice of velcro, stick it to the back of your lap top monitor or the side of your computer case where it is sitting flat and protected.
|04-05-2012 05:02 PM|
I have been talking to my contact about alternatives including a higher end dongle and no dongle at all. There are pros and cons to it though. You just have to trust me that we are trying and that there are reasons that things are as they are.
For now, be careful with your dongle.
|04-05-2012 09:16 AM|
I would think torchmate would stock this item, I know they are matched to your personal software, so you cant use any TM dongel. I dont recall giving my SS# when i bought it directly from them. I have had identy theft before, and would not give up my SS# to anyone. Seems like TM should be able to do this for you, regardless of the software price. I was quoted around $250 for an extra dongle from them when i bought my full CAD, which seems fair, considering it gives another user full access to the sofware.
It does seem like a weak piece, there is a way to clone dongles, but its illegal and beyond my abilities
|04-05-2012 05:59 AM|
We all understand that the dongle is the price of doing business with the software company. But you have to agree that is about the cheapest, crappiest USB flash drive ever made. When you can get a USB flash drive 100x better for under $10, I'd make the argument that the software vendor is actually expecting it to break and has figured replacements into their profit scheme.
I've accepted using the dongle, but I'm sure that they could use a $5 dongle instead of a 5¢ dongle and you'd have no complaints. Well, ok, there would still be complaints because you just cannot please some people. But the serious complaints would go down to nearly non-existant.
For an industrial setting, I still say a low profile dongle like this would make the most sense. Less chance of snagging it on something and it isn't going to break in two if you look at it wrong.
|04-03-2012 03:22 PM|
|airplanes||thanks and I do understand that. I really do think that if you could tell them that there customers would like the smaller size dongles that would be something for them to consider. Now to save up for that plate marker|
|04-03-2012 09:56 AM|
|Torchmate||I promise you that if we were to try to come up with our own version of the Torchmate CAD software, we would have to charge thousands of dollars for it, just like our competitors. That software is extremely affordable for the power that it brings with it. The dongle has always been a point of contention. It is all about give and take and choosing our battles. We have some cool new features we are working on and it would not be possible without the help of our partners. Putting up with the dongle is a small price to pay for the package that we are able to provide to our customers.|
|04-03-2012 09:13 AM|
|airplanes||On the bright side I called yesterday to get the new dongle and it arrived today Awesome. I am back up and running. Thanks Pendy for your suggestion. I read some old posts yesterday and you are correct. I am going out in the next few minutes and getting a USB extension cord.|
|04-03-2012 09:06 AM|
|pendy||Have you guys considered a USB extension cord. It might place the dongle out of harms way for you. Been discussed here before. 10 bux at Wally World in the camera section|
|04-02-2012 04:11 PM|
|airplanes||I like that idea as well|
|04-02-2012 03:54 PM|
|Rcecarbldr||If nothing else my suggestion would be to use one of those new flash drives that are super small so the chances of breaking one are almost none. My wireless mouse has one that I keep in my laptop all the time because it's so small.|
|04-02-2012 09:38 AM|
|airplanes||I still hope you take some of your/Lincolns resources and design your own software for the previous mentioned reasons. This is the one shortcoming in an otherwise spectacular product line. I would have rather put that money towards a plate marker than repurchasing my old software. Please put this in the suggestion box.|
|04-02-2012 09:13 AM|
The Security Dongle is manufactured in Canada, a Social or Tax ID# is required to get it across the border in the case of a new dongle purchase. I apologize for the inconvenience.
|04-02-2012 09:09 AM|
Getting a Replacement Dongle is Crazy
I broke my dongle and had to order a new one. I understand the reason for the high cost and that it is my fault. Sucks but no argument there. But they made me give my social security number to get a replacement dongle. WTF Torchmate needs to design there own software and quit working with the clowns they are involved with. Almost bad enough to make me recommend another brand of machine when friends ask.