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Old 04-04-2012, 06:52 PM   #1 (permalink)
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Great Service!

I just want to say thanks to all of the guys at Poly Performance. Ive just started using them within the last few months and these guys take care of me all the time and know what they are talking about. Im not good with names but I know I have worked with Wes and Tom alot. Once again thanks guys!
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Old 04-08-2012, 11:59 AM   #2 (permalink)
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I just want to say thanks to all of the guys at Poly Performance. Ive just started using them within the last few months and these guys take care of me all the time and know what they are talking about. Im not good with names but I know I have worked with Wes and Tom alot. Once again thanks guys!
!!!
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Old 04-08-2012, 06:26 PM   #3 (permalink)
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Yep add Andrew to that list. Always above and beyond!
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Old 04-10-2012, 01:48 PM   #4 (permalink)
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Can't remember who I talked to on the phone about valving in some shocks I ordered from you guys but he was very helpful and didn't treat me like a retard although I clearly am some times. Thanks guys!
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Old 04-20-2012, 06:47 PM   #5 (permalink)
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Yeah they do take care of me every time!
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Old 04-25-2012, 03:16 PM   #6 (permalink)
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Add me to the list of happy customers too. I just ordered front and rear steering kits for my rockwells and got a great deal thanks to Poly Performance and Tommy! Parts should be here sometime next week.

Thanks a bunch!
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Old 04-30-2012, 09:44 PM   #7 (permalink)
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I second this post - i ordered a part and never got a tracking number... called the website number a couple days after the order, got a real human, got back to me in ten minutes on my cell with a tracking number and sent me a pack of stickers and coozies with my order - top notch guys! part got to the east coast on time!
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Old 06-01-2012, 11:47 AM   #8 (permalink)
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Woot woot! Great service, and always delivered on time. I am a repeat customer, and will continue to be!
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Old 06-02-2012, 12:20 PM   #9 (permalink)
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I second this post - i ordered a part and never got a tracking number... called the website number a couple days after the order, got a real human, got back to me in ten minutes on my cell with a tracking number and sent me a pack of stickers and coozies with my order - top notch guys! part got to the east coast on time!
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Yep add Andrew to that list. Always above and beyond!
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Can't remember who I talked to on the phone about valving in some shocks I ordered from you guys but he was very helpful and didn't treat me like a retard although I clearly am some times. Thanks guys!
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Yeah they do take care of me every time!
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Woot woot! Great service, and always delivered on time. I am a repeat customer, and will continue to be!



Thanks for all the kind words guys! We GREATLY appreciate it!!!
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Old 06-11-2012, 12:42 PM   #10 (permalink)
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Cant get anyone to answer the phone or return a call. I would like to place a order. 501-802-2992 Thanks
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Old 06-13-2012, 04:40 PM   #11 (permalink)
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Cant get anyone to answer the phone or return a call. I would like to place a order. 501-802-2992 Thanks
Our call center is pretty jammin right now and are trying to hire more staff... Have you tried email...? Its really the best way to get a hold of us...

sales@polyperformance.com
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Old 06-19-2012, 03:02 PM   #12 (permalink)
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Poly kicks ass.... Great customer service and awesome people....
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Old 06-19-2012, 11:03 PM   #13 (permalink)
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Poly kicks ass.... Great customer service and awesome people....
!
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Old 07-11-2012, 07:58 AM   #14 (permalink)
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I'm gonna have to add to this as well. You guys have great customer service. I'd especially like to thank Wes for helping me recently. He went out of his way (at least i think he did) to contacting PSC for me to make sure I was getting the correct pulley for my application. Thanks again wes and everyone at poly!

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Old 07-11-2012, 10:39 PM   #15 (permalink)
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X2 And a shout out to Taylor for the help on my latest order
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Old 08-07-2012, 11:49 AM   #16 (permalink)
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I'm a bit disappointed in poly performance at the moment. Usually I get great service from them but lately its been not as good. I ordered parts 4 months ago and still have not got them. I get a different story every time about where the parts are and when they will ship. They billed my credit card in May. I waited several weeks and contacted them. They then said it would be towards the end of June because the powder coating was backed up. I asked if I could just get the part raw without powder coating and they stated it would take even longer because I would go to the back of the order list. Okay, whatever. Anyway, I waited until late July and contacted them again. Evidently they wont ship me my part until late August now because the tooling broke on the machine they use to make my part. Interesting since my part was already made several months before and sitting at the powder coaters. Like i said though, I usually get great service but its kind of hit or miss. I got tired of waiting and I just ordered basically the same part from a different manufacturer (EVO) and got in in 4 days. I'm not trying to hate on Poly but just giving my honest experience with them so others will know what to possibly expect. It sucks when your in the middle of a project and it gets held up for months waiting on parts. I would prefer if they didn't advertise the parts if they don't have them.
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Old 08-07-2012, 11:52 AM   #17 (permalink)
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I'm guessing your talking about the Jeep JK Sector Shaft Brace. This part has been redesigned a couple times from Synergy now. The only time the money would have been charged is if the order was done via Paypal. Where they charge the card as soon as order is placed. Let me know if you need anything in the future and I will help you out. Our ETA is only as good as what info we get from the MFG. If they change it a few times it's somewhat out of our hands.

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Old 08-07-2012, 12:00 PM   #18 (permalink)
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Okay, thanks for the reply, I will keep waiting. My wife has a JK so I will still use the part on hers when it arrives. I did get tired of waiting and ordered it from someone else for my Jeep though. Anyway, sorry for doggin on Poly but I got a little frustrated. Peace
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Old 08-08-2012, 03:03 PM   #19 (permalink)
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I'm a bit disappointed in poly performance at the moment. Usually I get great service from them but lately its been not as good. I ordered parts 4 months ago and still have not got them. I get a different story every time about where the parts are and when they will ship. They billed my credit card in May. I waited several weeks and contacted them. They then said it would be towards the end of June because the powder coating was backed up. I asked if I could just get the part raw without powder coating and they stated it would take even longer because I would go to the back of the order list. Okay, whatever. Anyway, I waited until late July and contacted them again. Evidently they wont ship me my part until late August now because the tooling broke on the machine they use to make my part. Interesting since my part was already made several months before and sitting at the powder coaters. Like i said though, I usually get great service but its kind of hit or miss. I got tired of waiting and I just ordered basically the same part from a different manufacturer (EVO) and got in in 4 days. I'm not trying to hate on Poly but just giving my honest experience with them so others will know what to possibly expect. It sucks when your in the middle of a project and it gets held up for months waiting on parts. I would prefer if they didn't advertise the parts if they don't have them.
Can't be bummed at Poly dude... Synergy is the manufacture of that part and they are slammed right now. That part will be coming off back order from Synergy to all the other distributors with open orders for that 8069-02 on 8/24. Not sure if you knew that was the senaro but there it is. Also, that EVO part you have is quite a bit different and will not work with any type of kit that does not use a drop pitman arm. Hope that info helps.

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I'm guessing your talking about the Jeep JK Sector Shaft Brace. This part has been redesigned a couple times from Synergy now. The only time the money would have been charged is if the order was done via Paypal. Where they charge the card as soon as order is placed. Let me know if you need anything in the future and I will help you out. Our ETA is only as good as what info we get from the MFG. If they change it a few times it's somewhat out of our hands.

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Okay, thanks for the reply, I will keep waiting. My wife has a JK so I will still use the part on hers when it arrives. I did get tired of waiting and ordered it from someone else for my Jeep though. Anyway, sorry for doggin on Poly but I got a little frustrated. Peace
What suspension kit are you running on your JK? I suspect that you might run into issues with that other part you ordered as far as fitment if you are running any type of highsteer kit. Give me a call if you want to talk about it.
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Old 08-23-2012, 11:27 PM   #20 (permalink)
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Can't be bummed at Poly dude... Synergy is the manufacture of that part and they are slammed right now. That part will be coming off back order from Synergy to all the other distributors with open orders for that 8069-02 on 8/24. Not sure if you knew that was the senaro but there it is. Also, that EVO part you have is quite a bit different and will not work with any type of kit that does not use a drop pitman arm. Hope that info helps.







What suspension kit are you running on your JK? I suspect that you might run into issues with that other part you ordered as far as fitment if you are running any type of highsteer kit. Give me a call if you want to talk about it.

No worries man. I'm still waiting for the part. Didn't realize it would take over 4 months to get here is all. Running a Teraflex 6" longarm. I'm gonna have to modify the sector shaft brace from EVO to make it work.
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Old 08-24-2012, 11:51 AM   #21 (permalink)
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No worries man. I'm still waiting for the part. Didn't realize it would take over 4 months to get here is all. Running a Teraflex 6" longarm. I'm gonna have to modify the sector shaft brace from EVO to make it work.
Mike, thanks for the time on the phone.
Let me know if there is anything else I can help you out with.
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Old 08-27-2012, 11:26 AM   #22 (permalink)
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another order placed, great deal on parts and shipping to Canada.
thanks again gentlemen.
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Old 08-27-2012, 02:12 PM   #23 (permalink)
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I'm pretty disappointed in their customer service also. I've called and left messages been waiting for weeks to get a call back to see if i can get some help with warranty/replacement on some bbcs that took a shit on me in less than a year. I'm about to go to another company to order some new shocks since that seems to be the only answer that poly gave me.
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Old 08-27-2012, 04:44 PM   #24 (permalink)
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WE will give a refund on defective BBCS shocks if they are within the 1 year warranty. WE currently don't have any replacements to send out so you can use the credit towards another brand shock you like, ie fox, bilstein, king.
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Old 08-27-2012, 04:55 PM   #25 (permalink)
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they always treated me right , even when I ordered the wrong part.

thanks guys...and gals
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