Order issues - Pirate4x4.Com : 4x4 and Off-Road Forum

wahlstrom1 · 07-03-2012, 08:37 AM

I've got an issue with an order that I haven't been able to get resolved over the phone (no answer/no call back) and Pig, your pm box is full... Rather deal with it privately, don't want to start a big mess of a thread over something small...

65Chevy4x4 · 07-03-2012, 08:49 AM

send an email to Wes@polyperformance.com and Mike@polyperformance.com they will get the issue fixed for you.

Thanks.

wahlstrom1 · 07-03-2012, 02:42 PM

Thanks, emails sent!

cheapthrillb2 · 07-13-2012, 08:04 AM

Having the same issue, guess I'll try the email route.

**edit, thanks for the email addy's thats what it took.

MuddyPaws · 07-16-2012, 04:02 PM

They must not like me. I sent email to those two addresses and got nothing back.

MuddyPaws · 07-17-2012, 02:05 PM

Still nothing.

Thean · 07-17-2012, 03:48 PM

Im off, but shoot me an email if the others fail;

Thean@PolyPerformance.com

Might take me a couple hours ot get back with you.

We are busy.

wahlstrom1 · 07-18-2012, 07:01 AM

My issue was dealt with, thanks guys!

mountainbiker90 · 07-31-2012, 11:52 AM

I don't post much, or stir pots, but I'm going to have to send out some emails as well. It is really frustrating to not be able to talk with someone on the phone or the chat feature that is on their own website. I have left a few voicemails and nothing has been responded to. Not a very good way to do business, IMHO. It took like 4 or 5 calls just to place an order!

American · 07-31-2012, 02:20 PM

I have spent $1000's with Poly and I haven't had any issue that they weren't eager as hell to resolve. This is a very big surprise to me.

But I work in a field which requires requisitions, invoices, vendors, manufacturers, customers, etc. so I know how it works well enough that maybe I'm going about things differently than the normal customer?

spooledup · 09-14-2012, 03:18 PM

Quote:

Originally Posted by 65Chevy4x4

send an email to Wes@polyperformance.com and Mike@polyperformance.com they will get the issue fixed for you.

Thanks.

I have been waiting over a week for a quote on a large purchase, multiple pm's and reply's but no quote yet.

Guess I will take my 15k elsewhere. Thanks for being prompt and acting like you want my business

kevinc1980 · 09-14-2012, 05:46 PM

I am going to be placing an order in 2 weeks and everytime I have emailed Tommy he has got right back with me. So far my experience has been great. I look forward to doing business with them. I also like being able to do most of in thru email, for me personally, it works better because I dont always have time to stop and make a phone call.

Josh40601 · 10-10-2012, 05:32 PM

Quote:

Originally Posted by kevinc1980

I am going to be placing an order in 2 weeks and everytime I have emailed Tommy he has got right back with me. So far my experience has been great. I look forward to doing business with them. I also like being able to do most of in thru email, for me personally, it works better because I dont always have time to stop and make a phone call.

I've always dealt with Tommy on here and DR and he always responds within a day or two. I usually ask him what their price is before ordering from any other supplier.

awsum4x4 · 10-11-2012, 04:01 AM

Tried for 3 days to get ahold of thean to order some seats he quoted me a price on with no response so bought them somewhere else

07-03-2012, 08:37 AM	#1 (permalink)
wahlstrom1 Forever being built Join Date: Jun 2007 Member # 94308 Location: Sherwood Park Alberta Posts: 655	Order issues I've got an issue with an order that I haven't been able to get resolved over the phone (no answer/no call back) and Pig, your pm box is full... Rather deal with it privately, don't want to start a big mess of a thread over something small... Last edited by wahlstrom1; 07-03-2012 at 08:38 AM.

07-03-2012, 08:49 AM	#2 (permalink)
65Chevy4x4 Rock God Join Date: Oct 2004 Member # 37016 Location: San Luis Obispo, CA Posts: 2,149	send an email to Wes@polyperformance.com and Mike@polyperformance.com they will get the issue fixed for you. Thanks. __________________ WWW.POLYPERFORMANCE.COM Thanks to my Sponsors www.yukongear.com

07-13-2012, 08:04 AM	#4 (permalink)
cheapthrillb2 Registered User Join Date: Feb 2008 Member # 108736 Location: Middleville, MI Posts: 566	Having the same issue, guess I'll try the email route. *edit, thanks for the email addy's thats what it took. Last edited by cheapthrillb2; 07-13-2012 at 10:12 AM.*

07-16-2012, 04:02 PM	#5 (permalink)
MuddyPaws Registered User Join Date: Oct 2005 Member # 55805 Location: Sault Sainte Marie, MI Posts: 658	They must not like me. I sent email to those two addresses and got nothing back. __________________ The High School 1 ton YJ Build...[url]http://www.pirate4x4.com/forum/showthread.php?t=928612[/url]

07-17-2012, 02:05 PM	#6 (permalink)
MuddyPaws Registered User Join Date: Oct 2005 Member # 55805 Location: Sault Sainte Marie, MI Posts: 658	Still nothing. __________________ The High School 1 ton YJ Build...[url]http://www.pirate4x4.com/forum/showthread.php?t=928612[/url]

07-17-2012, 03:48 PM	#7 (permalink)
Thean Registered User Join Date: Apr 2011 Member # 187618 Posts: 64	Im off, but shoot me an email if the others fail; Thean@PolyPerformance.com Might take me a couple hours ot get back with you. We are busy.

07-31-2012, 11:52 AM	#9 (permalink)
mountainbiker90 Registered User Join Date: Jun 2006 Member # 74810 Location: Charlotte NC Posts: 129	I don't post much, or stir pots, but I'm going to have to send out some emails as well. It is really frustrating to not be able to talk with someone on the phone or the chat feature that is on their own website. I have left a few voicemails and nothing has been responded to. Not a very good way to do business, IMHO. It took like 4 or 5 calls just to place an order! Last edited by mountainbiker90; 07-31-2012 at 11:53 AM.

07-31-2012, 02:20 PM	#10 (permalink)
American Zeus of the Sluice Join Date: Jun 2002 Member # 12257 Location: Huntsville, AL Posts: 3,755	I have spent $1000's with Poly and I haven't had any issue that they weren't eager as hell to resolve. This is a very big surprise to me. But I work in a field which requires requisitions, invoices, vendors, manufacturers, customers, etc. so I know how it works well enough that maybe I'm going about things differently than the normal customer? __________________ EB Truggy on 39.5's - *FOR SALE $5,750 obo* TopOffroaders buggy by CBfabwerks: in the works 5.3, th400, np205, hp60, 10.5", 18" CO's, 43's, H1's Last edited by American; 07-31-2012 at 02:20 PM.

09-14-2012, 05:46 PM	#12 (permalink)
kevinc1980 Registered User Join Date: Aug 2012 Member # 226983 Location: Charles Town, West Virginia, United States Posts: 10	I am going to be placing an order in 2 weeks and everytime I have emailed Tommy he has got right back with me. So far my experience has been great. I look forward to doing business with them. I also like being able to do most of in thru email, for me personally, it works better because I dont always have time to stop and make a phone call. __________________ 1993 Ford Bronco XL 351w

10-11-2012, 04:01 AM	#14 (permalink)
awsum4x4 Registered User Join Date: Dec 2007 Member # 104175 Posts: 60	Tried for 3 days to get ahold of thean to order some seats he quoted me a price on with no response so bought them somewhere else

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