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Old 03-08-2011, 08:16 PM   #1 (permalink)
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order #27908

I have asked twice now what queued means via your contact through the web site. I placed my order on Feb 25 and still don't know if it will back order or what. I sent another inquiry just a minute or so ago to make it three. Please respond about my order status by Wednesday or I will be forced to require a full refund.

This is the poorest customer service I have ever gotten from Poly, I hope this is not a new trend.
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Old 03-08-2011, 08:58 PM   #2 (permalink)
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MOST awesome response from a company I have ever had. Kur at Poly called me after closing and took care of my issue with parts. Never have I had a rep from any company call me long after closing just to take care of a customer, way to go Kurt.

Last edited by moonshadowmetals; 03-08-2011 at 09:05 PM.
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Old 03-08-2011, 10:32 PM   #3 (permalink)
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We try and keep everyone happy over here. If ANYONE has a problem just send me a PM or email. Tommy@polyperformance.com I check both before and after hours as well as weekends so if I can answer a question I will send response as soon as I can.

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Old 03-17-2011, 11:42 PM   #4 (permalink)
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It looks like I will be getting a double order. I show a second shipment in route. It has already been posted to my credit card as well....?
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Old 03-21-2011, 11:11 AM   #5 (permalink)
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Not sure what has happened here. We are changing out system and somehow your order was double shipped. I am sorry and a credit memo was done on friday the 18th. If you have any more questions or problems email me direct.

Tommy@polyperformance.com

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