Calling on the PBB powers.....

tmacie · 09-17-2007, 01:53 PM

Hi Everyone,
I know I haven't been around much latley but I need a big favor. Heres the situation.

A little over a year ago, I bought an Astar tv (30" LCD). It was great, it had the best picture quality of any cheap LCD I've seen. Well, just before the year warranty is up i turned it on and smoke started pouring from it. i unplugged it and called their customer service. I had to fax them a proof of purchase, which I did.
They tried to locate a repair center near me, there were none within 2 hours. They tried to convince a couple local places to become repair centers, none would. They said they'd call me with details after they found one or didnt. 2 weeks went by with no call. I called them. They said "oh, no one wants to become a repair center so you will have to ship it to us" ok fine, but it would have been nice to know a week ago.
I ship the tv to them (they paid both ways). They also said the part that was needed was at least a month out. I asked if they would just exchange the tv with a refurb or new one, they agreed. 2 weeks later I get my tv back (2 weeks for ground travel and repair was acceptable). Problem being, it was my tv, not a new/refurb.
I plug the tv in....it works. A week and half later....smoke. So on the phone I go. I get some customer service rep in training, can hardly read the scripts or speak english. Not the "im just learning english because im in India" type but the I didnt graduate grade school type. Anyway, I tell him whats going on and he tried putting me through the same deal that I went through not long ago. I asked if I could speak with my original rep. Sure. I tell him the situation. He says send it right back, we'll take care of it. Also said there would be a shipping label in my email within 5 min (there was last time).
3 days go by, no label no call. I called them back up and asked for Mark (the guy i had dealt with). Mark informs me that i need to fax a proof of purchase before they will send a label (nice of you to call and tell me this, Mark). I explain that the tv had been in less than a month before and this should not be nessisary. (I work in computer repair, its industry standard that if a repair comes back within 30 days, its fixed NO questions). He agrees but his boss demands it. I ask to speak to his boss, he passes me on.
I am now speaking with Michael Wallace, head of customer service (also the repair dept). I explain the situation to him, including the tv being back to me for less than 30 days. After a few rounds he finally agrees that I am right and it doesnt matter when the tv was purchased as it was just in for repair. He was using some excuse that the repair dept might not replace the tv without the proof of purchase. i had to remind him that he was their boss and if he told them to replace a tv, that they'd do it.
5 min later I had a return label. Packed the tv up and shipped it out. I was about 4 days doing this as I was a little busy at the time. Tracked the TV and it got there 5 days later, signed for by the same person as last time. I wait 2 weeks, nothing, no call. I wait another week for good measure, nothing. 2 weeks ago I start calling. No answer. I left a message with the general cust service voice mail. Nothing the next day. I call back. This time the voicemail is full. hrm....I call Michaels extension. no answer, i leave him a VM with my number and the rma number. I have not recieved a call back to this date. I've called every day 1 or 2 times a day, no answer no call back. the cust service vm box has been cleaned out as I was able to leave another VM there. I've even tried calling and leaveing messages at random extensions hoping for some response. Nothing. I've also sent e-mails, nothing there either. All of my messages have been polite and professional, the most recent ones have been more stern. Now its time to get nasty, therefore I am involving the PBB.

So now I'm here asking for your help. i'm suplying the numbers and addresses, see if you guys cant get someone to pick up, If you do, be creative, just don't do anything illegal. All I want is my tv back, or at least someone from Astar to call me and give me a tracking number.

Here is the info:
:Address:: 5101 Commerce Drive, Baldwin Park, CA 91706
::Main Ph:: (626) 851-2528
::Main Fax:: (626) 851-2579
::Tech Support:: (626) 851-2528
::Website:: www.astarelectronics.com
::General Info:: info@astarelectronics.com
::Sales & Marketing:: sales@astarelectronics.com
::Service & Support:: support@astarelectronics.com
::Rebate Inquiry:: rebate@astarelectronics.com
::Employment:: HR@astarelectronics.com

Michael's extension is 109. You can type in any extension right as the recording starts.

Let me know what you find!

Thanks Guys,
Travis Macie

jstarnes · 09-17-2007, 02:57 PM

I called, and luckily I got Michale right off, he said your fucked.....

JeepJerrySeinfeld · 09-17-2007, 03:11 PM

Quote:

Originally Posted by jstarnes

I called, and luckily I got Michale right off, he said your fucked.....

you must have very fast hands or a sore neck if you got him right off

tmacie · 09-17-2007, 04:03 PM

Well now that you got him off, maybe he will be happier and answer my damned phone calls!!!

jstarnes · 09-17-2007, 04:40 PM

Quote:

Originally Posted by JeepJerrySeinfeld

you must have very fast hands or a sore neck if you got him right off

Overbear · 09-17-2007, 05:21 PM

Quote:

Originally Posted by jstarnes

I called, and luckily I got Michale right off, he said your fucked.....

Can you fags keep your personal life to yourself please, thank you.

Blind Driver · 09-17-2007, 05:29 PM

Quote:

Originally Posted by JeepJerrySeinfeld

you must have very fast hands or a sore neck if you got him right off

Must be some lip action going on

tmacie · 09-17-2007, 07:31 PM

Anybody actually try calling, or just crackin jokes?? Oh well, at least I have something to laugh at!!!

Travis

tmacie · 09-18-2007, 07:12 AM

Ttt

tmacie · 09-18-2007, 03:45 PM

Boy, back in the day any number of people would have jumped on this jsut for the satisfaction of yelling at a company. Whats the PBB comming to!!!

HighToy · 09-18-2007, 04:23 PM

Call your local news station. They love stuff like this. Companies hate this kind of stuff. If it's out of state you can get the postmaster general involved for mail fraud. Leave that message next and I bet you'll get a response.

tmacie · 09-18-2007, 08:11 PM

Oooh I forgot about mail fraud.....not only is it out of state, its across the country. I'm in VT, they are in Cali.
Now, since the shipper was DHL, is that still considered mail fraud?

Travis

&ReW · 09-18-2007, 08:13 PM

Quote:

Originally Posted by tmacie

Oooh I forgot about mail fraud.....not only is it out of state, its across the country. I'm in VT, they are in Cali.
Now, since the shipper was DHL, is that still considered mail fraud?

Travis

Cliff notes?

ih4x4 · 09-18-2007, 08:41 PM

your screwed

Astar Assets Frozen by California Federal Court for Philips
http://www.kmwlaw.com/litigation/dvd...ment-bond.html

and
http://www.kmwlaw.com/litigation/phi...-contempt.html

61scout80 · 09-18-2007, 08:45 PM

Quote:

Originally Posted by ih4x4

your screwed

Astar Assets Frozen by California Federal Court for Philips
http://www.kmwlaw.com/litigation/dvd...ment-bond.html

and
http://www.kmwlaw.com/litigation/phi...-contempt.html

oof. thats rough.

still go for the mail fraud though....

ih4x4 · 09-18-2007, 09:02 PM

also

Philips Corporation
On July 27, 2007, Finnegan Henderson client U.S. Philips Corporation won a victory in a patent infringement action in the U.S. District Court for the Central District of California against the KXD and Astar group of defendants for the sale and importation of DVD players incorporating Philips’ patented technology. The Court found that it would have been “inappropriate to subject [Philips] or the Government to a costly trial where it appears from the record that Defendants have engaged in a pattern of delay obfuscation, and obstruction.” The order clears the way for Philips to seek entry of a judgment.

Muddin · 09-18-2007, 09:25 PM

Quote:

Originally Posted by tmacie

Boy, back in the day any number of people would have jumped on this jsut for the satisfaction of yelling at a company. Whats the PBB comming to!!!

Oh, I don't know. Maybe it's because requests for PBB power were very rare and now it seems it's usually requested 2-3 times per week.

tmacie · 09-19-2007, 04:46 AM

Quote:

Originally Posted by Muddin

Oh, I don't know. Maybe it's because requests for PBB power were very rare and now it seems it's usually requested 2-3 times per week.

Could be.....I would think of it as practice, the more you practice the better you get. In this case it looks like PBB powers cant do anything. Thanks everyone who searched and found this info, I searched a couple weeks ago and didn't find this. I'll let everyone know what transpires.

Travis

ih4x4 · 09-19-2007, 04:52 PM

call one of the lawyers listed on the links and ask them if they can get back your tv since it is yours and not part of astars assetts,

09-17-2007, 01:53 PM	#1
tmacie Registered User Join Date: May 2004 Member # 31422 Location: Brattleboro, Vermont Posts: 159	Calling on the PBB powers..... Hi Everyone, I know I haven't been around much latley but I need a big favor. Heres the situation. A little over a year ago, I bought an Astar tv (30" LCD). It was great, it had the best picture quality of any cheap LCD I've seen. Well, just before the year warranty is up i turned it on and smoke started pouring from it. i unplugged it and called their customer service. I had to fax them a proof of purchase, which I did. They tried to locate a repair center near me, there were none within 2 hours. They tried to convince a couple local places to become repair centers, none would. They said they'd call me with details after they found one or didnt. 2 weeks went by with no call. I called them. They said "oh, no one wants to become a repair center so you will have to ship it to us" ok fine, but it would have been nice to know a week ago. I ship the tv to them (they paid both ways). They also said the part that was needed was at least a month out. I asked if they would just exchange the tv with a refurb or new one, they agreed. 2 weeks later I get my tv back (2 weeks for ground travel and repair was acceptable). Problem being, it was my tv, not a new/refurb. I plug the tv in....it works. A week and half later....smoke. So on the phone I go. I get some customer service rep in training, can hardly read the scripts or speak english. Not the "im just learning english because im in India" type but the I didnt graduate grade school type. Anyway, I tell him whats going on and he tried putting me through the same deal that I went through not long ago. I asked if I could speak with my original rep. Sure. I tell him the situation. He says send it right back, we'll take care of it. Also said there would be a shipping label in my email within 5 min (there was last time). 3 days go by, no label no call. I called them back up and asked for Mark (the guy i had dealt with). Mark informs me that i need to fax a proof of purchase before they will send a label (nice of you to call and tell me this, Mark). I explain that the tv had been in less than a month before and this should not be nessisary. (I work in computer repair, its industry standard that if a repair comes back within 30 days, its fixed NO questions). He agrees but his boss demands it. I ask to speak to his boss, he passes me on. I am now speaking with Michael Wallace, head of customer service (also the repair dept). I explain the situation to him, including the tv being back to me for less than 30 days. After a few rounds he finally agrees that I am right and it doesnt matter when the tv was purchased as it was just in for repair. He was using some excuse that the repair dept might not replace the tv without the proof of purchase. i had to remind him that he was their boss and if he told them to replace a tv, that they'd do it. 5 min later I had a return label. Packed the tv up and shipped it out. I was about 4 days doing this as I was a little busy at the time. Tracked the TV and it got there 5 days later, signed for by the same person as last time. I wait 2 weeks, nothing, no call. I wait another week for good measure, nothing. 2 weeks ago I start calling. No answer. I left a message with the general cust service voice mail. Nothing the next day. I call back. This time the voicemail is full. hrm....I call Michaels extension. no answer, i leave him a VM with my number and the rma number. I have not recieved a call back to this date. I've called every day 1 or 2 times a day, no answer no call back. the cust service vm box has been cleaned out as I was able to leave another VM there. I've even tried calling and leaveing messages at random extensions hoping for some response. Nothing. I've also sent e-mails, nothing there either. All of my messages have been polite and professional, the most recent ones have been more stern. Now its time to get nasty, therefore I am involving the PBB. So now I'm here asking for your help. i'm suplying the numbers and addresses, see if you guys cant get someone to pick up, If you do, be creative, just don't do anything illegal. All I want is my tv back, or at least someone from Astar to call me and give me a tracking number. Here is the info: :Address:: 5101 Commerce Drive, Baldwin Park, CA 91706 ::Main Ph:: (626) 851-2528 ::Main Fax:: (626) 851-2579 ::Tech Support:: (626) 851-2528 ::Website:: www.astarelectronics.com ::General Info:: info@astarelectronics.com ::Sales & Marketing:: sales@astarelectronics.com ::Service & Support:: support@astarelectronics.com ::Rebate Inquiry:: rebate@astarelectronics.com ::Employment:: HR@astarelectronics.com Michael's extension is 109. You can type in any extension right as the recording starts. Let me know what you find! Thanks Guys, Travis Macie Last edited by tmacie; 09-17-2007 at 01:55 PM. Reason: forgot a little info

09-17-2007, 02:57 PM	#2
jstarnes meh... Join Date: Jul 2002 Member # 12575 Location: Nobody Wants a Charlie in the Box Posts: 1,568	I called, and luckily I got Michale right off, he said your fucked..... __________________ Your life is not my fault, my life is not your business.

09-18-2007, 04:23 PM	#11
HighToy Registered User Join Date: Oct 2000 Member # 1983 Location: Rio Linda, CA Posts: 1,568	Call your local news station. They love stuff like this. Companies hate this kind of stuff. If it's out of state you can get the postmaster general involved for mail fraud. Leave that message next and I bet you'll get a response. __________________ Ryan #354 #113 The Original Techno Hick.

09-18-2007, 08:41 PM	#14
ih4x4 -------------------- Join Date: Apr 2002 Member # 11362 Location: stockton, ca Posts: 683	your screwed Astar Assets Frozen by California Federal Court for Philips http://www.kmwlaw.com/litigation/dvd...ment-bond.html and http://www.kmwlaw.com/litigation/phi...-contempt.html __________________ stuff for sale Gas powered bicycle 1965 buick electra 225 for sale 63 vw ghia for sale vw bajabug project

09-18-2007, 09:02 PM	#16
ih4x4 -------------------- Join Date: Apr 2002 Member # 11362 Location: stockton, ca Posts: 683	also Philips Corporation On July 27, 2007, Finnegan Henderson client U.S. Philips Corporation won a victory in a patent infringement action in the U.S. District Court for the Central District of California against the KXD and Astar group of defendants for the sale and importation of DVD players incorporating Philips’ patented technology. The Court found that it would have been “inappropriate to subject [Philips] or the Government to a costly trial where it appears from the record that Defendants have engaged in a pattern of delay obfuscation, and obstruction.” The order clears the way for Philips to seek entry of a judgment. __________________ stuff for sale Gas powered bicycle 1965 buick electra 225 for sale 63 vw ghia for sale vw bajabug project

09-17-2007, 04:03 PM	#4
tmacie Registered User Join Date: May 2004 Member # 31422 Location: Brattleboro, Vermont Posts: 159	Well now that you got him off, maybe he will be happier and answer my damned phone calls!!!

09-17-2007, 07:31 PM	#8
tmacie Registered User Join Date: May 2004 Member # 31422 Location: Brattleboro, Vermont Posts: 159	Anybody actually try calling, or just crackin jokes?? Oh well, at least I have something to laugh at!!! Travis

09-18-2007, 07:12 AM	#9
tmacie Registered User Join Date: May 2004 Member # 31422 Location: Brattleboro, Vermont Posts: 159	Ttt

09-18-2007, 03:45 PM	#10
tmacie Registered User Join Date: May 2004 Member # 31422 Location: Brattleboro, Vermont Posts: 159	Boy, back in the day any number of people would have jumped on this jsut for the satisfaction of yelling at a company. Whats the PBB comming to!!!

09-18-2007, 08:11 PM	#12
tmacie Registered User Join Date: May 2004 Member # 31422 Location: Brattleboro, Vermont Posts: 159	Oooh I forgot about mail fraud.....not only is it out of state, its across the country. I'm in VT, they are in Cali. Now, since the shipper was DHL, is that still considered mail fraud? Travis

09-19-2007, 04:52 PM	#19
ih4x4 -------------------- Join Date: Apr 2002 Member # 11362 Location: stockton, ca Posts: 683	call one of the lawyers listed on the links and ask them if they can get back your tv since it is yours and not part of astars assetts, __________________ stuff for sale Gas powered bicycle 1965 buick electra 225 for sale 63 vw ghia for sale vw bajabug project

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode