Torchmate customer service - Pirate4x4.Com : 4x4 and Off-Road Forum

jkce72 · 05-13-2010, 02:13 PM

Hey everybody this is my first post, but I've been lurking around here for awhile. I got my 2x2 yesterday. I hadn't decided whether to have it shipped or to go pick it up. Then Josh (Torchmate) told me we'll be in Boise next week for a show,we'll just throw it in the trailer and bring it with us. Now we all have heard about Torchmates great customer service, but this goes above and beyond if you ask me. They saved me a few hundred in shipping ,or about 2 days on a road trip plus $$$. Thanks again Torchmate. I wish more companies would treat there customers like this.

Gusagus · 05-13-2010, 04:42 PM

i will agree here they are a top notch company. i tried to order before i went to Iraq, but they were not ready, Bill hooked me up as soon as i got home and was able to order, managed to get it to my house while i still have some time off to play with it.

StinkBug · 05-13-2010, 06:21 PM

Shit you think that's good, when I got my 4x4 Bill himself brought it all the way down to SoCal for me. He happened to be coming to LA to pick up his desert truck and brought my table down on the trailer with him, then helped me load it into my truck. A 4x4 isn't exactly tiny or light either. I'm sure shipping it would have been $$$, and driving to go get it was pretty much out of the question.

Good luck with your new table. I'm sure you'll find that the TM crew's helpfulness does not stop after delivery.

unixadm · 05-13-2010, 10:41 PM

Torchmate seems like good people. I wanted to build my own table for the experience, but if I were to buy a plasma table, it would hands down be a Torchmate. Being I'm in Sacramento, it's a short trip up to see them. This is not the first thing I've read on this forum that really showed they are serious about customer service and also serious about going above and beyond what other companies would do.

BLKBOB · 05-14-2010, 02:39 PM

I gotta give this a huge BUMP BUMP. All the staff at Torchmate have been amazing. Keep up the good work guys.

Gord

Tuffjarhed · 05-14-2010, 09:26 PM

Quote:

Originally Posted by BLKBOB

I gotta give this a huge BUMP BUMP. All the staff at Torchmate have been amazing. Keep up the good work guys.

Gord

Damn straight.

05-13-2010, 02:13 PM	#1 (permalink)
jkce72 Registered User Join Date: Mar 2010 Member # 155925 Posts: 69	Torchmate customer service Hey everybody this is my first post, but I've been lurking around here for awhile. I got my 2x2 yesterday. I hadn't decided whether to have it shipped or to go pick it up. Then Josh (Torchmate) told me we'll be in Boise next week for a show,we'll just throw it in the trailer and bring it with us. Now we all have heard about Torchmates great customer service, but this goes above and beyond if you ask me. They saved me a few hundred in shipping ,or about 2 days on a road trip plus $$$. Thanks again Torchmate. I wish more companies would treat there customers like this.

05-13-2010, 06:21 PM	#3 (permalink)
StinkBug StinkyFab Racing Join Date: May 2001 Member # 4946 Location: San Diego Posts: 6,146	Shit you think that's good, when I got my 4x4 Bill himself brought it all the way down to SoCal for me. He happened to be coming to LA to pick up his desert truck and brought my table down on the trailer with him, then helped me load it into my truck. A 4x4 isn't exactly tiny or light either. I'm sure shipping it would have been $$$, and driving to go get it was pretty much out of the question. Good luck with your new table. I'm sure you'll find that the TM crew's helpfulness does not stop after delivery. __________________ Dallas Ashley StinkyFab Racing (SFR) - Custom Fabrication Your Source for: CNC Cutting & Engraving, Cages, Custom Suspension, Complete Vehicle Builds, and more! Overall Winner, 2012 KOH EMC. Gettin it done in a stocker! Co-Dog #4432-KOH 2011 #88-KOH 2010, Crew Chief - KOH 2009, 2008

05-14-2010, 02:39 PM	#5 (permalink)
BLKBOB Registered User Join Date: Dec 2009 Member # 147477 Location: Ottawa, Ontario, Canada Posts: 208	I gotta give this a huge BUMP BUMP. All the staff at Torchmate have been amazing. Keep up the good work guys. Gord __________________ Miller 211 w/Autoset, Hypertherm Powermax 45 w/machine torch, Torchmate 2x2 CNC w/plate marker and laser crosshairs

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

05-13-2010, 04:42 PM	#2 (permalink)
Gusagus Registered User Join Date: Jun 2004 Member # 32262 Posts: 160	i will agree here they are a top notch company. i tried to order before i went to Iraq, but they were not ready, Bill hooked me up as soon as i got home and was able to order, managed to get it to my house while i still have some time off to play with it.

05-13-2010, 10:41 PM	#4 (permalink)
unixadm Registered User Join Date: Jul 2005 Member # 50751 Location: Elk Grove, CA Posts: 121	Torchmate seems like good people. I wanted to build my own table for the experience, but if I were to buy a plasma table, it would hands down be a Torchmate. Being I'm in Sacramento, it's a short trip up to see them. This is not the first thing I've read on this forum that really showed they are serious about customer service and also serious about going above and beyond what other companies would do.