Windows 7 won't work with Torchmate to drivers? - Pirate4x4.Com : 4x4 and Off-Road Forum

Shram · 03-31-2011, 11:35 AM

Ok I just off the phone with tech support. I have been on and off the phone with them for a while now. Here is the story. I am just looking for my easiest sollution? Not complaining!
I bought new computer with windows 7 64 bit
picked up 4x4 tm2 with serial connection and 401a signal generator

My computer won't recognize the generator and I was told I won't be able to because the TM2 system is an older model and not compatible with windows 7

I am very bad with computers. What is the best way to overcome this. What does it take to change my computers operating system? Or is it necessary.

The first time I called they just want to to change settings in my computer from 32 to 64 bit but I wasn't given the driver cd with computer so I wasn't able to.

I am only posting to get some answers. I have no more time today to spend on it.

Thank you for reading and any help will be greatly appreciated!

SoundManCO · 03-31-2011, 11:53 AM

Call support back and tell them you want to upgrade or replace the control box to a hammerhead box and you will be good to go. It will work via USB and will be recognized by your computer.

HardcorewannabeXJ · 03-31-2011, 12:12 PM

The 401a RS232 signal generators are not "recognized" by the computer in the terms of like a USB device. The Torchmate 2 software and serial port signal generator should be compatible with Windows 7 64 bit, as long as the computer has a native (built in) 9 pin serial port.

If it's not going online or not communicating with it, then I would assume that there is either a wrong setting in terms of which # serial port it's connected to (the only port may not always be #1) and should be easily rectified, or a connection/power issue at the signal generator.

If you can, give support a call and talk to me, Mike, and I should be able to narrow it down for ya.

SomeGuyFromOlympia · 03-31-2011, 01:00 PM

I'm running windows 7
it will work, you just need to tweak somethng in there

star · 03-31-2011, 03:04 PM

I may be able to help you in terms of connection up to the torchmate box, but we will need a little more information in this. First of all most new computers with windows 7 dont have serial ports unless their business minded so if you are connecting via a usb to serial adapter this is probably your problem. What kind of computer are you using. I am pretty new to windows 7 but in general problems are still the same. If torchmates software and generator are able to run on windows 7 my guess would be either drivers or settings on your comuters serial port is all.

Shram · 03-31-2011, 06:05 PM

I do have a serial port on my hp computer Mike I will call you tomorrow. Thank you!

lil italy · 04-01-2011, 11:17 AM

what about a usb to serial converter? i use one on my laptop (that doesn't have a serial port) to connect to cisco stuff all the time. the converter was plug and play in my laptop and cost about $20.

Dnmeistr · 04-01-2011, 11:48 AM

You can use a converter but because not all converters are created equal some are better than others as you have to install a driver for them to show up in Device Manager correctly.

03-31-2011, 11:35 AM	#1 (permalink)
Shram Team Quadratec #832 Join Date: Sep 2005 Member # 54349 Location: Jackson NJ Posts: 687	Windows 7 won't work with Torchmate to drivers? Ok I just off the phone with tech support. I have been on and off the phone with them for a while now. Here is the story. I am just looking for my easiest sollution? Not complaining! I bought new computer with windows 7 64 bit picked up 4x4 tm2 with serial connection and 401a signal generator My computer won't recognize the generator and I was told I won't be able to because the TM2 system is an older model and not compatible with windows 7 I am very bad with computers. What is the best way to overcome this. What does it take to change my computers operating system? Or is it necessary. The first time I called they just want to to change settings in my computer from 32 to 64 bit but I wasn't given the driver cd with computer so I wasn't able to. I am only posting to get some answers. I have no more time today to spend on it. Thank you for reading and any help will be greatly appreciated! __________________ Team Quadratec Stock Mod #832 Special thanks to our sponsors: Quadratec.com ,Rausch Creek offroad park,Tom woods Drive Shafts, Spidertrax, Mastercraft,Bfgoodrich,Ramsey, Extreme Axle Sales.com, KC Hilites, HI-9, CTM, Bushwacker, Trailready

03-31-2011, 11:53 AM	#2 (permalink)
SoundManCO Granite Guru Join Date: Apr 2004 Member # 29097 Location: East of Colorado Springs Posts: 672	Call support back and tell them you want to upgrade or replace the control box to a hammerhead box and you will be good to go. It will work via USB and will be recognized by your computer. __________________ "Those who make peaceful revolution impossible will make violent revolution inevitable." SunDog Quarter Horses

03-31-2011, 06:05 PM	#6 (permalink)
Shram Team Quadratec #832 Join Date: Sep 2005 Member # 54349 Location: Jackson NJ Posts: 687	I do have a serial port on my hp computer Mike I will call you tomorrow. Thank you! __________________ Team Quadratec Stock Mod #832 Special thanks to our sponsors: Quadratec.com ,Rausch Creek offroad park,Tom woods Drive Shafts, Spidertrax, Mastercraft,Bfgoodrich,Ramsey, Extreme Axle Sales.com, KC Hilites, HI-9, CTM, Bushwacker, Trailready

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03-31-2011, 12:12 PM	#3 (permalink)
HardcorewannabeXJ Registered User Join Date: Jan 2007 Member # 84593 Location: Reno, NV Posts: 3,004	The 401a RS232 signal generators are not "recognized" by the computer in the terms of like a USB device. The Torchmate 2 software and serial port signal generator should be compatible with Windows 7 64 bit, as long as the computer has a native (built in) 9 pin serial port. If it's not going online or not communicating with it, then I would assume that there is either a wrong setting in terms of which # serial port it's connected to (the only port may not always be #1) and should be easily rectified, or a connection/power issue at the signal generator. If you can, give support a call and talk to me, Mike, and I should be able to narrow it down for ya.

03-31-2011, 01:00 PM	#4 (permalink)
SomeGuyFromOlympia Registered User Join Date: Jul 2010 Member # 163388 Posts: 830	I'm running windows 7 it will work, you just need to tweak somethng in there

03-31-2011, 03:04 PM	#5 (permalink)
star Registered User Join Date: Mar 2011 Member # 186177 Posts: 12	I may be able to help you in terms of connection up to the torchmate box, but we will need a little more information in this. First of all most new computers with windows 7 dont have serial ports unless their business minded so if you are connecting via a usb to serial adapter this is probably your problem. What kind of computer are you using. I am pretty new to windows 7 but in general problems are still the same. If torchmates software and generator are able to run on windows 7 my guess would be either drivers or settings on your comuters serial port is all.

04-01-2011, 11:17 AM	#7 (permalink)
lil italy Registered User Join Date: Jul 2005 Member # 50967 Location: at work Posts: 92	what about a usb to serial converter? i use one on my laptop (that doesn't have a serial port) to connect to cisco stuff all the time. the converter was plug and play in my laptop and cost about $20.

04-01-2011, 11:48 AM	#8 (permalink)
Dnmeistr Registered User Join Date: Jun 2008 Member # 115338 Posts: 418	You can use a converter but because not all converters are created equal some are better than others as you have to install a driver for them to show up in Device Manager correctly.