Im trying to deal with this with a smile on my face, but anyone done business with AOR in the last Month?
I placed my order online w/ credit card on March 3rd and I was immediately sent a reciept by email, and my C/C was charged that day, (except for shipping which their website says is charged separately).
Starting about 10 days ago I started trying to call them to find out what was up. I've called no less than 25 times and never was able to get a real person on the phone. I've left only about half a dozen messages or so, and emailed about 6 or 8 times as well. Each time I state I've already paid and my receipt #, ph# etc. Everything for them to find my info and get back to me on what the hold up is.
THEY HAVE NOT GOTTEN BACK TO ME!!!
I realize what has happened in the world of rock crawling in the past 5+ years, so I understand they may have more business than they can handle, but the fact that Im a paying customer and they STILL can't at least pick up the phone and let me know there situation??? This is very poor customer service and I am still trying to keep an open mind to give them the benefit of the doubt.
My question is anyone else have this problem with them lately? Hear any reason for it?
And my most important q; Is there anyone from AOR on this board??? If so please let me know if there is any problem, you guys on vacation, did CO. disapear off the map?
Thanks
Jeff
I placed my order online w/ credit card on March 3rd and I was immediately sent a reciept by email, and my C/C was charged that day, (except for shipping which their website says is charged separately).
Starting about 10 days ago I started trying to call them to find out what was up. I've called no less than 25 times and never was able to get a real person on the phone. I've left only about half a dozen messages or so, and emailed about 6 or 8 times as well. Each time I state I've already paid and my receipt #, ph# etc. Everything for them to find my info and get back to me on what the hold up is.
THEY HAVE NOT GOTTEN BACK TO ME!!!
I realize what has happened in the world of rock crawling in the past 5+ years, so I understand they may have more business than they can handle, but the fact that Im a paying customer and they STILL can't at least pick up the phone and let me know there situation??? This is very poor customer service and I am still trying to keep an open mind to give them the benefit of the doubt.
My question is anyone else have this problem with them lately? Hear any reason for it?
And my most important q; Is there anyone from AOR on this board??? If so please let me know if there is any problem, you guys on vacation, did CO. disapear off the map?
Thanks
Jeff