Did you ever straight out ask the service writer / service manager / dealer principal for goodwill on either repair they suggested?
Likely too late now as you would have likely had more luck with a goodwill request while the vehicle was still there but you tick more than a few boxes for goodwill:
- You bought the vehicle there.
- You had the vehicle serviced there.
- You could argue that the underlying cause of the failure should have been caught during the multi-point inspection called out as recommended at every oil change in the Scheduled Maintenance section of your owners manual (cooler hoses are specifically called out). You can also point out that either of the Ford maintenance plans specifically references the multi-point inspection. https://www.ford.ca/cmslibs/content/...ect%20FMPP.pdf