Am i the only one that has had problems with Offroad Design? - Page 2 - Pirate4x4.Com : 4x4 and Off-Road Forum
 
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Old 07-18-2019, 01:43 PM   #26 (permalink)
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Quote:
Originally Posted by Catrik View Post
I bough over $1k of suspension parts from ORD and they sent the wrong springs. Labeled 4" but they are more like 3" or 2". 5 weeks ago I sent them pictures with a tape measure showing the height that are clearly lower than they should be (they gave a manufacturer's drawing showing what they should be).

They've had 5 weeks. To look at thr pictures. Compare them to the drawing. See they're wrong height. And fix it.

But no. Every week I ask what's the situation and I get a new excuse.

Never gonna buy from a small company again unless they have paypal. Atleast I can get my money back if they can't or don't want to fix simple issues.
PM me your name and we'll look into it
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Old 07-24-2019, 09:28 AM   #27 (permalink)
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Originally Posted by 77k5 View Post
PM me your name and we'll look into it
I thought I sent you a PM some time ago but I don't see any messages in my Sent PM's so not sure if it went through. I've been mailing with [email protected] and my first name is Tommi.
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Old 07-30-2019, 03:12 PM   #28 (permalink)
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We ended up in the middle and it was kind of a mess. The rest of the story is that we're talking about a set of Tuff Country springs that we re-sold so the warranty work went through us but is ultimately up to Tuff Country. And when the springs in question are in Finland and they're in Utah their normal warranty procedures don't work out so extra people get involved. With holidays and vacations, etc. I can't apologize for their part but I am sorry it's been in limbo this long. At this point a credit has finally been issued so it's finally resolved.
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