F-O-A Good/Bad... But mostly bad - Pirate4x4.Com : 4x4 and Off-Road Forum
 
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Old 04-09-2016, 01:03 PM   #1 (permalink)
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F-O-A Good/Bad... But mostly bad

I recently did a SAS on my Silverado and decided to order emulsion shocks from FOA. I decided to give them a shot because they we're reasonably priced and fit my budget and seem to be of pretty good quality. I ordered the shocks directly from FOA online and chose the selection ''ask a consultant'' when it came to valving. So a week passes after I ordered them online and never heard from FOA. So I sent them an email with all the specs for my truck I thought they would need to select the proper valving. Still no response. I finally tried to call them to see what was going on. I called probably four times before I finally got someone. The guy that answered was short and seemed like he couldn't get me off the phone fast enough. I told him about my order placed and the email I sent with the specs for my truck. He really didn't seem to care. I went ahead and told him the specs of my truck again so I knew they had the info and as soon as I finished telling him what they needed I was pretty much hung up on. He did manage to tell me there was a two week lead time so at least I had some sort of time line to go by now. So a couple weeks go by and I finally get a notification the shocks had shipped. Awesome, they're on the way finally. When I receive the shocks they are compressed and need to be filled with nitrogen. No big deal, I can get that done. Now keep in mind this is the first time I've ever dealt with a shock that wasn't plug and play so I have no idea what the proper procedure is to fill these shocks with nitrogen ( I had done some research and had an idea but couldn't find anything directly from FOA and wanted to be 100% sure as not to mess them up.) So to be safe I try to contact FOA to see what I need to do. I called FOA Wednesday and to my surprise they actually answer the phone on the first try. I ask a few questions and get some very short, inconclusive answers. The guy seemed more concerned that I knew the shocks weren't meant to support the full weight of the vehicle. I assured him I knew that and the conversation was over. So Thursday I was ready to fill the shocks. It soon became aware to me that in my phone call the day before it was not made clear if the shock needed to be fully extended when being filled or if the shock would extend itself as it was being filled. So once again I tried to contact FOA for a little help. I felt the need to contact them because the last thing I wanted to do was screw something up and have to ship the shocks back out to Vegas to be fixed. I called them at least ten times and left two messages but still haven't heard from them. So Friday I decided to look up a reputable FOA dealer and got in touch with Dave's Offroad supply. Answered every question I had and told me to call back if I needed any more help.

As far as the product is concerned, The shock looks to be a quality item however I am disappointed with the scratches allover the outside of the shock and some gouges in the aluminum ends. Also, I don't think it would be asking too much to include a protocol sheet, with instructions on how to fill the shocks, in the box.

Final conclusion, unless something changes with FOA's customer service, I will not be using them again. I can deal with the finish of the shock because after all you get what you pay for but one thing I can't stand is horrible customer service. I guess I've been spoiled by companies like WFO and Northwest Fab.
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Old 04-09-2016, 07:40 PM   #2 (permalink)
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Or buy them through a reputable vendor, if you need your hand held...... from your side, it sounds as if you were treated poorly. But after your positive experience with Dave's wouldn't you agree that it would have changed your experience entirely?

I'm not sure what happened to him, but Chris used to be great about support on this board and via email for FOA. As they have grown and built a dealer network, it does seem as if FOA would like to build shocks and have the dealers carry the burden of customer service. I have experienced that from big name shock companies before and it cost fox a lot of money before they brought Wayne on.
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Old 04-10-2016, 10:16 AM   #3 (permalink)
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There aren't any dealers close to me so I would have ordered them online anyway and figured why not order them directly from the source. As far as needing my hand held, I think that is a bit of a stretch. I just didn't wast to screw anything up. Is that so bad? IMO customer service is everything. I think FOA has a good product but if they are trying to grow the business it would serve them well to have someone hired that is there specifically to deal with customers.
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Old 04-12-2016, 12:59 PM   #4 (permalink)
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Not trying to pick on you, but yes, you need some hand holding.
I'll also say, I've never once bought a rebuild able shock that came with any sort of instructions as they are made to be tuned by the end user, changing nitrogen pressures is part of the tuning process.

Not answering the phone is a valid grip however.
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Old 04-12-2016, 02:25 PM   #5 (permalink)
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Fuck dude, do you not know how to navigate a website. I went to FOA's website and clicked on emulsion shocks, looked at the page for a second, then clicked on the Additional Information tab and lo and behold the info you are looking for is right in front of you. I then went to the bottom of the page and clicked on shipping and the second line reads "orders are usually shipped within 14 days...".

Also, if you take the shock to a motorcycle repair shop they can charge it for you on the cheap. I just had a 14" coilover recharged for $13.
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Old 04-12-2016, 03:23 PM   #6 (permalink)
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I thought everybody knew FOA was a crapshoot.

https://www.pirate4x4.com/forum/misc-...ers-cheap.html
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Old 04-13-2016, 12:59 PM   #7 (permalink)
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Not trying to pick on you, but yes, you need some hand holding.
I'll also say, I've never once bought a rebuild able shock that came with any sort of instructions as they are made to be tuned by the end user, changing nitrogen pressures is part of the tuning process.

Not answering the phone is a valid grip however.
Hell maybe I did need my hand held but either way there's a problem when the company can't support their own product. It has now been almost a week since I called FOA and left messages and I still haven't heard from them. Luckily, I was able to get ahold of Dave's to help me out.If they can help, why can't FOA? I agree the shocks are suppose to be tuned by the end user but it still would probably save FOA some trouble when it comes to guys like me that have zero experience.

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Fuck dude, do you not know how to navigate a website. I went to FOA's website and clicked on emulsion shocks, looked at the page for a second, then clicked on the Additional Information tab and lo and behold the info you are looking for is right in front of you. I then went to the bottom of the page and clicked on shipping and the second line reads "orders are usually shipped within 14 days...".

Also, if you take the shock to a motorcycle repair shop they can charge it for you on the cheap. I just had a 14" coilover recharged for $13.
I've gotten them filled and on the truck now and that's exactly where I had it done. I navigated FOA's site just as you did and found the same chart.
I knew how much the shock was suppose to be charged to but I didn't know how they were supposed to be filled, extended or compressed? That was my main question. Like I said I have no experience with these shocks and didn't want to screw anything up.

In the end, all of this could have been avoided if they would hire someone for customer support and/or some very simple instructions in the box.
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Old 04-13-2016, 01:38 PM   #8 (permalink)
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I thought everybody knew FOA was a crapshoot.

https://www.pirate4x4.com/forum/misc-...ers-cheap.html
This was a damn good thread. LOL
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Old 04-15-2016, 04:34 PM   #9 (permalink)
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In the end, all of this could have been avoided if they would hire someone for customer support and/or some very simple instructions in the box.
they need more then someone to answer questions in order for them to be a good company and fix their problems

i waited a fucking year to either get new seals or a refund for some shitty bump stops that were crap brand new out of the box

theres some members here on the board that have foa products and have had a good experience so they run around pirate trying to dismiss all the bad experiences others have had i will never buy another foa product and everyone i know considering buying shocks or bumps will know they shouldnt either
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Old 08-08-2017, 10:15 PM   #10 (permalink)
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Bad experiences here bump stops that leak no matter how many times they are rebuilt with parts that take 6months of run around to get ...will never buy foa again

That said 2 trucks with race runner/swaway have shafts that rusted in so cal never been near salt water...

Buy King Shocks never a problem and 2 trucks always go to Pismo beach

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Old 08-09-2017, 01:19 PM   #11 (permalink)
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I love these threads. How FOA still exists, I have no idea.

you FOA
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Old 08-11-2017, 10:10 AM   #12 (permalink)
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I love these threads. How FOA still exists, I have no idea.

you FOA
there's billions of bone heads that do zero research and buy because "its a good deal"

I ask the same question about a lot of companies and its always the same answer.
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Old 08-15-2017, 07:05 AM   #13 (permalink)
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ordered and paid for my FOA front shocks for my TORC rules 1600 light buggy June 19th.
Promised as soon as 1 week as long as 3 weeks......Multiple calls ...... (jeopardy music continues to play in the background)
William Huntley Green Bay WI.
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Old 08-15-2017, 11:03 AM   #14 (permalink)
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ordered and paid for my FOA front shocks for my TORC rules 1600 light buggy June 19th.
Promised as soon as 1 week as long as 3 weeks......Multiple calls ...... (jeopardy music continues to play in the background)
William Huntley Green Bay WI.
Bill, I see you've found my research facility for how to not run a business. See you at Crandon.
Pete

PS: When I ordered from FOA I was not impressed by the quality, or delivery time that was a couple months late.

Protip: Unfortunately, majority of the offroad shock companies are the same, complete bullshit when it comes to customer service and product delivery. Only order from dealers that have the shocks in stock. Most of the online places with cheap pricing don't have them in stock, and will take a long time to get them to you. Ordering direct from Manufacturer is a joke, you'll get bumped everytime a Race team or dealer wants their shocks quick.
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