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Old 12-23-2002, 11:42 AM   #1 (permalink)
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Thumbs down Warning about vendor: autopartsgiant.com

I'm not trying to vendor-bash, just giving a warning. Personally, I will never do business with these guys again. I ordered a taillight lens from them. The price was $14.81. Great price, right?

When I went to "checkout" on their website, it said that my total was $16.03. Most sites will tell you total including tax and shipping at the time of checkout, so I assumed that was the total price, not to mention the invoice said "TOTAL" in big, bold letters.

I got an e-mail from them right away confirming the order and the charges. Then, nearly 4 days later, I get another e-mail from them stating that my card has been charged $20 for shipping and handling!

I called them this morning, and asked if this was a mistake, they said no. So I told them to cancel my order, and they said ok, but they were going to charge me a 25% re-stocking fee for canceling my order. I told them that this was unacceptable because I would have never have bought the item from them in the first place if I had known that their shipping charge was so exorbitant. The guy wouldn't budge.

The whole business seems shady. The guy was barely understandable. His manager was not in. When I asked him for his managers name, he was reluctant to give it and said the he did not remember his mamagers last name.

Anyway, my recomendataion is to avoid these jerks.
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Old 12-23-2002, 12:09 PM   #2 (permalink)
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Hopefully you paid via Visa.
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Old 12-23-2002, 12:11 PM   #3 (permalink)
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sounds like a call to your credit card company and the BBB are in order...thanks for hte heads up


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Old 12-23-2002, 12:14 PM   #4 (permalink)
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sounds like there full of sh!t
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Old 12-23-2002, 01:40 PM   #5 (permalink)
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Yep you are fully protected from shit like this with your credit card. Tell them to cancel the order and they can charge you any restocking fee they want because you are cancelling payment. Dishonest business should be shut down.
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Old 12-23-2002, 01:50 PM   #6 (permalink)
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Call your credit card company immediatly, tell them that you want to put the charges in dispute... you only have 30-60 days with most major credit card companies to do this.
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Old 12-23-2002, 02:02 PM   #7 (permalink)
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Online Auto Parts Shopping

TERMS and CONDITIONS

The following are the terms and conditions of using this site. The browsing and use of this site acknowledges that you have read, and agree to the terms and conditions of this site. All sales made on this site are considered complete when the product is shipped

Shipping Information
AutoPartsGiant.com Charges a flat $6.95 shipping charge to all orders shipped except orders shipped to California. Order shipped to California are charged $5.95 shipping. All orders are also charged a $2.95 Handling fee. All sales that are shipped to addresses inside California are charged Los Angeles County Sales Tax (8.25%), All addresses outside of California are charged no sales tax. PLEASE REVIEW THE SHIPPING POLICIES BELOW!
Ground shipping which is included in your Shipping & Handling fee (Any package over 15 pounds will be charged an additional $0.65 per pound at the time of shipping. You will be notified by email of the additional charge after your order is shipped.)
2 Day Air There is an additional charge for 2 day air Shipping. This charge is $1.50 a pound. You will be notified by email of the additional charge after your order is shipped.
PO Boxes, US Military, and Addresses Outside the Continental US will be shipped US Mail. Ground shipping will be shipped Standard Mail (est. delivery time to 2-4 weeks). 2 Day air shipment will be shipped US Priority Mail (est. delivery time 2-5 days).




Unfortunatly.. i think the 20 dollars shipping and handling is blown out of proportion on your end, and since you bought from the site you are kinda tied into their terms and conditons that im sure you read right?? It was on their first page. If the weight of the tail light wasnt over 15 lbs, and they truely did charge you 20 dollars, you have a leg to stand on.. if not.. suck it up, pay the charge.. you forgot to read the terms and conditons so you kinda screwed yourself
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Old 12-23-2002, 03:12 PM   #8 (permalink)
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There are federal laws against charges like that. Even if its stated on their site, you have to check your local and federal laws.
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Old 12-23-2002, 05:16 PM   #9 (permalink)
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they are fine with the shipping charges.. the charges about they will tell you how much extra it is, after they bill you, those are the ones i would question..
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Old 12-23-2002, 07:11 PM   #10 (permalink)
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Quote:
Originally posted by ImKuNfusED
....... If the weight of the tail light wasnt over 15 lbs, and they truely did charge you 20 dollars, you have a leg to stand on.. if not.. suck it up, pay the charge.. you forgot to read the terms and conditons so you kinda screwed yourself
Quote:
Originally Posted by carter
I ordered a taillight lens from them
I never heard of a taillight lens that weighed even close to 20 lbs, much less over 20.
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Old 12-23-2002, 08:10 PM   #11 (permalink)
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Quote:
Originally posted by reddwarf




I never heard of a taillight lens that weighed even close to 20 lbs, much less over 20.
i was being hypothetical..
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Old 12-23-2002, 09:30 PM   #12 (permalink)
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Next time, use the [hypothetical] [/hypothetical] tags!
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Old 12-23-2002, 10:06 PM   #13 (permalink)
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Quote:
Originally posted by reddwarf
Next time, use the [hypothetical] [/hypothetical] tags!

Thanks for the reminder, smart ass
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