Well about 8 months ago I bought a Warn skid for my YJ. I bought it from swissmountain4x4.com. But I still have not received it! Now you may be asking why I haven’t done anything about it. Well I have tried…
After about a month I called and they said it was backordered from Warn. I kept calling off and on for the next couple months and I kept getting the same response. So what did I do? I emailed the Warn sales department and asked them myself. And my suspicions were correct. The response was that these Skid plates were not backordered and that they were currently shipping product! This is where it gets even more interesting…
So I emailed swissmountain4x4 to find out what the deal was. No response! So I called them and asked where my skid was. They said that they would have it shipped the next day! So I was once again happy. Well a couple weeks went by and yup, no skid. So I called again. They said the same thing and assured me that one would get shipped in the next few days. Well I didn’t get that one either…
After that they stopped returning my calls and my emails… So a few weeks ago I sent them an email telling them that if I was not contacted by them in the next few days that I would report them to the BBB and file a legal claim against them. Well a few weeks went by and I didn’t get around to doing that. So last week I called them like I do a few times every week and they actually answered the phone. And guess what they did, they hung up on me as soon as I told then my invoice number! So this weekend I emailed them again and told them the same thing and that I would also start posting my disgust with their company on jeep and 4x4 web forums. Well almost a week went by and no response from them. So that is what I am doing. I am going to give them one last phone call tomorrow because I really don’t want to have to go through all of this legal crap against them. But if I don’t get a response then Saturday will not be a good day for SwissMountain4x4. So if anyone knows someone at swissmountainx4x.com then please tell them to call me tomorrow or Saturday morning and save both of us a lot of trouble.
Sorry this was so long but I needed to tell someone.
And also, I wouldn’t recommend using this company. Even if they claim to have good prices, it’s not worth it if you never get the product!
After about a month I called and they said it was backordered from Warn. I kept calling off and on for the next couple months and I kept getting the same response. So what did I do? I emailed the Warn sales department and asked them myself. And my suspicions were correct. The response was that these Skid plates were not backordered and that they were currently shipping product! This is where it gets even more interesting…
So I emailed swissmountain4x4 to find out what the deal was. No response! So I called them and asked where my skid was. They said that they would have it shipped the next day! So I was once again happy. Well a couple weeks went by and yup, no skid. So I called again. They said the same thing and assured me that one would get shipped in the next few days. Well I didn’t get that one either…
After that they stopped returning my calls and my emails… So a few weeks ago I sent them an email telling them that if I was not contacted by them in the next few days that I would report them to the BBB and file a legal claim against them. Well a few weeks went by and I didn’t get around to doing that. So last week I called them like I do a few times every week and they actually answered the phone. And guess what they did, they hung up on me as soon as I told then my invoice number! So this weekend I emailed them again and told them the same thing and that I would also start posting my disgust with their company on jeep and 4x4 web forums. Well almost a week went by and no response from them. So that is what I am doing. I am going to give them one last phone call tomorrow because I really don’t want to have to go through all of this legal crap against them. But if I don’t get a response then Saturday will not be a good day for SwissMountain4x4. So if anyone knows someone at swissmountainx4x.com then please tell them to call me tomorrow or Saturday morning and save both of us a lot of trouble.
Sorry this was so long but I needed to tell someone.
And also, I wouldn’t recommend using this company. Even if they claim to have good prices, it’s not worth it if you never get the product!
