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Well…I am having some problems getting some products I ordered from Rusty’s Offroad. I would like to run the scenario by you guys and ask for some advise.
I ordered some custom LCA’s from Rusty’s on the 6th. When I placed the order I was told that the arms would be shipped Thursday. I asked for an email confirmation with the tracking number to be sent, once shipped. “No problem”, they stated. Thursday came and went with no update. Friday afternoon I called to find a status. They stated then that the arms were being shipped that day…Friday (7th). Again, I asked for an email with the tracking number…again, they stated…”no problem”. The weekend came and went with no email from Rusty’s. Monday morning…. still no update. Monday afternoon I placed a call to Rusty’s and was able to get a tracking number, however they were not able to tell what day the package shipped. OK…now I have the tracking number. I go to the UPS page to track the package and the number is invalid and UPS has no record of the package. Tuesday…package still not track-able with UPS. I call Rusty’s thinking that maybe I wrote the number incorrectly. They verify that the number I have is correct. I run over the problem with them and they stated that they would contact UPS and place a trace on the package, and call me back that afternoon with an update. Tuesday afternoon came and went…. no update from Rusty’s. Called Rusty’s…they stated that they have not heard any update from UPS and that maybe UPS was just having issues due to some sort of software upgrade they thought was happening. Late Tuesday evening the package is now available for tracking with UPS. However, it shows a status of “manifest pickup”. From what I understand this means that UPS has received the paper work for the package but no package. Wednesday, called UPS to verify my understanding of “manifest pickup”. Yes, they have the billing information but no package. I asked UPS if a trace has been placed on the package…. UPS stated, “No, it is not possible to trace a package until after the scheduled delivery date as passed”…which is tomorrow. Called Rusty’s to see if they have had any updates from UPS and verify that the package has actually left their location. They stated that they have had no updates from UPS and they YES, the package left. They are supposed to call me this afternoon with a update. If everything continues on the same track as the past few days…they will not call.
My problem and concerns…. I have a jeep down waiting on control arms. If the package actually shipped on Friday like stated they would have arrived yesterday. The package is not in the UPS system…according to UPS. This is the second order I have placed with Rusty’s and this is the second time this EXACT thing has happened. The first time was with a pair of tow hooks for a ZJ. They never appeared and about a month and a half later I was credited my $92 bucks. Now, I understand that Rusty’s runs a good shop and takes good care of his customers…or at least that is the consensus I read on JU. Do you guys have any advise for me or were I should turn now? I have a jeep that is down and I really don’t have weeks for it to just sit around waiting on parts that may or may not arrive. Has this ever happened to any of you before, did your parts ever arrive? If the package was shipped on Friday as Rusty stated why did they just appear in the UPS database late last night (14th). Any advise or help you guys have is greatly appreciated.
Thanks.
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Well…I am having some problems getting some products I ordered from Rusty’s Offroad. I would like to run the scenario by you guys and ask for some advise.
I ordered some custom LCA’s from Rusty’s on the 6th. When I placed the order I was told that the arms would be shipped Thursday. I asked for an email confirmation with the tracking number to be sent, once shipped. “No problem”, they stated. Thursday came and went with no update. Friday afternoon I called to find a status. They stated then that the arms were being shipped that day…Friday (7th). Again, I asked for an email with the tracking number…again, they stated…”no problem”. The weekend came and went with no email from Rusty’s. Monday morning…. still no update. Monday afternoon I placed a call to Rusty’s and was able to get a tracking number, however they were not able to tell what day the package shipped. OK…now I have the tracking number. I go to the UPS page to track the package and the number is invalid and UPS has no record of the package. Tuesday…package still not track-able with UPS. I call Rusty’s thinking that maybe I wrote the number incorrectly. They verify that the number I have is correct. I run over the problem with them and they stated that they would contact UPS and place a trace on the package, and call me back that afternoon with an update. Tuesday afternoon came and went…. no update from Rusty’s. Called Rusty’s…they stated that they have not heard any update from UPS and that maybe UPS was just having issues due to some sort of software upgrade they thought was happening. Late Tuesday evening the package is now available for tracking with UPS. However, it shows a status of “manifest pickup”. From what I understand this means that UPS has received the paper work for the package but no package. Wednesday, called UPS to verify my understanding of “manifest pickup”. Yes, they have the billing information but no package. I asked UPS if a trace has been placed on the package…. UPS stated, “No, it is not possible to trace a package until after the scheduled delivery date as passed”…which is tomorrow. Called Rusty’s to see if they have had any updates from UPS and verify that the package has actually left their location. They stated that they have had no updates from UPS and they YES, the package left. They are supposed to call me this afternoon with a update. If everything continues on the same track as the past few days…they will not call.
My problem and concerns…. I have a jeep down waiting on control arms. If the package actually shipped on Friday like stated they would have arrived yesterday. The package is not in the UPS system…according to UPS. This is the second order I have placed with Rusty’s and this is the second time this EXACT thing has happened. The first time was with a pair of tow hooks for a ZJ. They never appeared and about a month and a half later I was credited my $92 bucks. Now, I understand that Rusty’s runs a good shop and takes good care of his customers…or at least that is the consensus I read on JU. Do you guys have any advise for me or were I should turn now? I have a jeep that is down and I really don’t have weeks for it to just sit around waiting on parts that may or may not arrive. Has this ever happened to any of you before, did your parts ever arrive? If the package was shipped on Friday as Rusty stated why did they just appear in the UPS database late last night (14th). Any advise or help you guys have is greatly appreciated.
Thanks.
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