Has anyone brought Ranchos in for warrantee replacement? Do they generally just give you the new ones, or do you need to bring paperwork, etc.
What about paying the difference, and changing sizes at this point?
I just warranteed the RS9xxx that I had. They leaked a bit, the clerk looked at them and got another set and handed them to me. I don't think he would have even asked for the paer, cept I laid it on the counter and he took a cursory glance at it.
Rancho's company policy, and this is secondhand info, is that their warranty is only good if you have the original receipt. I tried to get reimbursed for one of their steering stabilizers a while back, and this is what they told me. I'm sure this would vary quite a bit depending on the policy of the shop you bought it from.
I never quite understood the whole paper deal on the warranty since it's a Rancho lifetime.... I mean somebody somewhere obviously bought them, DUH!
I gave a set of RS9000's to a friend, one had a broken hoop the other was perfect. He had someone weld the hoop on but did a continuous bead rather than many small ones and now the shock leaks. He is going to take it in for warranty but found that Summit really likes the paperwork. So he will be trying other stores. I'm sure I've got the receipt somewhere but I still think it's riduculous, after all the shocks have RANCHO stamped on them..... OH WELL. <IMG SRC="smilies/rolleyes.gif" border="0">
If you find a shop that doesn't care about the paperwork, I'd like to know who it is. So I can pass the info on.
They generally give you new ones. You can not change the model of a warranty replacement. Maybe if you find a sypathetic shop they might allow you to change but Ranho's policy is warranty replacement for like products. And this includes specific to model numbers.
When I did my springover I replaced a old set of rancho rs7000's (anyone remember those???) that had gone bad. I did not have the original paperwork. so I called Rancho, got a warranty replacement number, trotted down to 4WPW and picked up a new set of 9012's unfortunately the replacements for the 7000's are 5000 and I had to pay the difference between the 5000's and the 9000's Which was like 20 something a shock. Not bad for new shocks
Call rancho and talk to them. Then the paperwork is not a problem at all!!!!!
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