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I am so fuming mad I can't even think straight.. <IMG SRC="smilies/pissed.gif" border="0"> <IMG SRC="smilies/pissed.gif" border="0"> but I am going to keep this cival...

How in the world has 4wp grown so big with the quaility of service they provide?

I ordered a set of 38.5 TSL/SX's on Chrome Modular wheels with 2.5" of backspacing on August 13th. They told me the wheels were out of stock and they would ship out that Friday, so I 2nd Day Aired them a money order for the full amount it arrived on Thursday. I called Friday evening to check on my order and the saleman I talked to was out so I left a message.. On Monday I called again and left a message, after 3 more calls to them they kept telling me that only the salesman I spoke to could tell me the status of my order. Well after demanding to speak to his bosses boss I got somebody who told me the wheels were still backordered and they would go out the next Wednesday, well Wednesday came and they were still backordered intil Friday the 26th. I called again and took 4 attempts to get a straight answer turns out they are still backordered until Sept 6th. Well once again I got the run around and was told it would be Sept 11th. I called Sept 11th and they tell my the wheels came in <IMG SRC="smilies/smile.gif" border="0"> and they would ship out and transit time would be 5-7 days, I gave the 9 due to the events of last week. Well I just called and after being transfered 4 times I found out that they HAVE NOT SHIPPED YET !!!! Reason unknown but the tire department has the paperwork and they are mounting them right now. So he I sit waiting with 4 donuts on my rig and my first ride scheduled for October 11th. Given I still need to put a cage in it and would like to drive it some before the ride to work out the bugs.

How the hell do they stay in business when the salesman won't give you the time of day after you drop 1200 bucks in there lap?

Sorry had to vent, If they don't ship today like promised I am going to put a bounty on there heads. 'I am sure somebody in the Compton area wantes some extra cash? <IMG SRC="smilies/wink.gif" border="0">

[ 09-20-2001: Message edited by: TPI_Jeep ]
 

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Originally posted by TPI_Jeep:
<STRONG>How is the world has 4wp grown so big with the quaility of service they provide?
</STRONG>
Because fools like you disregard all the bad experiences that have been discussed here many many times and keep feeding them $$ <IMG SRC="smilies/thefinger.gif" border="0"> <IMG SRC="smilies/biggrin.gif" border="0"> Actually I think it's because most of their customers are pozers who just walk in and buy stuff off the shelf. Seems like they always have plenty of pozer crap on hand, but no matter what I ask for they have to order it <IMG SRC="smilies/rolleyes.gif" border="0"> If I was going to buy from them (which I never will again) whatever it was would have to be in stock that very second. As soon as they utter the words "we can order that for you" I translate that to mean "quick, run for the door!" <IMG SRC="smilies/biggrin.gif" border="0"> Now I just ignore them altogether and occassionally pay a little more to a shop that actually appreciates my business <IMG SRC="smilies/beer.gif" border="0">

[ 09-20-2001: Message edited by: Eric Ruhl ]
 

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Discussion Starter #3
Originally posted by Eric Ruhl:
<STRONG>Because fools like you disregard all the bad experiences that have been discussed here many many times and keep feeding them $$ <IMG SRC="smilies/thefinger.gif" border="0"> <IMG SRC="smilies/biggrin.gif" border="0">
[ 09-20-2001: Message edited by: Eric Ruhl ]</STRONG>
LOL... <IMG SRC="smilies/thefinger.gif" border="0"> Actually they were my LAST choice, I could not find another company that had, or could get, the wheels I needed, 8 lug 15x10's with 2.5" of backspacing..

Don't worry I plan to write the president and tell him about the horrible service I recieved, the people I spoke to, with phone extensions, and how they didn't have the courtsey of returning my calls.

<IMG SRC="smilies/pissed.gif" border="0"> <IMG SRC="smilies/pissed.gif" border="0"> <IMG SRC="smilies/pissed.gif" border="0"> <IMG SRC="smilies/nuke.gif" border="0"> 4wp
 

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I stopped Buying from then 2 years Ago!!!!!!


<IMG SRC="smilies/eek.gif" border="0"> <IMG SRC="smilies/eek.gif" border="0">


Adam,,
 

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Call me a poser. I dig thier service. I got 38.5 sx delieverd to my door in chico with in 24 hours for 900 bucks. Now I call that service. <IMG SRC="smilies/eek.gif" border="0">

sorry to here about your bad service <IMG SRC="smilies/confused.gif" border="0">

[ 09-20-2001: Message edited by: badfish ]
 

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Allow me to share my similarly terrible experience with 4wpw:

I needed some stainless steel brakes lines ASAP because I was starting my SAS in only a few days and wanted to (and did) finish my swap in just two days. Not knowing how much lift I would get I wanted the lines so that I could drive home safely. So I call up 4wpw and ask them. The only pair of lines they have in stock is in Florida. For some reason they are unwilling to let me pay the outrageous price to get them to me in time. Instead, the salesman finds a set of lines laying around. The lines had been sold to another customer already but were waiting on some other backordered part before they shipped/got picked up. So he sells them to me and promises to ship them that day. If they had shipped they would have been to me the next day since this 4wpw (oakland) is about 40mi from me. They didn't arrive that day or the next. So I call and repeat to them how it is important I have these lines Friday morning. The first salesman says they didn't ship. The second one (manager) says they did. <IMG SRC="smilies/confused.gif" border="0"> Whatever. The tracking number he gives me doesn't even show up on the UPS website. I call UPS, they have no knowledge of the tracking number. <IMG SRC="smilies/confused.gif" border="0"> <IMG SRC="smilies/confused.gif" border="0"> Eventually I figure out these lines aren't coming and start calling other shops. Central 4wd in sac had them for about $10 more. I call 4wpw and ask the manager to send someone to sacramento to go pick them up. He calls back later to tell me he tried so hard but that noone was already heading that direction. Whatever <IMG SRC="smilies/fj.gif" border="0">. I never got that set of brake lines. The next week (after I did my SAS) I called again and told this mgr that my lines never showed up. So he, in a very willingly matter, sent me another set.

I call this manager back a few days after I get my lines and ask him to hook me up on tires since he screwed me over with the brake lines. He goes sure sure, I can do that. Whatcha want. So I tell him I want (4)35x12.5x15 BFG MT KMs on 15x8 rockcrawlers with 3.75 BS. He calls back with a price. $10 higher than what the frickin website charges! I tell him that and he says he can match the website. What kinda frickin' deal is that?

I called my uncle (works for dealership) and got quoted 5 of them for $120ea from a certain tire dealership. The rims were $32ea. Best part was the place screwed up and only charged me for 4 tires at 120ea. <IMG SRC="smilies/rolleyes.gif" border="0"> I put 4wpw on the same shelf as TAP.
 

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I'm sure old man Adler would enjoy hearing from you if you have all the names and what the real stories are, he is a real stickler on retail. But I have noticed the same once you pay, your on the back shelf. Only pay the minimum deposit then after you get it and make sure it is right then pay. (I don't know if they will do that for mail order, I assume you were at a store.) I think they do so well is because most of the time you can't beat there priceing.
 

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Originally posted by TPI_Jeep:
<STRONG>I could not find another company that had, or could get, the wheels I needed, 8 lug 15x10's with 2.5" of backspacing..
</STRONG>
Did you try Summit? They do custom 8 lug 15x10's but I don't know what range of backspacing.
 

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I walked in to the Dallas store and asked if they had any 37 boggers in stock,The guy behind the counter promptly said NO, I walked around the store for a min and saw a set of 4 boggers out on the floor, So I talked to the manager and he said they had plenty of 37 boggers in stock,I tried to get the guy in trouble for being so un-friendly and flat-out rude but he got off with no problem those guys suck but its all we got here in TX prety much.. <IMG SRC="smilies/devil.gif" border="0">
 

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maybe it's cause they pay minimum wage, or just about?! what a bunch of dipsticks!!! i woul'nt piss on their leg if it was on fire.
and that's how i really feel! <IMG SRC="smilies/nuke.gif" border="0">
<IMG SRC="smilies/bounce2.gif" border="0"> <IMG SRC="smilies/bounce2.gif" border="0"> <IMG SRC="smilies/bounce2.gif" border="0">
 

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I ordered five 36x12.5x15 Swamper SX's mounted on 15x8 Rockcrawlers. I was told to expect 10 business before I would recieve the setup. 2 days later they called me and said informed me my wheels were on a national backorder. They offered a free upgrade, which I accepted. 4 days later I recieved my tires and wheels, 4 business days early even with the backorder.
<IMG SRC="smilies/biggrin.gif" border="0">
I've always recieved good service and pricing from their mail order department.

Their stores are a whole different thing and I would not even think of going there.
 

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Exactly the same thing happened to me ! EXACTLY ! I will NEVER buy from them again ! <IMG SRC="smilies/mad.gif" border="0"> <IMG SRC="smilies/flipoff.gif" border="0"> <IMG SRC="smilies/pissed.gif" border="0"> Sold me tire they didnt even have ? <IMG SRC="smilies/eyemouth.gif" border="0"> <IMG SRC="smilies/eek.gif" border="0"> 4WPW can kiss my gluetiuosmaximas(sp)

<IMG SRC="smilies/jeep2.gif" border="0"> __(OIIIIIO)__ rOkOn <IMG SRC="smilies/usa.gif" border="0">
 

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Discussion Starter #14
Originally posted by Zukster:
<STRONG>I ordered five 36x12.5x15 Swamper SX's mounted on 15x8 Rockcrawlers. I was told to expect 10 business before I would recieve the setup. 2 days later they called me and said informed me my wheels were on a national backorder. They offered a free upgrade, which I accepted. 4 days later I recieved my tires and wheels, 4 business days early even with the backorder.
<IMG SRC="smilies/biggrin.gif" border="0">
I've always recieved good service and pricing from their mail order department.

Their stores are a whole different thing and I would not even think of going there.</STRONG>
This is mail order, never been in one of there stores. It's not like I ordered a $10 part...
 

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Im going to have to agree. I remember when they literally were Supershops-same owners and system just more interest in 4x4 parts now than drag racing. I ordered a b&m th400 and three weeks later kept getting the run around and canceled the order. I know I paid $100 bucks more for my 36-12.5s from Les Schwab but I have a national warrenty and service support. I buy gears from them at the local yearly swapmeet cause they sell them for $100. bucks a set new from Us Gear. I dont even like to give them that business.I even pay higher prices at a local shop BILLY BOBS OFFROAD just for the service. Its nice having someone take your money thats nice enough to remember your name and appreciate your business.
 

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I am really sorry to hear about all the problems you guys are having with 4Wheelparts. I have been doing business with them for the past 10 years and have had only a few small problems with them. However if they say that something is on backorder i call back when they say it will be in and buy it at that time and i always do will-call pick up with them i don't really trust the shipping department (Oh we're sorry we lost your order.... Bullshit!). I have been in the parts industry along time and have had to learn the hard way. Sometimes it pays to pay alittle more!
 

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I use ColoradoK5.com a lot as well as this site... anyhow over there someone complained to them (4WPW). They sent an email because it seems a lot of CK5 people have had problems with them (big surprise)... anyhow to our surprise we got a reply from someone who is trying to help us out from 4WPW (I think he might have even been the president if I read it right?). You might wanna check it out... it's on the main 4x4 forum on one of the first couple of pages... says something like "Another satisfied customer of 4WPW"... dig up the guys email from there and email him to tell him of this... heck everyone who has had problems should email them. But if you choose to do so don't go off calling them mother @#$%@#%. That won't get you any where. This guy seems nice enough and willing to help out... maybe he can help you out and get you the results you want if you explain it in a some what calm reasonable monor (which yeah might be hard to do)? Might be worth a shot...? <IMG SRC="smilies/rolleyes.gif" border="0">
 

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Well, I haven't had too many problems with them. If something wasn't there when it was suppose to be then I would call on the date they gave me. If it still wasn't there then I would get a huge discount & then what ever it was I ordered would show up two days later. The key thing for me was not just the phone calls but showing up at their business with a screaming kid. That doesn't just work there but at many 4 wheel parts stores! I got a lot of stuff at discount or below cost. I even got free labor & some free parts. <IMG SRC="smilies/rolleyes.gif" border="0"> <IMG SRC="smilies/laughing.gif" border="0"> <IMG SRC="smilies/usa.gif" border="0">
 

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Something About Tangible Goods that I like

I want It Know Even If I Can't Put it On my rig Today!!!

I am Weird Like that !!!!!

Like One time!!!! I go through Independent Guy that Does Extreme Parts And I just call Him Up And He Delivers

I ordered 2 Sets Of 39.5 Tsl's and recieved them Before I got home from work !!!!


I Hate To Mail Order ! When I did Last month To Get 2 Rams For Hydraulic Assist it Took Over A month And A Week!!!! I was Told 3 Day's this Pissed me Off!!!!!!!!!!!!!!!!

My .02

Adam,
 
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